BSB60215
BSB60215
ADVANCED DIPLOMA OF BUSINESS
BSBHRM501
Manage Human Resource Services
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Assessment Task 1: Identify Human Resource Requirements
For this assessment task, you will research and obtain a strategic or an operational plan that outlines actions/implementation and measures. Based on your analysis of the plan, identify human resources requirements where appropriate and make HR recommendations to the management. In your recommendation, you will provide;
· A brief synopsis of the plan and its strategic objectives
· Human resource requirements
· Justification of human resource requirements (e.g. How the new positions will help achieve strategic objectives)
· Type and description of positions identified (e.g. employment and/or outsourced)
· Required skills, knowledge and experiences
· Internal and external consultation process
Ensure that you reference/cite all the external sources using an appropriate referencing system.
Business Overview/Background
Moose mountain café is an independent start-up venture, the location of the café is at 200 Main Street, Moose Mountain, NH with around seating for 20 patrons. The main service linked with the café is it would be serving a basic American style breakfast and lunch with the main focus on delivering healthy and tasty food. The café would be looking to use low-fat recipes so that the taste of the food would not be compromised. The café consists of a 20*20 square-foot dining room, a 15*15 square-foot kitchen, two bathroom and a storage room. The trading hour of the café would be 6:30 am- 2:30 p.m., 6days a week and from 8:00 am to 3:00 p.m. on Sundays. The café would be providing a good area to enjoy the healthy and tasty foods and soups offered by it.
Strategic Environment
The company main advantages of the service is it would be providing the customers a clean place to have their breakfast and lunch and the food that would be provided would be considerably healthy and fresh. The menu item for the breakfast will range from $1.99-4.99 and the lunch items would range from $2.50-5.99. The café would be providing low fat food and healthy foods to the customer along with a hygienic environment. The menu as well as the services offered by the café is something that would be considered preferable by the customers (Ulrich & Grochowski, 2018).
The Target segment for the café are-
Business Owners and Workers- in the week days around 2000 people works in the moose mountain and in which most of the workers works in the morning shift for the reason the café opens at 6:30. In this group the employees that are considered are the managers, clerks, factory employees, labours, professional tradesman and several other workers. These are among one of the prominent target customers for the café.
Tourists- Moose Mountain also holds the arrival of tourists in good amount the café would be channelizing their effort to grab the attention of the tourists. The Café would be distributing their menu in the lodges so that more and more customer would be aware of it and come to their café. The advertisement would be also done at local spots and information centre so that more and more tourists could be attracted.
Local Residents and Workers- local customers and the workers working in several companies are also the prominent target segment. The café would be channelizing efforts to attract the local residents and the workers through advertisement and listing so that they could be the regular customers of the café (Williams, 2019).
Students- as college is located nearby café so there is a huge opportunity to attract the college students as the college timing is from 8:00 a.m. in the morning to 2:00 p.m. considering the students as the target segment café would be putting its effort to attract the students as a bigger customer base for the café.
HR Needs and Requirements
*how many staff working on the same day
Rosie Jenkins will be the head cook, and during the slow times only one waitress would be used.
*head cook – Rosie Jenkins
Rosie Jenkins would be the head cook of the café.
*requirements for waitress and kitchen staff (e.g. work experience required)
For the waitress and kitchen staff it is mandatory that they should have relevant work experience in the related field and their feedback from the previous workplace would also be good.
* Training will be delivered to new employees
The HR major role in this scenario is to look after the training of the new employees so that they could adapt easily to the conditions of the Mountain Moose Café.
Rationale/Justification
Additional staff will consisted of a part-time back up cook and two waitresses, though the part-time staff are given preference if the proficient full-time worker cannot be found.
Type and description of positions identified
Job title - waitress
Type: full-time
Location: Moose mountain café
Duties and responsibilities:
Provide perfect services to every customer
Meet timing standards for services
Present menu, answers questions about dishes
Service meeting Liquor and food safety requirements
Assist in keeping the cleanliness
Cash handling and use of eftpos
Dress code
The duties and responsibilities of the waitress would include taking care of the services of the customer by providing them the food they ordered for timely. They should ensure that soon after the customers grab their seat they have the menu card on their table and they should also satisfy their queries regarding the foods and the dishes. They should ensure that the food or the liquor they serve must meet the safety requirements. They should probably also assist in maintaining cleanliness across the café. They should be properly handling the cash submitted by the customers and should be dressed according the dress code of the café.
Required skills, knowledge and experiences
One of the major skills that is required in the waitress is they must be aware of the customer service skills as this is one of the most prominent works they will have to carry throughout their journey as a waitress. Time management is another important skills as when the crowd increases in the café it is very important that this skills should be portrayed so that none of the customers would feel offended. The waitress always have to communicate to the customers regarding their requirements and their needs or preferences in terms of the foods or seats so it is very important that the waitress must be aware of how to communicate with the customer. Along with these skills greeting the customers with smile is another most important thing concerning their job role (Mirfakhar, Trullen & Valverde, 2018).
Summary
The summary of the overall assessment represents a wide overview regarding the Mountain Moose Café. In this assessment it is channelized what are the specialities and the special services that is offered by the café in the meanwhile. Along with it the target segment related to the café is also channelized on which the café would be focusing on the longer run. Further it is analysed how many employees ae required in the café and for what position. Their skills and requirements for those specific positions are also mentioned so that it would be made clearer. The assessment focuses on the Mountain Moose Café offerings and the required employees that would help the café in achieving its goals and objectives.
Assessment Task 2: Prepare an Employment Contract
Your employment contract will essentially include;
· Position title and description
· Conditions of appointment and type of contract
· Key roles and responsibilities
· Key performance areas and indicators
· Personal and professional development options
· Employee entitlements (Based on National Employment Standards)
· Termination of employment
You can use the template provided to you in your Resources
Private and confidential
<100 Side Street, Mountain Moose, NH>
Dear Maria,
Employment Agreement
I am pleased to offer you employment in the position of Waitress with us at Moose Mountain Cafe (‘the employer’) on the terms and conditions set out in this letter.
1. Position
1.1 Your start date will be <1st of July>.
1.2 Your employment will be full-time
1.3 The duties of this position are set out in the attached position description. You will be required to perform these duties, and any other duties the employer may assign to you, having regard to your skills,...