Pay attention when you are the customer. Over one or more days, pay close attention during customer service experiences such as visiting a restaurant, grocery store, or department store. Other...

Pay attention when you are the customer. Over one or more days, pay close attention during customer service experiences such as visiting a restaurant, grocery store, or department store. Other customer service experiences may include contacting a company over the telephone or via the web. The goal is to have multiple customer service experiences. Keep a list of any situations where you experienced an emotion, such as confusion, frustration, or anger, as a result of a customer service encounter. For each situation, answer the following questions:

How did that make you feel?