On a sales call on one of your company’s best customers, the purchasing agent smilingly tells your salesperson: “I had a special arrangement with the salesperson who used to call on me from your...

On a sales call on one of your company’s best customers, the purchasing agent smilingly tells your salesperson: “I had a special arrangement with the salesperson who used to call on me from your company. Every time I placed an order, the sales manager arranged a special gift for me. Are you going to continue that policy?”