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CHC52015 Diploma of Community Services Task 1 Question 1: Complete the table demonstrating your knowledge of program planning principles and processes. a. Program design Please: · (Refer to Student Guide p7) · Please use an example to explain how a program is designed in the community service industry. To do so, choose a specific program (e.g., a program named “family connect program”) and list: · a problem to be solved · the goals of the program · the desired outcomes b. Program resourcing Please: · Refer to Student guide p7 and define project resourcing using your own words. · Read Student Guide p14-15 to find information for the following questions: · List 4 specific forms of resource · 1 example for information resource · 1 example for human resource · 1 example for physical resource · 1 example for financial resource · For each type of resource, list and describe a way to acquire them from inside or outside your organisation. c. Implementation systems and procedures Please: · Please use an example to explain how to plan for implementation systems and procedures in the community service industry. To do so, use the same program you chose in “a. program design” (section a of this table) and explain: · The people you will engage to coordinate resources. · How to make an action plan for this project. · List 2 policies and procedures you need to develop for the program. d. Feedback and complaints procedures Please: · Refer to Student guide p7 and define feedback and complaints procedures · Give 2 example of feedback format. · Give 1 example of policies and procedures that need to be developed? · discuss relationships between feedback and improvement. e. Evaluation and continuous improvement Please: · Refer to Student guide p7 and define evaluation and continuous improvement · Give 2 examples of how you can evaluate your program. · Give 2 examples of continuous improvement f. Accountability and governance Please: · Refer to Student guide p7 and define accountability and governance · Give 2 examples of how to develop administrative rules · Give 2 examples of how to allocate responsibility g. Funding framework, including not-for-profit, government funding Please: · Refer to Student guide p7 and define funding framework, including not-for-profit, government funding · Give 2 examples the rules around how funding will be used · Give 2 examples the rules around how funding will be reported upon. a. Student guide p7; Analyse The funding manager’s role Question 2: List three elements of a budgetary framework in planning a community program. Please: Include but not limited to: Resource allocation Revenue Expenses Reporting processes Fundraising Fund allocation that must meet funding compliance guidelines Budget monitoring procedures and practices Management of feedback and complaints. Question 3: Discuss the features of a not-for-profit organisation. Please · do your research and find your own answer, · list at least 3 features and · explain each feature Question 4: List three application requirements for government funded programs. Please: · talk about what makes successful funding application, do your research and find your own answer, at least 3 points Task 2 Stage 1: Find a risk management policy for a not-for-profit org, use it as your risk management policy in the activity. https://www.savethechildren.org.au/getmedia/a113bf52-f93d-4256-9964-5e74bc8e59fc/Save-the-Children-Australia-Governance-and-Risk.pdf.aspx You could choose one of the following programs as the project you plan for your assignment: · A volunteer program (e.g. companionship) · A wellness program (e.g. leisure, nutrition or interest-based) · A mentoring program (e.g. buddy or big brother/sister program) Or any other program that suits the goals of the organisation, discuss your idea with your trainer if necessary. Stage 2: Service Program Plan 1. Overview of service program Why this is related to your organisation: · What is your organisation’s main function? e.g., the organisation aims to provide a safe place for young people to hang out, have breakfast with their friends, shower, do their laundry, use the computer to do work, listen to music or reconnect with family and friends. · What is the org’s target group? Target groups may relate to population groups or communities, families/households, individuals, organisations or labour force groups. e.g., it caters to people aged between 16- 25 years’ old who are having difficulty attaining and sustaining adequate and secure accommodation. · What is your program’s concept? One sentence introduction to your program, what are the main activities involved. · Why is your program relevant? One sentence to explain why your program is related to the main function and relevant to the target group. Group profile · Demographic characteristics (you don’t have to include all of the following, just pick 3-5 from the following that are relevant to your program) (age, race, gender, ethnicity, religion, income, education, home ownership, sexual orientation, marital status, family size, health and disability status, and psychiatric diagnosis) · The main reasons they need to get access to your program. (e.g.: disadvantaged background, don’t have positive home environment, low income, long-term unemployment) Individual profile (x2): · Name · age (young boy/girl, young adult or a specific age) · Origin (country of origin: if this is relevant to why they are disadvantaged) · Why they are in your target group. (at least 3 aspects) · Family (Siblings, parent(s), grandparent(s)) / living environment / friends/marital status/urban rural location/ · Social factor: poverty/ insurance coverage (or lack thereof)/race/education/reported health status/ absence of a usual (regular) source of care · Any specific reason that they need to access the program: for example, their story with people they will meet in the project (they became friend with a volunteer/another individual taking this project) · Any other aspects Consumer participation and engagement: · 3 Methods, for example, noticeboard Barriers · Potential barrier for your project, for example, communication barrier, parental permission (needs to be asked for when the program involves minors) · Minor – In Australia, a person under 18 years is legally regarded as a minor. Consultation · 3 Methods, for example, informal discussion (You may find some of the methods in the “3. Consultation” section in the material given) Other stakeholders · List 5 other stakeholders, consider internal stakeholder and external stakeholder. For example, family members. The broader organisational context What is the context of the org? · What are your org’s goals? · How does this program meet these goals? · Who are the people that the organisation has been set up to assist? · How does this program assist the needs of the people it has been set up to assist? Impact on current service delivery? · Strains (pressures) put on current services/operations inside the organisation (3 aspects from the following ones) · Staffing levels or requirements / rostering · Time the facilities in the organisation can be accessed · Use of resources · Clashes in priority / schedule · Other aspects that you can think of and are reasonable Opportunities for partnership with other organisations: · Other organisations include: other projects, local businesses for sponsorship, charities, funding bodies, volunteer organisations Outline your risk, regulatory and sustainability considerations: · (choose one of the following and discuss about it, 2 sentences) regulatory risks, WHS risks, reputation risks · (choose one from the following risks, 1 sentence explanation) time risks, technology risks, resource risks and communication risks. · Regulatory considerations (do not mix this up with the legislation requirements) Find 2 regulatory requirements that is relevant to your project, for example, Health services regulations, Children and Community services regulations. · Sustainability considerations: Any possible impacts on the environment Standard, codes of practice and legislation: •Standard: for example, aged care standards, do your online research and find a different name •Codes of practice: for example, Staff Code of Practice, do your online research and find a different name •Legislation: for example, WHS Act, do your online research and find a different name Stage 3: Evidence of Consultation Create your own evidence for the consultation, as long as the communication happened and you have captured feedback from at least 3 classmates about the following: · Based on your proposed program idea, how will this benefit them? · What specific needs do they have and how do they feel they could be best met? · Are there any changes they would like to see made to the program planning idea and why? You can create your script for the role-play, you can record your own video for the conversation, or you can show us the screenshots of your email communications. As for content, please consider the following: · The people who are accessing to the program, namely the 3 classmates, should have their own unique needs. These needs can be cultural preferences, allergies, disability, transport issues or spiritual/physical/emotional needs. · Please be specific, don’t just copy paste the ones listed above Stage 4: Service Program You can copy paste this unfilled table to your assignment so that you do not have to use the PDF to Word converter, which may mess up the format of this table. Program overview · The overview must be based on the plan the student submitted and provide a description that matches this. · It must run for at least four weeks. Program Objectives The objectives will need to be specific: · Objective 1 · Objective 2 · Objective 3 Government arrangement and accountability This section needs to detail the governance arrangements. For example, the student is the program manager but the program falls within the governance of the work placement organisation. Depending on the size of the student’s placement organisation this may fall under a specific department and require approvals from a number of people at different levels. Internal services that can be accessed in support of the program (Will vary according to the program.) 2 current internal services provided by the organisation · that can be used to assist the program · and that are consistent with the main purpose of your organisation · e.g., equipment source from the leisure centre (another project within the organisation) External services that can be accessed in support of the program Externals services may refer to volunteer agencies, charities providing information and other resources for the profile group. Ongoing consultation mechanisms for participants (planning and service delivery stage) Do your own research and find 3 consultation methods/mechanisms that are suitable for your organisation and program.