Part 1 Choose to focus on one of the methods (conflict management, negotiation, mediation or arbitration). Critically review a selection of the literature on your chosen topic. (max XXXXXXXXXXwords)....


Part 1


Choose to focus on one of the methods (conflict management, negotiation, mediation or arbitration).


Critically review a selection of the literature on your chosen topic. (max 1000-1500 words).


See the assignment folder on some readings on how to write a literature review. You can also find


good resources on writing a literature review at http://www.lc.unsw.edu.au/onlib/litrev.html


Part 2


This part asks you construct a model to guide you in making decisions when confronting and managing


situations that involve disagreement and/or disputes. The model/s will include references to the following -


approaches and tools available and/or suitable for use in the context/s being considered


people who are best situated to use them - e.g. would you bring in a professional or would you


choose to use the model without such assistance?


circumstances most appropriate for its use


cues or signs that a person using your model can look for, including e.g. physical, emotional and


language


cues that you might look for - 2/3


‘Intrapersonal’ cues – your personal responses to disagreement/ conflict. For example - at the


thought of conflict your stomach tightens, your forehead begins to sweat, your pulse rises, etc. To


‘find’ these you may have to think quite deeply about past conflict situations.


‘Interpersonal’ what will you expect to see in the other person in a face to face situation – e.g. they


may ‘go red in the face’, raise their voice, begin to repeat themselves etc. If it is a ‘virtual context’


perhaps they use CAPITAL letters to ‘shout’ at you, delay responses, deny responsibility, shifting


the blame etc.


 Remember a good model will deal with all three aspects - Task, Process and Relationships


2


To develop your model you could use all/any of the following:


pre-workshop research activity


pre-readings provided in conflict management, negotiations, mediation and arbitration.


other courses/workshops in this area that you may have attended


all resources provided in the workshop


other materials or resources you have collected in the course of your career


Marks will be deducted if the following are omitted:


Abstract (or Executive Summary) – Keep it in proportion to the length of the assignment


Table of contents


Introduction


Body (discussion including citations)


Conclusion


List of references used





Oct 07, 2019
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