one aspect of ethical business management entails customer responsiveness. Discuss where, within an organization, does customer-responsive culture originate? Also discuss how you would go about...

one aspect of ethical business management entails customer responsiveness. Discuss where, within an organization, does customer-responsive culture originate? Also discuss how you would go about creating a customer-responsive culture in an organization that has been non-responsive to customers for a long time. How would you ensure this customer-responsive culture continues and does not die down?