Answer To: Perform a case study of a real-life organization with the goal of understanding the practices of...
Aditi answered on Jun 12 2022
Elegant Report
ALIBABA'S POLICIES AND PROCEDURES REGARDING THE MANAGEMENT AND GOVERNANCE OF INFORMATION TECHNOLOGY, INFORMATION SYSTEMS
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TABLE OF CONTENTS
S.NO.
Topic
Page
1
Introduction
3
2
Theoretical background
4
3
Description of the case
6
4
Research method and data collection
11
5
Findings
13
6
Discussion and reflection
15
7
Conclusion
17
8
Reference
18
1.Introduction
The notion of information management is most often associated with enterprise information systems. In this model, an organization creates, owns, and is responsible for managing a collection of information. Either physical data, such as papers, documents, and books, or digital data assets can constitute the information. Examples of physical data include papers, documents, and books. Information management is concerned with how an organization's information assets are managed. In most cases, information management is accomplished by utilizing purpose-built information management systems, in addition to utilizing business procedures and rules that provide assistance. In addition, IM focuses on how that information is shared and distributed to numerous recipients, including humans and different computing devices, such as a company's website, PCs, servers, applications and/or mobile devices.
Business and IT alignment is crucial. Many firms leverage sensitive master and transactional data from employees, customers, business partners, and investors to fuel their strategy. The organization's management board must safeguard the preservation of vital and highly confidential by integrating activities and adopting structures that promote data security and compliance. With its management information systems, Alibaba can achieve an impressive over its competitors.
An organization's success depends on its ability to effectively manage its data. It is much easier for a company with a well-designed information system to communicate, process, and store the data of its customers and other important information. Using a case study research method, this essay aims to critically investigate Alibaba's governance and management methods for information technology, information systems, and data. The theoretical foundations for this research include compliance management systems SWOT analysis.
2. Theoretical background
2.1 IT Governance
For businesses, information systems are the integration of human and technological resources as well as processes to fulfil a company's long-term strategic objectives. Because information systems can have a significant impact on a company's stakeholders, it is imperative that they are managed and governed properly to ensure accuracy and minimize overstatement or understatement of values.
If an institution wants to be creative, inventive, and competitive, it must spend heavily in Information and Communications Technology (ICT). De Haes & Van Grembergen (2015) stated that "IT Governance is an integral part of corporate governance and addresses the definition and implementation of processes, structures and relational mechanisms in the organization that enable both business and IT people to execute their responsibilities in support of business/IT alignment and the creation of business value from IT-enabled business investments"
ITIL is an internationally recognized standard (more of a list of 'best practices and recommendations' than a standard) for IT service management and administration, developed by the British government's Central Computer and Telecommunications Agency (CCTA) in the 1980s. Currently, there are five books in the ITIL library that cover all phases of the IT service management lifecycle. Improve customer relationships, develop cost-effective practices and build a sustainable IT environment that can support future growth are just some of the benefits of ITIL.
There are five principal phases to a ITIL lifecycle. Phases relies on a service principle and performance measures and are connected with one another. The following are five stages of the ITIL process:
Service strategy: Defining what kind of IT services, customers need and what capabilities should be developed to meet those needs is the goal of this phase of the service strategy.
Service design: Designing new information technology services and enhancing existing ones are the primary focuses of this phase of the project.
Service transition: The goal of this phase is to put IT services into use after they have been developed or updated.
Service operation: It has as its primary goal the verification that the deployed service is stable and able to function properly in a production setting.
Continuous service improvement: This phase collaborates with the four phases that came before it to ensure that the services provided are in line with the business's goals.
2.2 Data Management for Information Technology
Data Management refers to the development and implementation of architectures; policies; practices; and processes in order to manage the information lifecycle needs of an organization in an efficient manner. In order for enterprises to make critical decisions, they need accurate, reliable, and secure data. Data management would be incomplete without considerations for safety and reliability.
Finding the fundamental ideas and cooperative endeavors that will serve as the basis for the delivery of data that is efficient, effective, and sustainable is the first step in developing a data management program that will be effective. The organization ought to weave the following fundamental ideas into each and every one of the actions pertaining to data management:
· The data that is obtained is timely, accurate, and relevant, and it is collected at a cost that is effective.
· The efforts that are made to collect data are intentional, cost effective, and redundant tasks are avoided as much as possible.
· Data is utilized to aid in the formulation of policies and initiatives, as well as their monitoring and ongoing improvement.
· Data activities strive towards the greatest possible quality of both the data collected and the data itself, as well as the methodology used to acquire them.
· Within the organization, the actions relating to data are coordinated, which maximizes the standardization of data and exchange of data across programmers.
· The development of partnerships and increased engagement with all relevant stakeholders is encouraged in order to advance the achievement of shared data-related goals and objectives.
· It is in compliance with applicable laws, rules, and relevant authorities that data collection and usage activities are carried out in a confidential and private manner.
· The organization, its advisory boards, and other relevant authorities provide suitable direction for data activities.
2.3 Alignment of IT with Business
2019's new digital landscape has brought about competition, and the board members of a business must be accountable and liable for IT-related decisions and control, according to a study by Caluwe & De Haes IT-dependent organizations should have a board that understands how to operate in the digital age. This study also discovered that the absence of IT understanding on the boards is a hindrance to their involvement in IT decisions.
Structure, ownership, and responsibility are all essential in data governance, and IT process monitoring is one way to make sure that all parts of the company are working together to reach the desired result. An organization's data governance board is made up of representatives from various departments, and they often determine the organization's direction based on a collective vision that is then translated into written documents that serve as policy for data management at every level of the organization when carrying out the day-to-day activities. It is the responsibility of the data governance board to assure the quality of the data in the firm.
2.4 Prioritization of IT Projects
While developing new information technology (IT) initiatives, many public sector organizations must also maintain and improve the systems that underpin their core services. In order to achieve alignment with the organization's strategic goals and help the team make better quality decisions, project prioritization is about prioritizing the most critical project work based on predetermined criteria. There are a number of factors that go into determining which projects get the most attention from management.
There are numerous approaches to setting project priorities and overseeing a project portfolio. Scoring models are used by many businesses to allocate resources. Business managers need a method for prioritizing projects based on their company's short- and long-term goals. Companies can enhance growth-related spending, minimize costs, improve margins, and...