BSBMGT517 - Manage operational plan Student Assessment Booklet Version 3.0 BSBMGT517 Student Assessment Booklet Page: 2 of 42 Version: 3.0 Responsibility: Course Coordinator Last Reviewed: July 2020...

BSBMGT517 - Manage operational plan Student Assessment Booklet
Version 3.0
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(
BSBMGT517
Student

Assessment

Booklet
)
(
Page:

19

of

42
) (
Version:

3.0
) (
Responsibility:
Course Coordinator
) (
Last

Reviewed:

July

2020
)
ASSESSMENT RECEIPT FORM
    STUDENT NAME:
    
    STUDENT ID:
    
    COURSE CODE:
    
    COURSE TITLE:
    
    TRAINER’S/ASSESSOR’S NAME:
    
    ISSUE DATE
    
    DUE DATE
    
    UNIT CODE AND DESCRIPTION
    BSBMGT517 - Manage operational plan
NOTE:
1. This form must be stapled on top of the Assessment Workbook upon submission.
2. This Assessment Receipt Form must be dated and signed in.
    DECLARATION
    1. I am aware that penalties exist for plagiarism and academic dishonesty.
2. I am aware of the requirements set by my Trainer/Assessor.
3. I have retained a copy of my Assessment.
Student Signature:    Date:
    ASSESSMENT RECEIVED BY RGIT Staff
    Name:
    
    Date:
    
    Signature:
    
================================= Tear Here ===========================
Students must retain this as a Record of Submission. Assessment Handed On:         
Unit Code & Description: BSBMGT517 - Manage operational plan
    RGIT
    Student
    Assessment Received by
RGIT Staff Name: ………………...……............
Signature: …………………………..…...
    
Student ID: ..............................................
Student Signature: ….………………..…….
(
ABOUT THIS BOOKLET
)
This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.
The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.
It applies to all tourism, hospitality and event sectors.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
The assessment booklet contains three (2) parts:
PART 1: Assessments information: This part contains information on assessments for this unit of competency and how assessment will be conducted throughout unit to achieve the competency. It includes:
· Application of the unit of competency
· Purpose of assessment
· Elements, performance evidence and knowledge evidence requirements of the unit
· Conditions, context, required resources and location of the assessment.
· Assessment tasks.
· Outline of evidence to be collected.
· Administration, recording and reporting the requirements including special adjustments,
appeals, reasonable adjustments and assessors’ intervention.
PART 2: Assessment tasks: This part contains the information to successfully undertake the assessment task. In each assessment task, students will find the following information:
· Task instructions.
· Role play / Practical Demonstration information.
· Information on resources required, where applicable
PART 1
Assessment Information
Application of the unit of competency:
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
Management at a strategic level requires systems and procedures to be developed and
implemented to facilitate the organisation’s operational plan.
This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Purpose of assessment:
The purpose of assessment is to determine competency in the unit BSBMGT517 - Manage operational plan
Elements
    Elements
    Elements Title
    1
    Develop operational plan
    2
    Plan and manage resource acquisition
    3
    Monitor and review operational performance
(
Evidence

of

the

ability

to

complete

tasks

outlined

in

elements

and

performance

criteria

of

this unit

in

the

context

of

the

job

role,

and:
develop

and

implement

an

operational

plan

using

a

variety

of

information

sources

and consultation

(including

using

specialist

advice

if

required)

which

includes:
resource

requirements
key performance

indicators
monitoring

processes
contingency

plans
communicate

effectively

with

relevant

stakeholders

to

explain

the

plan

and

supporting information,

seek

approvals,

negotiate

variations

and

engage

work

teams
develop

and

implement

strategies

to

achieve

the

operational

plan

within

the
organisation’s policies, practices and procedures including:
-
recruiting,

inducting

and

developing

personnel
)Performance evidence:
(
acquiring

physical

resources

and

services
protecting intellectual

property
making

variations

to

the

plan
monitoring and documenting

performance
)
(
Demonstrated

knowledge

required

to

complete

the

tasks

outlined

in

elements

and performance

criteria

of

this

unit:
describe

models

and

methods

for

operational

plans
explain

the

role

of

an

operational

plan

in

achieving

the

organisation’s

objectives
explain budgeting

processes
list

alternative

approaches

to

developing

key

performance

indicators

to

meet

business objectives
outline

the

legislative

and

regulatory

context

relevant

to

the

operational

plan

of

the organisation
Outline

the

organisation’s

policies,

practices

and

procedures

that

directly

relate

to

the
operational plan.
)Knowledge Evidence
Resources Required:
The assessor will ensure that assessment is conducted in a safe environment and you have access to the following resources for the unit.
· Computers with access to internet and printers
· DIDASKO learner guide for unit BSBMGT517
· Access to RGIT training environment
· organisational documents and templates:
· performance reports
· rosters
· staff reports
· a team for whom the individual can plan and organise workflow; this can be:
· teams in an industry workplace who are assisted by the individual during the assessment process; or
· individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Clustering/holistic assessment:
There is no provision for clustering of assessments in this unit.
Competency Requirements:
To be judged competent in this unit, you will be required to demonstrate all indicators which are shown in the Marking Guide (assessor’s document).
You must satisfactorily complete all assessment tasks to be Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency student will be required to repeat the unit as per the scheduled delivery of the course. For further details, refer to RGIT Re-Assessment Policy and RGIT Course Progress Policy.
    Assessment tasks
    Assessment description
    Location of assessment
    Assessment Task 1 (AT1) –
Knowledge Test
    You are required to choose the correct option(s) from the choices given for the questions and present your assignment in a clear and professional manner.
You will be given 60 minutes to complete this task.
    Needs to be completed in virtual classroom during Covid-19 period.
    Assessment Task 2 (AT2) – Project
    You will submit all parts of the assignment as outlined in the content. While overall this may require a group to complete, all assignments are to be submitted individually and will be assessed based on the level and quality of participation in the assessment and the evidence that you submit.
    Needs to be completed in virtual classroom during Covid-19 period.
    Assessment Task 3 (AT3) – Practical Assessment and Competency Conversation
    You are required to undertake a series of tasks in the simulated workplace environment. You will be performing the tasks under the same performance expectations and to the same standard as if you were in the workplace.
    Needs to be completed in virtual classroom or simulated environment
Assessment Task:
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks within the date and time specified in the session plan. This will demonstrate that you have all the required skills and knowledge for this unit.
Outline of evidence to be collected:
You must submit the following evidence to be marked competent for this unit. Your assessor will ensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.
    Assessment    Task    1 (AT1) – Knowledge Test
    · Completed knowledge test with questions answered and submit to your assessor electronically or paper-based.
· Complete and sign the cover sheet for assessment task
    Assessment    Task    2 (AT2) – Project
    · Task 1 - Operational plan;
· Task 2 - Plan and manage resource acquisition; and
· Task 3 - Monitor and review organisational performance.
    Assessment        Task    3 (AT3)    –    Practical Assessment            and Competency Conversation
    · Task 1 - Consult with stakeholders to gain approval for operational plan;
· Task 2 - Gain approval for resource acquisition from senior management; and
· Task 3 - Communicate operational performance review processes with senior management.
Administration, recording and reporting requirements:
You must read and follow this information carefully while completing assessments for this unit of competency and if you are unsure of any instruction, please contact your assessor to clarify.
The assessments are intended to be equitable, fair and flexible.
Submission of assessment:
You must ensure that the completed assessment tasks are submitted along with the assessment cover sheet:
· Your assessor will mark the submitted assessment, provide feedback to you and complete the comments section against each task, where applicable.
· ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are typed and that they are legible and clear, if handwritten.
· You must submit all assessments on or before the due date specified by the assessor as per the training plan.
· Extensions for individual assessment tasks may be negotiated in specific circumstances with your assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.
· You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of the assessment, your assessor will let you know if this is the case.
· Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit your own original work and must not copy the work of other students. Plagiarism is unacceptable.
· You can submit your assessment tasks through the learning management system or hand in hard copies in the classroom.
Recording an assessment result:
Once the assessments have been completed, the assessor will record the assessment results on the student assessment record sheets and LMS/student management system and all results will be approved by the course coordinator.
Assessors will check that you have completed the student declaration prior to filling out the assessment sheet.
Retaining assessment records:
RGIT will securely retain all completed student assessment items for each student for a period of six months from the date on which the judgement of competence for the student was made.
RGIT will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30 years.
All assessment records submitted to the assessor for marking will be stored and retained properly. And a hard copy submitted to student administration for filing along with the evidence.
The assessor will ensure that the student records are securely retained in accordance with the RGIT record control policy accessible by the Student Administration Officer.
Assessment outcomes:
For unit of competency:
There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more training and experience).
You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you have completed all assessments and have provided the appropriate evidence required to meet all criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the RGIT Re-Assessment Policy and RGIT Course Progress Policy.
For assessment task:
There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you have completed the task successfully, submitted all evidence and satisfied the assessment criteria and Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the requirements of the assessment criteria.
Re-assessment:
If you are unsuccessful at achieving competency at the first attempt, you will be given two further opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the RGIT Re-Assessment Policy and RGIT Course Progress Policy. As this is a competency based program, the assessment continues throughout the program until you either achieve Competency in the assessment tasks or a further training need is identified and addressed.
Student access to records:
You have the right to access current and accurate records of your participation and results at any time. You can see your results or attendance progress by logging in to the Learning Management System at any time or you can request a copy of your records by contacting the student administration and the assessor.
Support:
You may seek clarification about the assessment information and the instructions and tasks at any time from the assessor.
Reasonable adjustments and special learning needs:
RGIT Australia works to ensure that students with recognized disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues.
Where pre-training interviews and assessments reveal that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment.
Any adjustments made must:
a. Be discussed, agreed and documented in the assessment record
b. Benefit the student.
c. Maintain the integrity of the competency standards and course requirements as stipulated in the training package.
d. Be reasonable to expect in a workplace. Reasonable adjustment may consist of:
a. Providing additional time for students to complete learning and assessment tasks.
b. Presenting questions orally for students with literacy issues.
c. Asking questions in a relevant practical context.
d. Using large print material.
e. Extending the course duration.
f. Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.
Complaints and appeals:
If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to either the course coordinator and/or Head of Department. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and Procedures.
Assessor intervention:
Assessors will check if you are ready for the assessment, and defer the assessment if you are not. Feedback will be given to you at the completion of the assessment. During role play, the assessor may act as a client or employer, where required, but the assessor will not interfere with the assessment. If the assessment activities might impact on your safety or that of others, the assessor will stop the assessment immediately.
Plagiarism, cheating and assessment dishonesty:
RGIT considers plagiarism and cheating as a serious misdemeanour. Evidence of plagiarism and cheating is treated on a case by case basis and the consequences for students engaging in such practices may include failure of the assessment or unit or exclusion from the course. For more information, refer to RGIT’s Assessment Policy.
Assessor feedback:
Assessors will provide feedback on the assessment that you have submitted. This can identify your strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along with your submission will be given to you and you must keep a copy of it throughout the completion of the course.
Student Declaration:
I    (Student Name) have read and understand the
information provided above and also understand and accept that any act of plagiarism and academic dishonesty may have penalties including cancellation or suspension of my enrolment with RGIT. I further declare that:
· All assessment work submitted for this unit competency is my own original work and plagiarism and collusion has not occurred.
· Assessment work has not been copied or submitted for any other unit/course.
· I have taken proper care and effort to ensure my work has not been copied by another person.
· I have retained a copy of this assessment for my own records in the event I have to reproduce my work.
· I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment which may be different to the one originally submitted.
Student signature: ...............................................................    Date: ....../....../.......
PART 2
Assessment Task
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Assessment Cover Sheet: Assessment Task 1 (AT1)
    Student Detail
    Student Name
    Student Id:
    Group No (If Applicable):
    Assessment Details
    
    Unit of Competency
    BSBMGT517 - Manage operational plan
    Assessment Task
    Knowledge Test
    Issue Date
    
    Due Date
    
    Assessment Outcome
    Satisfactory □
    Not Satisfactory □
    Assessor name
    
    Comments/Feedback
    
    Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if the original is lost.
    Assessor
    Student
    I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks.
    I have received, discussed and accepted my result as above for this task and I am aware of my appeal rights.
    Plagiarism check    Yes No NA
    
    Check for Copying/Collusion    Yes No
    
    Check for Authenticity (own work)    Yes No
    
    Cheating or use of model answers    Yes No
    
    
Signature: ........................................................
    
Signature: .......................................
    
Date: ................................................................
    
Date: ..............................................
    Assessment task 1: Knowledge Test    
Required documents and equipment:
· Computer with internet connection to refer to various resources.
· Student assessment booklet and a pen (organized by the student).
· RGIT Learners’ resources for the unit BSBMGT517 - Manage operational plan (organized by the trainer).
· Learner’s notes
Instructions for students:
This assessment will be conducted in the RGIT classroom or outside the campus with access to the resources listed above.
You must satisfactorily perform all tasks to be deemed satisfactory for the assessment.
Planning the assessment
· Recommended date for assessment:    [Trainer to provide]
· Access all resources mentioned in required resources either printed copies or access via the internet
· You must:
· Answer all the questions satisfactorily to be deemed competent
· Complete the assessment and submit in due timeline
· Submit with a completed assessment cover sheet
· Your assessor will set a time to provide feedback
Evidence specifications:
At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor:
· You are required to submit a completed question listed in Knowledge test.
· Completed and signed cover sheet for assessment
Evidence submission:
· Documentation can be submitted electronically or paper-based.
· Your assessor will record the assessment outcome on the assessment cover sheet.
    ASSESSMENT 1 – KNOWLEDGE TEST    
1. Operational plans can be developed using a range of models or methods. Describe three (3) examples of different models or methods that...