BSBINN601 Lead and manage organisational change Student Name: Student ID: Assessment Type: Assessment 1Other: Assessor’s Name: Assessment Outcome: ☐ Satisfactory ☐ Not Yet Satisfactory Student...

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BSBINN601 Lead and manage organisational change Student Name: Student ID: Assessment Type: Assessment 1Other: Assessor’s Name: Assessment Outcome: ☐ Satisfactory ☐ Not Yet Satisfactory Student Declaration: By submitting this assessment via Moodle, I declare that this is my own work and had not been copied or plagiarised from any other source. Please refer to the Student Handbook for more information. Assessment Conditions: Each assessment criteria is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve a ‘Satisfactory’ Assessment Outcome for the entire assessment when all assessment Criteria listed below are ‘Satisfactory’. A student who is assessed as ‘Not Yet Satisfactory’ is eligible for re-assessment with their trainer. All assessment answers must be typed, include this assessment cover sheet and uploaded in ‘WORD’ version to moodle. Assessment Criteria Element Performance Criteria S NYS 1 Identify change requirements and opportunities 1.1 Identify strategic change needs through an analysis of organisational objectives ☐☐ 1.2 Review existing policies and practices against strategic objectives to identify where changes are required ☐☐ 1.3 Monitor the external environment to identify events or trends that impact on the achievement of organisational objectives ☐☐ 1.4 Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions ☐☐ 1.5 Review and prioritise change requirements or opportunities with relevant managers ☐☐ 1.6 Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities ☐☐ 2 Develop change management strategy 2.1 Undertake cost-benefit analysis for high priority change requirements and opportunities ☐☐ 2.2 Undertake risk analysis and apply problem solving and innovation skills to identify barriers to change and agree and record mitigation strategies ☐☐ 2.3 Develop change management project plan ☐☐ 2.4 Obtain approvals from relevant authorities to confirm the change management process ☐☐ 2.5 Assign resources to the project and agree reporting protocols with relevant managers ☐☐ 3 Implement change management strategy 3.1 Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss ☐☐ 3.2 Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals ☐☐ 3.3 Consult with relevant groups and individuals for input into the change process ☐☐ 3.4 Identify and respond to barriers to the change according to risk management plans ☐☐ 3.5 Action interventions and activities set out in project plan according to project timetable ☐☐ 3.6 Activate strategies for embedding the change ☐☐ 3.7 Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives ☐☐ CHANGE ANALYSIS & PRESENTATION There are two parts in this assessment. Part A should include the analysis and Part B should include presentation with slides attached. PART A - CHANGE ANALYSIS (60%) ORGANISATIONAL CONTEXT Computer company Microsoft have developed some of their technologies for businesses and are now marketing their new ‘multi-touch, multi user’ Microsoft Surface device to industry clients. Your organisation is an imaginary restaurant near the Surfers Paradise beach and you are the general manager of the restaurant. Your restaurant has 200 seating capacity and specialised in seafood and grill menus. You have 20 waiters and 4 shift managers that are rostered in a week. ASSESSMENT REQUIRMENTS In this assessment you are to complete and answer the following points in your own words. Suggested word count: 2000 words however this is a benchmark only · Research the benefits and applications for this new technology online via the web address provided below. https://www.microsoft.com/surface/en-au http://www.forbes.com/sites/marcwebertobias/2013/04/05/why-you-want-the-microsoft-surface-pro-and-why-you-dont/#127275f076aa https://blog.proud-geek.com/2007/06/01/ordering-at-a-restaurant-using-your-tables-surface/ https://news.microsoft.com/2007/05/29/microsoft-launches-new-product-category-surface-computing-comes-to-life-in-restaurants-hotels-retail-locations-and-casino-resorts/ http://www.menusifu.com/microsoft-surface-package/ · Consider the impact on your restaurant wait staff, kitchen staff and the business in general, if you are to introduce this technology for dines in customers. · You can assume for this assessment that the new technology would be embedded within the tables in the restaurants and customers would be able to order and pay for their meals, using their credit card, without leaving their seats. · Why might your restaurant implement new technology such as Microsoft Surface; what benefits would they gain? · What resistance to this change would you expect from: i. The restaurant owners ii. All employees iii. Customers · Using the ‘Kotter 8-Step Change Model’ discuss some strategies your restaurant could use to reduce the conflict and uncertainty a change liked this could bring to the company. REPORTING INSTRUCTIONS 1. The analysis and strategy demonstrates a knowledge and understanding of relevant change management or industry theory. 2. Evidence of the components of the assessment criteria table is included in the report. Address the assessment criteria components in your report. 3. The strategy is incisive and includes a concise, relevant treatment of the issues and addresses the assessment criteria. 4. The strategy critically discusses and analyses the topic, range statement, performance criteria and foundation skills of the unit descriptor 5. All sources are referenced consistently and comprehensively using the recommended referencing system as prescribed in the subject description/outline. 6. Overall presentation is professional including spell and grammar checked judicious use of headings, font size, layout etc. PART B – CHANGE PROJECT COMMUNICATION AND PRESENTATION (40%) Assume your trainer is the owner of the restaurant and your class mates as the employees of the restaurant. You may also need to assume that your employees include front staff members and kitchen staff members. Prepare a 15 slide PowerPoint presentation to communicate and justify the change project and change management strategies you have developed to introduce the new Microsoft Surface in your restaurant to automate the whole process. As mentioned, you change project will automate not just the customer ordering and transactions but also your inventory/pantry ordering to your suppliers. Your presentation should address the components of the Assessment Criteria table. ASSESSMENT CRITERIA (for trainer use only) Assessment Criteria Competent (C) Not Yet Competent (NYC) analyse and interpret information about the organisation’s internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives prioritise opportunities for changes with input from managers develop a change management project plan for the priority changes incorporating resource requirements, risk management and timelines develop strategies to communicate or educate the changes and embed them obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change review and evaluate the change management project plan and modify as needed to achieve objectives explain the change management process or cycle and strategies for communicating change explain how organisational behaviour & the external environment can impact on change strategies describe the components of a change management project plan list potential barriers to change and explain possible strategies to address barriers Assessor Comments VC003 College of Sports & Fitness – Assessment 1 - BSBINN601 Lead and manage organisational change International College of Capoeira Pty Ltd trading as ’College of Sports & Fitness’ ABN 90 125 114 730/ Registered Training Organisation 91345/ CRICOS Provider Code 03057C