On entering a toddler's room, the nurse finds the mother sitting about 8 feet (240 cm) from the child and watching television while the toddler is screaming. Which of the following is the most...

On entering a toddler's room, the nurse finds the mother sitting about 8 feet (240 cm) from the child and watching television while the toddler is screaming. Which of the following is the most appropriate response by the nurse?

1. “What happened between you and your child?”

2. “Why is your child screaming?”

3. “Did something cause your child to be upset?”

4. “Have you tried to calm down your child?”