Personal Trainer, Inc. owns and operates fitness centers in a dozen Midwestern cities. The centers have done well, and the company is planning an international expansion by opening a new “supercenter”...

Personal Trainer, Inc. owns and operates fitness centers in a dozen Midwestern cities. The centers
have done well, and the company is planning an international expansion by opening a new “supercenter” in the Toronto area. Personal Trainer’s president, Cassia Umi, hired an IT consultant,
Susan Park, to help develop an information system for the new facility. During the project, Susan
will work closely with Gray Lewis, who will manage the new operation.
Background
System changeover and data conversion were successful for the new PersonalTrainersystem.The
the post-implementation evaluation indicated that users were pleased with the system. The evaluation
also confirmed that the system was operating properly. Several users commented, however, that
system response seemed slow. Susan Park, the project consultant, wants to meet with you to discuss the operation, maintenance, and security issues affecting the new system.
Tasks
1. What might be causing the slow response time? Prepare a brief memo explaining system
performance and workload measurement, using nontechnical language that Personal Trainer
users can understand easily.
2. What could be causing the network slowdowns at Personal Trainer? If a problem does exist,
which performance and workload measures would you monitor to pinpoint the problem?
3. At the end of the systems analysis phase, you studied the economic feasibility of the system
and estimated the future costs and benefits. Now that the system is operational, should
those costs and benefits be monitored? Why or why not?
4. You decide to prepare a security checklist for Personal Trainer. Prepare a list of security issues that the firm should evaluate and monitor. Be sure to organize the items into categories
that match the six security levels.