Part 1: Level 2 Business Process Modelling:
Model the current process using Level 2 BPMN diagram(s). Correct, as needed, the Level 1 BPMN
diagram(s) selected from one of your group member. Based on the feedback given by your tutor and use
it as a basis for Level 2 diagrams. All modified models should be put in appendix.
Part 2: Business Process Improvement Recommendation
You are required to provide recommendations for the possible changes to the business process or to the
way they are managed which you consider will add value to their business and why they are more
efficient and effective compared with the existing model.
You should carefully read the diagrams and link them to the key issues and consider if there are
possibilities to alter the diagrams based as a result of your recommendations for solving problems (for
example, combine the tasks, reduce double handling…). If so, you should provide the new to-be process
diagram(s). If not, then should indicate why they have no effect.
For each issue selected, state the Best Practices (these can be
Part 3: Automated Business Process Modelling:
Transform the current BPMN Logical model(s) into a form that shows how the process can be automated
by a process engine. It should clearly show how each participant communicates with the process engine,
what data is transmitted and what user interface technology is appropriate. You only need to consider
the main/happy path when everything goes smoothly.
INF30005 Business Process Management Assignment 2 Semester 2, 2017 ©Swinburne University of Technology Dr. Xuemei Tian 1 Swinburne University of Technology Faculty of Business and Law INF30005 Business Process Management Semester 2, 2017 Due: Monday, 23rd October 2017 @ 9:00am AEDST Assessment Value = 40% To be completed individually or within a group (2 to 3 members in each group). Your submission should include: • Submit one copy of report per group. • Submit your group report via Turnitin Assignment 2 link on INF30005 Blackboard > Assessment>Assignments>Assessment Submission Links. • Submit Bizagi file through the Bizagi submission link on the Blackboard>Assessment>Assignments>Assessment Submission links. • The Time Contribution form MUST be included in the report appendix. • The Individual Peer Assessment Form has to be submitted through the Peer Assessment submission link on the Blackboard>Assessment>Assignments> INF30005 Peer Assessment Submission links. Please read ‘Submission Requirements’ section for details. If you have any queries you may address them in the discussion threads or with your tutor. Assessment 2 Requirements If students need more detail either about the business or the assignment, they should talk to the tutors, preferably before starting the task. As a team, you need to review the proposals (Assessment 1) that each member puts forward for submission. You need to discuss each proposal on its merits and decide which one will be best suited to use as your foundation for this assessment (Assessment 2)*. In your report, discuss why you have selected the proposal as opposed to the others that were available. This will ensure that as a team you agree on the starting point for your assessment. *Note that once a team decision has been made, the team leader needs to email the decision to the tutor no later than 15th Sep. 5pm before the results for the Assessment 1 are released so that your team decision is not based by results and feedback from the INF30005 marking team (this does not include those students who have not submitted assignment 1). Once a team decision has been made, the team leader needs to email the decision to the tutor. Assignment Two Analysing and Designing To-Be Process Modelling INF30005 Business Process Management Assignment 2 Semester 2, 2017 ©Swinburne University of Technology Dr. Xuemei Tian 2 Outline The All You Need Office Supplies Ltd. Order Handling Business Process were described in Assignment 1. This assignment requires you to continue working on the models for assignment 2. As mentioned in the assignment 1 case description, the current process does not work efficiently and management are considering improving the process by using technology and best practice redesign. The purpose of this assignment is to improve the process in a way that addresses the issues. Firstly, the project team needs to consider the key problems faced by the business and the process. Based on the issues mentioned in your assignment, now is the time for you to attempt to solve what you believe to be the three most important issues by using technology and best practices (please keep in mind that technology cannot solve all problems, sometimes best practices can also improve the efficiency of the processes.). To make sure that management agree with your decisions, you need to provide an explanation of why your solutions can solve the problems. You have to be realistic and need to consider business capabilities when you provide suggestions and solutions. Your Tasks Your work should include three parts. Part 1: Level 2 Business Process Modelling: Model the current process using Level 2 BPMN diagram(s). Correct, as needed, the Level 1 BPMN diagram(s) selected from one of your group member. Based on the feedback given by your tutor and use it as a basis for Level 2 diagrams. All modified models should be put in appendix. Advice on modelling format: The following requirements are for the as-is and to-be model(s). • Model the process in BPMN using the BizAgi Modeler. A BizAgi Modeler has a report generator that can output in PDF format. However this utility outputs much more than diagrams. Furthermore, the diagrams are shrunk to fit the report format. It is therefore unsuitable to use the BizAgi Modeler report generator as is. Instead, simply highlight each diagram in BizAgi, copy and paste it into the report, crop and resize. • Each diagram should occupy no more than one page. • All diagrams in the file must be printable as is, within margins and all diagram elements legible. Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check the final result is readable. Indecipherable content cannot be assessed and will attract a mark of zero. • The diagrams must be formatted in a logical and elegant way. The diagrams should adhere to the qualities mentioned in lectures. • You must have a clear layer of processes which should include main and a set of sub- processes. INF30005 Business Process Management Assignment 2 Semester 2, 2017 ©Swinburne University of Technology Dr. Xuemei Tian 3 • The process modelled should match what you have described in your analysis report. If the suggested solutions do not impact on how your models look, you need to provide a brief explanation. • The views of models must be consistent with each other, enabling the whole analysis to make sense. Part 2: Business Process Improvement Recommendation You are required to provide recommendations for the possible changes to the business process or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing model. You should carefully read the diagrams and link them to the key issues and consider if there are possibilities to alter the diagrams based as a result of your recommendations for solving problems (for example, combine the tasks, reduce double handling…). If so, you should provide the new to-be process diagram(s). If not, then should indicate why they have no effect. For each issue selected, state the Best Practices (these can be selected form Appendix 1) you will apply (if one exists). For each Best Practice, describe how it is applied and explain how your solution solves or improves the issue identified. Document your analysis in a table using the following format: a) The issue being considered. b) Best Practice employed. Choose from the Best Practices discussed in the lectures. c) Describe how the Best Practice is applied to the process and how it addresses the problems. d) Describe the possible advantages and any other issues addressed at the same time. e) Any disadvantages. a. Issue b. Best Practice/ c. Application Description and/or Solution Explanation d. Advantages e. Disadvantages Note: This table should only be used to summarize your discussions. The table can be put in appendix. You also need to consider approaches (methodologies), Lean, Six Sigma & Lean Six Sigma. Which of them is best suited for substantially improving All You Need Office Supplies Ltd. Order Handling Business Process and why? Industry Guest lecturer’s examples can be used as references in your discussion. You will also need to provide a discussion summarising how All You Need Office Supplies Ltd. Order Handling Business Process will now operate and be improved if your recommendations are implemented which provides a holistic picture of the new process. Advice on Best practices: • Of the Best Practices mentioned in the lecture, only the Customer, BP Operation and Behaviour Best Practices have an effect on the BPMN diagram. The other Best Practices, INF30005 Business Process Management Assignment 2 Semester 2, 2017 ©Swinburne University of Technology Dr. Xuemei Tian 4 especially the Organization/Resources Best Practices have little or no effect on the diagram. Therefore it is advisable to apply Customer, BP Operation and Behaviour Best Practices before Process Automation, and the rest after. However you should do this in the interests of simplifying the process and therefore the diagram. • Many of the Best Practices apply to a specific part of the process. It must be clearly stated how and where the Best Practice is applied in the process, preferably in column c. For example, if applying the Activity Elimination Best Practice, it must be clear what activity is being eliminated. • Your applications of cited Redesign Best Practices form a set of recommendations for process improvement. Your recommendations must be consistent as a whole. That is, they must all be able to be applied together to obtain a consistent and coherent To-Be process. • To address a single problem, it might be necessary that more than one Best Practice will be required. In addition once a Best Practice is applied potentially more than one problem will be addressed. Part 3: Automated Business Process Modelling: Transform the current BPMN Logical model(s) into a form that shows how the process can be automated by a process engine. It should clearly show how each participant communicates with the process engine, what data is transmitted and what user interface technology is appropriate. You only need to consider the main/happy path when everything goes smoothly. Advice for Automated Design Model • The automated design model must contain exactly one Executable pool (for the process engine). In the executable pool, there can be no user or manual tasks. There may be service tasks. The executable pool must contain a whole BPMN process. It will require BPMN Level 2 elements. • The automated design model