Please answer the 15 questions and paraphase them
Questions need to be answered : DIPLOMA OF COMMUNITY SERVICES All answer should be parapharased and the reference should be given fro where the information is taken. No plagirisism is accepted. 1) Answer the questions below: a) If you were to explain the principles and practice of case management to someone, how would you explain this? Write what you would say in your explanation. b) Provide five example principles case managers use to guide their practice. 2) Provide a description for each of the following approaches to service delivery. Answer text a) Strenght based b) Right based c) Person centered d) Need based 3) Answer the questions below: a) If someone was going through change, how might you support them at each of the following stages of the transtheoretical model of change? Stage Supportive practice Pre-contemplation Contemplation Preparation . Action Maintenance b) Think about a time you or someone you know experienced change in a behaviour or habit. Describe what occurred using the 5 stage process in Question 1. c) Provide five examples of ineffective approaches to behaviour change. 4) a) A 31 year old woman with 2 young kids has been physically abused by her partner. She has run away with her kids to stay at a friend’s place in hiding. She is fearful that her partner will come to hurt her and the children, especially after his last comments were ‘You better be careful! You will never see them kids again!’ and made other verbal threats to harm her and anyone close to her. Risks: Responsibilities: b) A teenage boy has been bullied all his life. Diagnosed with depression and taking prescribed medication he has struggled to maintain any form of social support. His parents are worried for him and his own safety as he had previously attempted suicide. They also found a journal of his which had notes about his school and certain students. His online activity involved researching firearms and other dangerous weapons. Risks: Responsibilities: c) You are visiting Emma, a 70 year old resident at an aged care facility. As you are talking with her, you notice a number of bruises across her arms, legs and upper body. When you ask her about them she lowers her head, shrinks into herself and brushes it off saying repeatedly ‘They told me it was my fault, them staff. I didn’t do it but they still hurt me.’ Risks: Responsibilities: d) ABC community centre is having an event at their centre where they have invited clients, including their family and carers. Support workers and case managers of the agency they are partnered with are also attending. You are visiting with the rest of the case managers and head outside to participate in the outdoor activities. Whilst outside, you notice a person in a wheelchair who is unable to join the rest of his group on the grass. He appears stuck on the gravel and struggling to move in his chair. He almost falls over. Risks: Responsibilities: e) Yuki tells you during one of your meetings that Allan, her step-dad was doing ‘things’ to her at night. She said he would only do this at night when she went to sleep and her mum was working at night. Yuki, a 10 year old Japanese girl was adopted by her Australian parents when she was younger. She has a younger sister from Cambodia who was also adopted. Her adopted mum left her dad a few years later and re-married Allan. Yuki says Allan has told her that what he is doing is ‘normal in Australia’ and this is what people do. She tells you he always covers her mouth when she tries to call for help. Risks: Responsibilities: 5) The following questions refer to your workplace process and procedures. a) Explain what the penalties are for breaching privacy and confidentiality in your role. b) Case management review meetings c) Review and monitoring process d) What is the documentation process or protocol for case management in your workplace? e) Provide two examples of when a case plan might need to be changed. f) Following on from the previous question, why might it be necessary to negotiate changes with the client? g) Outline the process your workplace implements for case closure or client exits. 6) Explain how each role is involved in the decision making process of case management. Answer text Role a)Case manager b) Client .c) Family member D) Community services program manager 7) Answer the questions below: a) You are about to conduct an initial case management meeting with a 14-year-old client who is entering residential care following family violence and a history of drug use. List five rights and five responsibilities that you would explain to the client during this meeting. b) List the formal meeting processes you would use during this meeting. 8) When meeting with a client, describe your approach for drawing on their experience, skills, values and development areas. 9) a) What national regulations, standards or Acts support culture and diversity in the workplace? Provide at least three. b) List three services that are available to provide response to crisis and /or high risk situation for advice (not including fire, police and ambulance). Include details of their website and contact details where applicable. c) Access a copy of the code of conduct, code of ethics and referral protocols for your service or workplace and complete the following List two ethical responsibilities that employees have towards their clients. List two ethical responsibilities that employees have towards their colleagues. List two behaviours that employees are expected to exhibit according to the code of conduct. List two referral protocols that an employee is required to consider when referring a client to other service providers. d) Select two of the following Acts and outline the objectives of each. Age Discrimination Act 2004 Disability Discrimination Act 1992 Racial Discrimination Act 1975 Sex Discrimination Act 1984 10) a) Provide a historical perspective of social prejudice for each of the following diverse populations: Culturally and linguistically diverse (CALD) Aboriginal and/or Torres Strait Islander people People with disability Lesbian, gay, bi-sexual, transgender, intersex (LGBTI) People experiencing or at risk of homelessness Older people Children and young people b) For each group, provide an indication of considerations, special needs and related legislation. Group Special needs Considerations Legislation Culturally and linguistically diverse (CALD) Aboriginal and/or Torres Strait Islander people People with disability Lesbian, gay, bi-sexual, transgender, intersex (LGBTI) People experiencing or at risk of homelessness Older people Children and young people 11) a) Discuss the dynamics in communication and decision making for each type of family structure. Nuclear family Single parent family Extended family Childless family b) Thinking about your own family structure, discuss how decisions are made. 12) Consider a cultural group or individual you have worked with for the following questions. a) What cultural group or individual did you work with? b) In one to two paragraphs, describe two cultural protocols that you were required to aware of when working with people or individual from your chosen cultural group. c) In one to two paragraphs, describe two cultural taboos that you should be aware of when working with people from your chosen cultural group. d) What is/are the major language/s spoken by your cultural group? e) Describe the impact of the cultural needs and values of this group or individual on your own role, other clients and stakeholders. 13) Describe what happens when a client wants to appeal a decision or make a complaint at your workplace. 14) 14) Top of Form Case study – Raj You work as part of ABC community centre as a case manager. Today you have received information about a new client Raj. As part of the case management process, you met with Raj to get an overview and better understanding of his situation. After your initial meeting with him, you documented the following information in your case notes: Client profile: § Raj – a 28 year old homosexual male, Indian background. § Grew up in Australia with two siblings (sisters), an older and younger sister. § Relationships with family are quite dysfunctional. Has an estranged relationship with older sister however close enough with younger sister Ani. § Parents raised children as Hindi, however Raj does not practice. Considers himself agnostic. § Parents attempted a failed arranged marriage. Cut ties with most of the immediate family. § Raj is not out to his parents and older sister. Parents made threats to disown him when he was younger under suspected circumstances. Younger sister always accepted his lifestyle and ex partners. § Has been unemployed for 8 months. Past: § Studied engineering in university however dropped out. Picked up odd jobs, mainly hands on. Longest job he was able to keep was as a barista in an inner city café. He was a highly skilled barista, and entered competitions. Picks up hands on tasks quickly. § Been involved with several partners – 2 long term. Last two partners ended the relationship due to his aggressive behaviour. Was reported on several occasions. § Aggressive behaviour involved punching, kicking, using heavy objects on his partner in a dangerous fashion and making verbal threats. Quite controlling and dominant in relationships. Strong need for control. Violence is triggered by insecurities or jealously with other males interacting with his ex-partners. Has been in the hospital with an ex-partner due to an altercation at home, after which they separated. § Attended an anger management program which he was not able to successfully finish. § A further, more recent incident ended up with him and his ex-partner in a car accident where his ex-partner became unconscious. § Has been unable to keep steady job. After living with ex partners, he was forced to move from place to place. § Lost car licence due to a drink driving episode. Present: § Presents as depressed, alcohol dependent, underweight due to lack of appetite and unhealthy eating behaviours. Engages in drugs occasionally. Feeling of being helpless, lack of motivation and energy. Admitted to failed suicide attempts and recent considerations. § Currently lives with Ani, after ex-partner forced him to leave their shared apartment. Ani has a 5 year old daughter who he likes to play with. § Closest friend Devon has been a great support however does not see him much due to Devon’s own work commitments. Feels the demands of his own needs are taking a toll on their friendship and senses Devon creating distance in their friendship on purpose. Lost a lot of his other friends the same way. § Embarrassed and ashamed of his behaviour and doesn’t know ‘what to do’ or ‘who to turn to’. Feels like a ‘lost cause’. § Struggling with finances. Unable to save enough for himself and lives week to week. His sister helps him out financially, after Devon stopped lending him money. Future: § Formed a strong friendship with ex-manager of the city café where he worked. His ex-manager Scott and his partner would engage with Raj socially. Scott was described as a ‘mentor’ in his life, and helped him get through times of crisis. Has lost contact with Scott over the last 12 months and would like to re-connect. § Strong interest in speciality coffee. Love of travel inspired him to head to Brazil to learn more about speciality coffee beans and the roasting process. Made mention of wanting to work in a café environment again. § Wants to start driving again to regain some independence. § Would like to be living in his own place somewhere close to his sister. § Made reference to his weight – wants to feel stronger and get fit again. Outline the case management process that would follow after the initial meeting with Raj. What questions could you ask Raj in your assessment with him to identify suitable goals? Provide at least five. Describe Raj’s family structure including cultural background and how this impacts his past or current state. Provide three ways you might establish positive rapport with Raj. What communication strategies would you use to prepare and facilitate a case management meeting with Raj and other members in his team? Outline the role and responsibilities for each member of Raj’s support team. Ani, Devon, program manager of the men’s violence program Raj is attending and the local community. Develop a case management plan for the client using the template provided. 15) Read the role play scenario ‘A case management meeting’. This scenario follows on from the Case study in Assessment task 2. The objective of this role play is for you to demonstrate conducting a case management meeting with the client and their family member. Select one long term goal established in the Case Management plan you completed in Assessment task 2. Using this plan, discuss the long term goal and strategy with the client and their family member. You will need to ensure both the client and family member agree to the services and strategy you propose. Have at least three types of support services or options for the client. The client in this scenario may be played by an additional class participant, a work colleague or by your assessor. The additional participant will be given their own instructions for the part they are expected to play in this task. Review the points in the below box to ensure you are familiar with the criteria your assessor will be marking you against. Confirm any points that you are unsure about with your assessor prior to completing this task. Your assessor will be looking to see that you can: § Introduce yourself and the purpose of the meeting § Establish rapport with the client and family member § Discuss the purpose of the meeting § Explain the client’s rights to appeal and the complaints process they are entitled to in the case