P a g e | 1 BSBMGT516 Facilitate continuous improvement Learner Guide P a g e | 2 Table of Contents 1. Lead continuous improvement systems and processes ........................................

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P a g e | 1 BSBMGT516 Facilitate continuous improvement Learner Guide P a g e | 2 Table of Contents 1. Lead continuous improvement systems and processes ........................................................ 3 1.1 Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate .................................................................................................................... 4 1.2 Establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders .................................................................................................. 8 1.3 Ensure that change and improvement processes meet sustainability requirements ...... 11 1.4 Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes ......................................................................................................................................... 13 1.5 Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems ................................................................... 15 2. Monitor and adjust performance strategies....................................................................... 17 2.1 Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved18 2.2 Adjust and communicate strategies to stakeholders according to organisational procedures ...................................................................................................................................... 21 3. Manage opportunities for further improvement ................................................................ 23 3.1 Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts .................................................................................................... 24 3.2 Ensure processes include recording of work team performance to assist in identifying further opportunities for improvement ......................................................................................... 25 3.3 Consider areas identified for further improvement when undertaking future planning . 25 References....................................................................................................................................... 27 P a g e | 3 1. Lead continuous improvement systems and processes 1.1. Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate 1.2. Establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders 1.3. Ensure that change and improvement processes meet sustainability requirements 1.4. Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes 1.5. Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems P a g e | 4 1.1 Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate By the end of this chapter, the learner should be able to: Take a variety of measures to encourage participation, acceptance of responsibility and initiative within the organisation. Participating in decision-making processes If staff members are encouraged to participate in decision-making processes, then they will be more likely to take ownership and accept accountability. It is important for the staff members to feel that they have your full support and that their jobs won’t be at risk if wrong decisions are taken. There should be opportunities to make decisions about aspects of work that they are directly related with. An example might involve a staff member who is involved in the manufacturing of business products. They may have the opportunity to make decisions about ways of modifying the process for improved speed and efficiency. The team members will stand the best chance of making good decisions if they have excellent knowledge of the issues being addressed. The benefits of involving employees in decision-making processes include: Employees feeling that their contributions are valued Increased sense of morale and involvement Increased commitment to the organisation Improved motivation and attitude towards risk taking. A good model to use with staff is noted below: Accountability Above the line behaviour Responsibility Ownership Below the line behaviour Excuses Denial Blaming others You may encourage staff to operate ‘above the line’ by ensuring that they accept accountability for their actions, assume responsibility for organisational decision-making processes, and take ownership of their job roles and the consequences of the decisions they make. P a g e | 5 Behaviour that is ‘below the line’ usually stems from a lack of security or lack of self-esteem. A good manager should empower staff to take responsibility for their actions and decisions, expecting them to operate from ‘above the line’ at all times. Assuming responsibility It is likely that there will be some team members within your organisation who aren’t keen on assuming responsibility. This might be because they are afraid of what might happen if they fail or they believe that set tasks are beyond their skill and knowledge levels. However, there are numerous benefits which may be