Page 1/5 ITECH2002 - Systems Modelling Assignment 2 Specification Dynamic Modelling, Screen Design and Test Plans 1. TIMELINES AND EXPECTATIONS Due date: Monday, Week 11, 11:55pm. Weighting: 25%,...

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Page 1/5 ITECH2002 - Systems Modelling Assignment 2 Specification Dynamic Modelling, Screen Design and Test Plans 1. TIMELINES AND EXPECTATIONS Due date: Monday, Week 11, 11:55pm. Weighting: 25%, maximum mark: 100. Minimum time expectation: 40 hours [4 out of the 40 hours are the contact hours from week 6 to week 10]. Your assignment will be assessed by your tutor or lecturer if your lecturer is also your tutor. You will receive your mark and written feedback via Moodle two weeks after the due date or submission, whichever is later. 2. INTRODUCTION In this assignment you will model the behaviour of systems or subsystems for two of your most complex use cases using two UML diagrams (activity diagram and system sequence diagram) and write the extended use case description. You must also submit test plans and screens developed using InVision. Section 3 describes the motivation behind the design of this assignment. Section 4 provides information on how and what to submit (note that Moodle has been setup so there is only one submission from each group). Section 5 explains the tasks for individual and group work. You will find the criteria for marking your submission in Section 6. 3. MOTIVATION. The purpose of the assignment is to ensure that you know: 1. How to write extended use case texts. 2. How to model the dynamic aspect of a system using UML (activity diagram and system sequence diagram). 3. How to develop screen prototypes to assist analysis. 4. How to develop quality test plans.The assignment addresses the following learning outcomes: K1. Explain how models are used to assist in analysing and modifying existing business systems; K2. Define various roles involved in the processes of system analysis; K3. Describe techniques used to gather required information for system analysis; K4. Explain the various stages of the system development life cycle; S1. Identify appropriate models for given scenarios; S2. Develop various models using a professional CASE tool; S4. Perform Object Oriented Analysis and Design to construct various object models used to communicate the scope and requirements of the project. Page 2/5 ITECH2002 - Systems Modelling Assignment 2 Specification A1. Write integrated reports, using appropriate models, providing detailed analysis of given textual scenarios. 4. HOW AND WHAT TO SUBMIT • Moodle has been set up so each group submits only one document – anyone from a team can submit. • Submit a Word or text document which has the link to a GoogleDoc document which has the group work and individual work and the link to the top level InVision screen. This GoogleDoc document must be complete: if it uses LucidChart, then please include the images drawn in LucidChart in GoogleDoc and provide the link to the LucidChart images. In other words, readers should only need to read the GoogleDoc document without having to refer to LucidChart. We will check the history of GoogleDoc and InVision Screens to find out how much you have contributed to this assignment. You must share the GoogleDoc, LucidChart and InVision Screens with your lecturer and tutor. As a general guide to how the document should look, think about your target audience, which in this case is another system analyst and a quality assurance (QA) team who will work with the system. Remember that everyone is busy and overloaded with information, so please include only the most essential information: be brief but clear. The QA team will use the test plans to develop automated system tests. We expect the GoogleDoc document to have the following information: 1. The name of the organisation you are modelling. 2. The name and student ID of each team member and the name of the system or subsystem modelled. 3. For each member, the extended use cases, activity diagrams, and system sequence diagrams for two of the most complex use cases. 4. Snapshots of all screens, and a link to the top level Invision screen which links to the screen of each member. The screen for each team member must be from one of the two use cases selected in step 3. 5. For each member, the test plan for the use case chosen in step 4 – in other words, the test plan must be for the same use case as for the screen design. Page 3/5 ITECH2002 - Systems Modelling Assignment 2 Specification 5. ASSESSMENT DETAIL This assignment has group work and individual work components. Please note although we require only one report for the group and individual components, we will be able to track your contribution to the group work component. The following sections describe the tasks for the individual and group work. Task 1 - Individual work [90 marks] With reference to the model you built as a group, document the following: 1. The identification of the system or subsystem you were working on. 2. Find two of the most complex use cases you have submitted in assignment one. The use cases must not be from the written case study in assignment 1. Also make sure at least one of the use case is used by internal users (not customers), because we want to avoid students taking screenshots of existing applications and submitting the screens. For each use case: a. Describe the process for each use case in plain English as in Tutorial Six. b. Then, develop an extended use case from the description. c. Finally, develop the activity diagram and system sequence diagram. 2.1 Each activity diagram must have at least one decision making, parallelism or loop. If the diagram has no such features your extended use case might be incomplete: you must revisit your use case to ensure that it is complete. 2.2 Each system sequence diagram must have at least one of the following: a loop, optional or alternate frames. If the diagram has no such a frame you must revisit your use case to ensure that it is complete. 3. Develop the screen prototype and test plan for one of the use cases selected in step 2 above. The test plan must be for the same use case as for the screen design. Task 2 - Group work [10 marks] Develop a high level Invision screen design which links to the screen of each member. Share with your lecturer and tutor the link to your team’s InVision screen design. Group marks will be allocated to the top level menu or initial screen and for consistency of look and feel across different functions. The top level design does not have to realistic; for example, students working in marketing or payments could link to the same top level screen. But you need to make sure that users can go to each screen from the top level screen. The purpose of having a common top level screen is to give you the experience of creating screens as a team. Page 4/5 ITECH2002 - Systems Modelling Assignment 2 Specification 6. MARKING CRITERIA INDIVIDUAL WORK – YOUR OWN SYSTEM ONLY 1 English like description of two of the most complex use cases. 10mks 2 Extended Use Cases. Each extended use case can be computerised and is an elementary business process. Both extended use cases will be used to develop activity diagrams and system sequence diagrams and one of them will be used for design of screen(s) and creation of a test plan. Must include all entries of an extended use case as described in Week 6 material; however, you may or may not have any related use cases. Each entry is described clearly and is easy to understand. No obvious spelling errors. 20mks 3 Activity Diagrams. Must identify the corresponding use case name for each activity diagram. Each diagram is complete: correctly describes the flow of activities in the corresponding extended use case between all actors and the system. The activity diagram notation is correct. Each activity diagram has at least one decision making, parallelism or loop. 15mks 4 System Sequence Diagrams. Must identify the corresponding use case name for each system sequence diagram (SSD). Each diagram is complete and correct: correctly shows the flow of input messages, input and output data between all actors and the system. The flow of input messages must correspond to the extended use case, and the name of each input message follows the verb-noun syntax. The SSD notation is correct. Each system sequence diagram has at least one of the following: a loop, optional or alternate frames. 15mks 5 Screen Design. Must provide screen design(s) so users can complete the task for one use case: users can enter all information required. Screens must not be from an existing application. Screen design(s) must correspond to the system sequence diagram. As in the top level screen design, the screen must incorporate best practice in screen design. 15mks Page 5/5 ITECH2002 - Systems Modelling Assignment 2 Specification 6 Test plan. Test cases are easy to follow and comprehensive. Please see Week 9 slides and ITECH2002_Assignment2_TestPlan.xlsx. The test plan must be for the same use case as for the screen design. Each test case is numbered and the guideline is correctly identified. Each test case has a short description, test data and expected output. Use all guidelines (Right-BICEP and CORRECT Boundary) and provide justification for guidelines that are not applicable; the justification must be reasonable and appropriate. Note that some guidelines may have multiple test cases (for example in Week 9 slides, RIGHT_BICEP). Test cases can be easily used for writing automated tests; if they cannot be automated, please provide appropriate justification. 15mks GROUP WORK Max 7 Presentation of Report. Report is complete, markers do not have to follow any external links but they are provided as references
Answered Same DayMay 09, 2021ITECH2002

Answer To: Page 1/5 ITECH2002 - Systems Modelling Assignment 2 Specification Dynamic Modelling, Screen Design...

Anirban answered on May 19 2021
151 Votes
AMAZON CUSTOMER SUPPORT SYSTEM DESIGN DOCUMENTAION
8
Amazon Customer Support System Design Documentation
Name of the Student:
Name o
f the University:
Author note:
Table of Contents
Task 1: Individual Work    3
1. Identification on the system    3
2. Chosen Use Cases    3
Use Case 1: Consumer Purchases FBA product    3
Use Case 2: Manager reviews Manufacturer return request    4
2.1 Activity Diagram    5
2.2 Sequence Diagram    7
3. Screen Prototype and Test Plan    10
Task 2: Group Work    12
References    13
Task 1: Individual Work
1. Identification on the system
The following subsystem is one of the main modules of the Amazon Australia. This subsystem allows the customers to login into their account and then contact the customer support executives in case of any kind of help regarding a purchase or filing a request for a refund, replacement or return (Kuric et al., 2017).
    The Admin end of the system consists of two major stakeholders who are the agents that will handle this request in the first place and the Supervisors. The agents will have the liability to access the information updated by the customers via call or chat support and they further approve the requests. They can also escalate complex cases to their supervisors, who in turn will review and make necessary approvals or rejections.
2. Chosen Use Cases
Use Case 1: Consumer Purchases FBA product
a....
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