Business
Page | 20 Assessment criteria for BSBMGT403 Implement continuous improvement In this document, you will find the foundation of what is required to become competent in this unit. For further information on each element, you can refer to the Assessment Matrix. Included in this document are the elements for the unit, foundation skills, assessment requirements as well as an assessment tool definition list and the crucial observation and third party check lists. As well as all of the areas covered here, each student must also complete all workbook activities, case studies and major activities, where stated, to become competent within this unit. NOTE – Re-assessment: Students will have a maximum of two (2) reassessments attempts if competency is not achieved in the first instance. The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of the unit of competency when all components or parts of the assessment are graded as ‘S’ for Satisfactory. Unsatisfactory results are marked as NS. Elements for Competency Demonstration Elements for Competency Assessment: 1. Implement continuous improvement systems and processes 1. Monitor and review performance 1. Provide opportunities for further improvement Performance Evidence: Evidence of the ability to: · Implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes · Implement processes to inform team members about savings and productivity/service improvements achievements · Communicate effectively to support the continuous improvement system and implementation of improvements · Apply continuous improvement to customer services including internal and external customers · Implement, monitor and adjust improvement plans, processes and procedures to improve performance · Document performance to identify further opportunities for improvement · Manage records and reports within the organisation’s systems and procedures. Foundation Skills: Reading · Evaluates and integrates facts and ideas to construct meaning from a range of text types in an effort to implement continuous improvement systems and processes Writing · Selects vocabulary, grammatical structures and conventions appropriate to text · Researches, plans and prepares continuous improvement documentation for relevant stakeholders Oral Communication · Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience Navigate the world of work · Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment Interact the work of others · Selects and uses appropriate conventions and protocols when communicating with diverse individuals to seek or share information · Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion Knowledge Evidence: To complete the unit requirements safely and effectively, the individual must: · Give examples of continuous improvement processes · List typical areas of need for coaching and mentoring to support continuous improvement · Explain how change management techniques can support continuous improvement and initiative · Identify the organisation’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement. Assessment Conditions: Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: · Relevant workplace documentation and resources · Case studies and, where possible, real situations · Interaction with others. Assessors must satisfy NVR/AQTF assessor requirements. Links: Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://www.ibsa.org.au/companion_volumes Any observations and practical assessments must be recorded in the observation checklist. All practical tasks should be demonstrated during the length of the course. As the instructor, you must maintain a record demonstrating the date of the practical activities and any comments relevant to the performance of each student. Where a student is not able to demonstrate competence in a practical observation activity, further questioning should be put in its place. As the instructor, you could be assessing the student’s literacy, numeracy and language skills, as well as the content and context of his/her answers. In some cases, you will have to adjust and amend the assessment tools, using different and varied methods (such as oral assessment), to allow students to be assessed according to their needs and abilities. Assessment Tool Definitions Assessment Tool How is it used? What is it? Learner Workbook Activities (Entire completion is required) Each student should be given a Learner Workbook which will hold a number of activities, both formative and summative, that all need to be completed in conjunction with the appropriate sessions. The PowerPoint, Learner Guide and instructor should provide further information to help with the activities. Observation/Demonstration (To be completed for each numbered point as stated on the checklist) An observation should be completed for each of the students by the instructor. If the tasks aren’t everyday actions, a simulated environment is acceptable or a demonstration can be set up. An observation checklist can be found at the end of this document. Major Activity (Entire completion is required) A Major Activity is a summative assessment and can be found in the Learner Workbook, after all of the activities are completed. This is an extended piece of summative assessment which should take anywhere between 1-2 hours and every student should complete this work. It is a requirement for each unit to check knowledge and understanding. Skills and Knowledge Activity (Entire completion is required) A Skills and Knowledge Activity is a summative assessment and is found before the Major Activity in the Learner Workbook. This should take between 1-2 hours and every student should complete this work. It is a requirement for each unit to check knowledge and understanding of the foundation skills and knowledge evidence. Third Party (To be completed for each numbered point as stated on the checklist) A Third Party checklist is very similar to an Observation Checklist in its format, but it can be completed by someone who works with the learner and has witnessed them completing tasks which coincide with the elements of the unit. The checklist can be found at the end of this document. Case Study (Entire completion is required) Not all units will have Case Studies but those that do will be clearly stated within the PowerPoint and the Learner Workbook. It will appear as any other activity but it will be named ‘Case Study’ and will provide an example of a possible real life situation for the learner to read, interpret and then answer questions on. Learner Guide (To be used as an informational guide) The Learner Guide links with the Learner Workbook as it provides the information given during sessions and more. It can help students to further their knowledge and to also complete the activities. Evidence Document (Not a necessity for completion of unit but can be used as an aid or to collect further evidence) The Evidence Document lists all of the Elements and Performance Criteria with an area for written reports etc, to add evidence to the student’s portfolio. It can be used for any of the performance criteria, especially those which may not have been covered by any other assessment tool. The student can circle a number of the criteria that they may feel they need further evidence of or it can be used as a guide for completing further Observations and Third Party reports. Observation/Demonstration Throughout this unit, the learner will be expected to show their competency of the elements through observations or demonstrations. The observations and demonstrations will be completed as well as the formative and summative assessments found in the Learner Workbook. An explanation of demonstrations and observations: Demonstration is off-the-job A demonstration will require: · Performing a skill or task that is asked of you · Undertaking a simulation exercise Observation is on-the-job The observation will usually require: · Performing a work based skill or task · Interaction with colleagues and/or customers The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Each task must be observed. You will need to ensure you provide the learner with the correct equipment and/or materials to complete the task. You will also need to inform the learner of the time they have to complete the task; this will once again vary, depending on the task. Learner should be able to demonstrate they can: · Implement continuous improvement systems and processes · Monitor and review performance · Provide opportunities for further improvement Learners should also demonstrate the following skills: · Reading · Writing · Oral Communication · Navigate the world of work · Interact the work of others Observation/Demonstration Checklist Candidate’s Name Assessor or Observer’s Name Unit of Competence (Code and Title) Date of Assessment Location Demonstration Tasks Materials and Equipment Tasks to be observed, demonstrated or simulated if appropriate Yes No Comment 1. Implement Continuous Improvement Systems and Processes: Did the learner demonstrate they could implement systems to ensure that individuals and teams are actively encouraged and supported to participate in the decision making processes, assume responsibility and exercise initiative? 1. Implement Continuous Improvement Systems and Processes: Did the learner demonstrate they could communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback? 1. Implement Continuous Improvement Systems and Processes: Did the learner demonstrate they could ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement process? 1. Monitor and review performance: Did the learner demonstrate they could use organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved? 1. Monitor and review performance: Did the learner demonstrate they could improve customer service through continuous improvement techniques and processes? 1. Monitor and review performance: Did the learner demonstrate they could formulate and communicate recommendations for adjustments to those who have a role in their development and implementation? 1. Provide opportunities for further improvement: Did the learner demonstrate they could implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan? 1. Provide opportunities for further improvement: Did the learner demonstrate they could document work performance to aid the identification of further opportunities for improvement? 1. Provide opportunities for further improvement: Did the learner demonstrate they could manage records, reports and recommendations for improvement within the organisation’s systems and processes? The candidate’s performance was: Not Satisfactory Satisfactory Further Comments: Candidate’s Signature Assessor/Observer’s Signature BSBMGT403 Implement Continuous Improvement Learner Workbook Table of Contents Table of Contents2 Candidate Details3 Assessment – BSBMGT403: Implement continuous improvement3 Competency Record to be completed by Assessor4 Activities6 Activity 1A6 Activity 1B7 Activity 1C8 Activity 2A9 Activity 2B10 Activity 2C11 Activity 2D12 Questionnaire / Survey13 Plan of Action14 Activity 3A14 Activity 3B16 Activity 3C17 Skills and Knowledge Activity18 MajorActivity19 Candidate Details Assessment – BSBMGT403:Implement continuous improvement Please complete the following activities and hand in to your trainer for marking. This forms part of your assessment for BSBMGT403:Implement continuous improvement. Name: _____________________________________________________________ Address:_____________________________________________________________ _____________________________________________________________ Email:_____________________________________________________________ Employer:_____________________________________________________________ Declaration I declare that no part of