BSBINM601 Manage knowledge and information P a g e | 1 Crown Institute of Business and Technology Pty Ltd ABN XXXXXXXXXXNational Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus:...

no limit words. need it short and simple



BSBINM601 Manage knowledge and information P a g e | 1 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888 Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Copyright Statement This workbook is copyrighted to Crown Institute of Business and Technology. All rights are reserved for Crown Institute of Business and Technology. No part of this workbook may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by any information retrieval system without written permission from Crown Institute of Business and Technology. The information contained in this workbook is drawn from sources believed to be reliable. CIBT is not responsible for any injury, loss or damage as a result of material included or omitted from this workbook. P a g e | 2 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888 Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Table of Contents Table of Contents .............................................................................................................................. 2 Unit of Competency ............................................................................................................................. 7 Performance Criteria ............................................................................................................................ 8 Foundation Skills ................................................................................................................................ 10 Assessment Requirements ................................................................................................................. 12 Housekeeping Items .............................................................................................................................. 14 Objectives .............................................................................................................................................. 14 1. Obtain information relevant to business issues ............................................................................ 15 1.1 – Review staff and customer feedback and business performance data ........................................ 16 Reviewing data ................................................................................................................................... 16 1.2 – Identify, define and analyse business problems and issues ......................................................... 19 Identifying business issues ................................................................................................................. 19 Define and analyse business issues ................................................................................................... 20 1.3 – Identify information required to reach a decision on problems/issues ....................................... 21 Information requirements ................................................................................................................. 21 1.4 – Source and gather reliable information ................