Part 1
Choose to focus on one of the methods (conflict management, negotiation, mediation or arbitration).
Critically review a selection of the literature on your chosen topic. (max 1000-1500 words).
See the assignment folder on some readings on how to write a literature review. You can also find
good resources on writing a literature review at http://www.lc.unsw.edu.au/onlib/litrev.html
Part 2
This part asks you construct a model to guide you in making decisions when confronting and managing
situations that involve disagreement and/or disputes. The model/s will include references to the following -
approaches and tools available and/or suitable for use in the context/s being considered
people who are best situated to use them - e.g. would you bring in a professional or would you
choose to use the model without such assistance?
circumstances most appropriate for its use
cues or signs that a person using your model can look for, including e.g. physical, emotional and
language
cues that you might look for - 2/3
‘Intrapersonal’ cues – your personal responses to disagreement/ conflict. For example - at the
thought of conflict your stomach tightens, your forehead begins to sweat, your pulse rises, etc. To
‘find’ these you may have to think quite deeply about past conflict situations.
‘Interpersonal’ what will you expect to see in the other person in a face to face situation – e.g. they
may ‘go red in the face’, raise their voice, begin to repeat themselves etc. If it is a ‘virtual context’
perhaps they use CAPITAL letters to ‘shout’ at you, delay responses, deny responsibility, shifting
the blame etc.
Remember a good model will deal with all three aspects - Task, Process and Relationships
2
To develop your model you could use all/any of the following:
pre-workshop research activity
pre-readings provided in conflict management, negotiations, mediation and arbitration.
other courses/workshops in this area that you may have attended
all resources provided in the workshop
other materials or resources you have collected in the course of your career
Marks will be deducted if the following are omitted:
Abstract (or Executive Summary) – Keep it in proportion to the length of the assignment
Table of contents
Introduction
Body (discussion including citations)
Conclusion
List of references used