Page 1 Kaplan Business School Assessment Outline Assessment 2 Information Subject Code: HRM302 Subject Name: Managing Change Assessment Title: Case Study Report Assessment Type: Written Report Word Count: 1200 Words (+/- 10%) Weighting: 40 % Total Marks: 40 Submission: via Turnitin Due Date: Week 10 Monday 3:55 pm, AEST Your Task The objective is to provide a written report which analyses a conflict situation and recommend intervention strategies. We have looked at number of diagnostic tools to help with our analysis, so here you are to apply at least one diagnostic tool to assess the conflict and identify potential intervention strategies. Assessment Description Sometimes in situations where change is needed in an organisation, conflict can occur, and this is the case with the case study we have been applying to the theory each week. As a result, there is now additional information available for you to help assess the conflict and potential interventions you could apply. You will take on the role of the ‘Change Agent’ to complete the report. You think everything is flowing smoothly and at a recent management meeting you discover that some of the staff are not happy with the change process and feel they have lost their social identity within the organisation, as a result there is a lack of synergy between the different work groups. There is an argument that the relationship with the leadership team is confusing, as employees feel they’re not sure of who they work for, there is a lack of clarity around expectations and they are not sure on who can be trusted. There has been a perception the leadership team is not open with communication and as a result employee are feeling a mixture of the following: • A loss of control within their own roles and the unit they work for. • Confusion in relation to overall organisational culture, values and ideologies. • There is lack of clarity in the objectives as to why the change is happening. • Lack of understanding as to the benefits the change may present. • How resources are being divided and applied, some groups feel they now have a lack of or limited access to different resources. • Integration between units is struggling due to lack of procedural and management processes. • A feeling of complete exhaustion, as there have been so many changes so quickly. As the ‘Change Agent’ you need to evaluate the situation and recommend some intervention strategies. Page 2 Kaplan Business School Assessment Outline Learning Outcomes: LO1: Explain the relevance of a range of change management approaches and models to a variety of situations where appropriate LO2: Identify and apply a range of skills relevant to the change management process LO3: Articulate and demonstrate understanding of the management competencies needed in this area LO4: Use diagnostic tools and models to explore underlying organisational and behavioural issues that may affect the change process LO5: Display a clear understanding of the role of ‘change agents’ and its applicability in organisational settings Assessment Instructions The assessment is to be presented in a Report Format using headings and requires the following sections: • Cover page • Table of contents • Introduction (100 words) – Outlines the aim and structure of the report • Give an overview of the diagnostic concepts defined/explained (300 words) – this could include ONE of the concepts such as the Seven-Lever Model, identifying and applying the Objective and Integration Framework, the Integration Desired Model or Cultural Profiling (you will draw on content from Weeks 4, 5, 7 & 8). • Analysis of how the model applies to support choice of intervention strategies- (400 words) Apply the diagnostic concept you have discussed to help explain how it supports your analysis of the conflict situation and how it can apply to the intervention strategies • Recommended intervention strategies - (300 words) based on your research explain TWO key interventions that might work and why (these could be based on people management or organisational response to change). • Conclusion and outcomes (100 words) – a summary of the key theory discussed and outcomes you are hoping to achieve. • Reference List Please refer to the marking criteria to assist as a guideline to help you complete the tasks. All Turnitin Submissions must be in WORD format. Files submitted in PDF’s will not be accepted. KBS presentation guidelines: Arial, size 11 font, 1.5 spacing Reference guide: You will need to use a minimum of 3 references. Your key references could be the weekly chapter reading, journal articles and textbooks. Referencing should be in the Harvard style – please refer to Kaplan’s ‘Harvard Referencing Guide’. Page 3 Kaplan Business School Assessment Outline Important Study Information Academic Integrity Policy KBS values academic integrity. All students must understand the meaning and consequences of cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy. What is academic integrity and misconduct? What are the penalties for academic misconduct? What are the late penalties? How can I appeal my grade? Click here for answers to these questions: http://www.kbs.edu.au/current-students/student-policies/. Word Limits for Written Assessments Submissions that exceed the word limit by more than 10% will cease to be marked from the point at which that limit is exceeded. Study Assistance Students may seek study assistance from their local Academic Learning Advisor or refer to the resources on the MyKBS Academic Success Centre page. Click here for this information. Page 4 Kaplan Business School Assessment Outline Assessment Marking Guide Criteria HD (High Distinction) 85%-100% DN (Distinction) 75%-84% CR (Credit) 74%-65% P (Pass) 50%-64% NN (Fail) 0%-49% Diagnostic concept explained (10 Marks) Diagnostic concept is explained with clarity, in the students own well written words with excellent references to support the discussion. Diagnostic concept is explained showing a good level of understanding and referencing is good and supports the discussion. Diagnostic concept is explained showing some level of understanding, referencing is consistent supporting some of the discussion. Diagnostic concept is only briefly described with limited referencing. Diagnostic concept is either missing or incorrectly used with references absent or limited. Analysis of how the concept can be applied to the situation (10 Marks) Clearly and succinctly applies the concept to clearly and concisely analyse the conflict and support choice of intervention strategy. Clearly applies the concept to analyse the conflict and support choice of intervention strategy. A limited application of the concept to showing some understanding of the conflict and choice of intervention strategy A description of the concept, conflict and intervention strategy. Describes some elements of the conflict but with limited connection to the concept and interventions strategies, showing limited understanding. Recommended intervention strategies (10 Marks) Clearly and succinctly Identifies TWO intervention strategies with an analysis supporting why they might work. Clearly Identifies TWO intervention strategies with some analysis supporting why they might work. A limited discussion of TWO intervention strategies with a discussion showing how they might work. A description of intervention strategy/s and brief discussion of how they might work Describes some elements of intervention strategies but with limited understanding of how they might work. Overall academic structure (5 Marks) The introduction clearly states the aims and structure; conclusion is a solid summary. Solid attempts are obvious in terms of the introduction, conclusion. The introduction and conclusion are very good but could be more comprehensive The introduction and conclusion are minimal but sufficient. The introduction and/or conclusion are missing. Academic writing, presentation and referencing (5 Marks) Excellent structure, paragraph and sentence construction. Referencing was of exceptionally high standard. Very good structure, paragraph and sentence construction. Referencing is very good but there is scope for some improvement Good structure, paragraph and sentence construction. Referencing was good but could have been more comprehensive. Reasonable structure, paragraph and sentence construction. Referencing was limited but improvement is needed. Poor or inadequate structure, paragraph and sentence construction Referencing is missing.