Please read both PDF files very carefully and answer according to the pdf file named "assessment task" based on the pdf file named "simulation pack"
BSBSTR601 Manage innovation and continuous improvement 1 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 Assessment Task 2: Project portfolio Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to: • a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access • your learning resources and other information for reference • BSBSTR601 Simulation Pack or access to relevant team members, information and workplace documentation and resources at your organisation • Project Portfolio template. Ensure that you: • comply with the due date for assessment which your assessor will provide • adhere with Abbey College Australia’s submission guidelines • answer all questions completely and correctly • submit work which is original and, where necessary, properly referenced • submit a completed cover sheet with your work • avoid sharing your answers with other students. BSBSTR601 Manage innovation and continuous improvement 2 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 Activities Complete the following activities: 1. Carefully read the following: This project requires you to complete a range of activities relevant to managing continuous improvement and innovation for one organisation as a whole or one work area within an organisation (e.g., a department of a company). To do this, you will assume a managerial role and communicate with team members and other stakeholders to improve the work environment for the organisation or work area. Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! If you are using the case study business, all relevant information for you to complete this assessment can be found in the Simulation Pack. If you are basing this assessment on your own choice of business or work area, make sure you have access to all required information (read through the requirements in the green boxes below for further information). Speak to your assessor to get approval if you want to base this on your own business. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio. Start working on Section 1 of your Project Portfolio. Steps 2 to 4 form part of Section 1. If you are basing this assessment on your own business, you need access to at least two written documents that provide information about your organisation or work area’s: • processes and systems (including supply chain) • plans • continuous improvement systems, processes, and innovations • performance (including mathematical information). You also access to policies and procedures that outline processes for approvals, project management, change management and knowledge management. Examples of such documents include: BSBSTR601 Manage innovation and continuous improvement 3 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 • Strategic Plan • Operational Plan • Project documentation (such as the Schedule, Project Briefing and Status Reports) • Continuous improvement Policies and Procedures • Project Management Policy and Procedures • Change Management Policy and Procedures • Communication Policy and Procedures • Performance Reports. Examples of mathematical information include: • budgets (forecast and actual) • number of customer complaints • amount of rework required. 2. Review organisational documentation. Read at least two written documents that provide information about the business, its operations/processes, plans and continuous improvement systems, processes, and innovations. Also read at least one policy and procedures that outlines the organisation’s processes for approvals, project management, change management and knowledge management. Make notes (for example using comments, highlighting or other review tools) on the documents as you read them to help you interpret the information. If you are basing this assessment on the case study, read the following documents: • Case study details • Strategic and Operational plans • Organisational structure • Internal and External Communication Policies and Procedures. Summarise the information you’ve collected. Your summary should address: • key objectives • key decision makers • key operational processes i BSBSTR601 Manage innovation and continuous improvement 4 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 • supply chain details • strategies to monitor and evaluate performance and sustainability of key systems and processes • current continuous improvement systems, processes, and innovations in place • requirements for approvals, change management, project management and knowledge management. 3. Summarise and analyse current performance for the organisation or work area to identify required changes or improvement opportunities. Collect information about your business’ performance. Do this by reading available performance reports (that include mathematical information). If you are using the case study, review the 2021. Performance Overview in the Simulation Pack. Based on the information you’ve collected, summarise and analyse the current performance of your chosen organisation or work area to identify changes or improvement opportunities. To do this first: • summarise current performance (including mathematical information) and identify variances from existing plans • identify and analyse trends and opportunities relevant to the organisation or work area • analyse supply chains and the operational and service systems using Gap analysis and determine the cost-benefits of the changes, improvements, or new ideas. As you analyse the way things are currently done, remember that this is just one way of doing things and improvement or changes are possible. In your gap analysis, identify areas needing improvement or changes and suggest new ideas that may be trialled and tested to meet the need or opportunity. After your analysis, set objectives for continuous improvement and the way things work. 4. Identify team members and seek their input. Identify team members who can assist with continuous improvement and innovation in the workplace. i i BSBSTR601 Manage innovation and continuous improvement 5 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 Describe best practice ways of working that teams can use to achieve continuous improvement and to be innovative. Also identify learning opportunities for the team to improve their skills and knowledge in relation to continuous improvement and innovation. Draft an email to these team members seeking their input for continuous improvement in the organisation or work area. In your email: • promote the value of creativity, innovation, and sustainability • communicate the objectives for improving the way things work, expectations and desired outcomes • summarise the changes, improvements, and new ideas you’ve already identified including the cost-benefit of the new ideas. • seek their advice to identify further opportunities for improvement and to select three changes/improvements/new ideas to focus on. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. If you are using the case study, your assessor will respond to your email in the role of a team member when they mark Section 1 of your Project Portfolio. If you are using their own business, the actual team members may provide the advice, or you may ask your assessor to play the role of the team members and provide feedback instead. Make sure you have answered all questions in Section 1. You are required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio. Submit Section 1 to your assessor. Start working on Section 2 of your Project Portfolio. Steps 5 to 8 form part of Section 2. If you are using your own business, you need access to team members willing to participate in mentoring and coaching. These people must agree to their participation being viewed by your assessor. 5. Plan for continuous improvement. Select three changes, opportunities, or new ideas to focus on as part of your continuous improvement efforts. Justify your choice, considering the need, resources available, and constraints. Develop a Continuous Improvement Plan. Your plan must include: i BSBSTR601 Manage innovation and continuous improvement 6 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 • Key Performance Indicators (KPIs) associated with the continuous improvement objectives • continuous improvement systems and processes • key actions, resources, constraints, and timeframes to achieve continuous improvement and innovation as you implement your chosen changes/opportunities/new ideas • impact the changes/opportunities/new ideas will have on the organisation, the consequences for people and the related transition plans • risk management to determine risks, outcomes, risk responses and contingencies for the Continuous Improvement Plan (including non- performance of staff members) • communication plans to manage changes associated with continuous improvement efforts • rewards for staff who have succeeded in their continuous improvement efforts • the knowledge management system to be used to capture continuous improvement plans and learnings. Use the work you’ve done in Section 1 of the Project Portfolio as well as the input provided by your assessor (in the role of a team member) to select and plan for continuous improvement. Use the template provided in the Project Portfolio. Your communication plans should adhere to any project management and change management requirements of your organisation. Remember to consider the audience when determining what to communicate, how to communicate, when to communicate and why the communication is necessary. 6. Coach and mentor team in continuous improvement and innovation. Prepare to coach and mentor the continuous improvement team members (identified in step 4). To do this: • Read through the steps below and make notes to use at the meeting. • Explain how you will facilitate effective group interaction and build rapport with the team members to ensure positive working relationships. • Set questions to ask team members about their vision for continuous improvement to guide your mentoring (e.g., how can you contribute to the continuous improvement team, what benefits do you want to obtain from being part of this team? etc). i BSBSTR601 Manage innovation and continuous improvement 7 | P a g e Abbey College Australia National Provider No. 91136| CRICOS Registration No. 02658G Version V1.0 June 2022 • Prepare to coach team on how to be innovative (e.g., select a creative thinking tool such as opposite thinking that you will introduce them to and demonstrate). • Create a questionnaire that you will use to seek feedback from team members on how you ran the meeting. Keep in mind that coaching focuses on the present immediate situation whereas mentoring focus on the future. Meet with at least two team members (identified in Section 1 of your Project