Building Relationships with Employees: Reducing High Turnover Camelia Addison INST 5233 – Performance Technology University of Houston – Clear Lake Spring 2017 Abstract [The abstract should be one paragraph of between 150 and 250 words and should summarize the key points of your project. It will not be complete until the final part of your project. It is not indented. Section titles, such as the word Abstract above, are not considered headings so they don’t use bold heading format. Instead, use the Section Title style. This style automatically starts your section on a new page, so you don’t have to add page breaks. Note that all of the styles for this template are available on the Home tab of the ribbon, in the Styles gallery.] Building Relationships with Employees: Reducing High Turnover Background/Organization Kam's Elite Transportation is a family owned non- medical transportation business serving elderly clients in the medical center of Houston, Texas. The company consist of 14 employees. It employs one owner, one receptionist, one office manager, six drivers, one instructional technologist specialist, two billing agents and two customer service agents. Kam's Elite has been around for four years. It started as a company of three employees and now it employs 14 with a net profit of 200,000 dollars per year. The company has held a strong place in communities by being able to provide more than just a ride but companionship, a wide selection of listening music, knowledgeable drivers of the Houston area, speedy but safe driving service, and excellent customer service. The company is doing so well just from word of mouth that they have decided they want to expand the company. They have a plan to extend their services to Clearlake, Texas City, Sugarland, Alvin, and other surrounding areas that need transportation to the medical center. Despite all the good will the company is experiencing, there is something going terribly wrong within the business. ...
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