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MANAGING RISK
Table of Contents
Assessment 1    4
Assessment 2    7
Part A    7
Part B    A16
Assessment 3    16
References    18
Assessment 1
Mac Ville is a renowned beverage brand in Australia that operates through a chain of cafes that are situated in some of the prime locations of the country like CBD in Brisbane, Queensland and CBD in Sydney. The organisation is planning to buy the Hurley`s Café in Tootoomba and rebrand it. Risk assessment is an important part of the procedure as it would make sure that the transition of the Hurley`s café takes place in a smooth manner and if any risks detected can be mitigated with the help of appropriate plan. Appointed as a new manager of the Tootoomba store, I am entrusted with the responsibility of identifying the possible risks and managing them.
While travelling from Toowoomba to Brisbane, I found out that it takes a long time. Owing to these factors, the mangers might find it difficult to finish the meeting and discussions on time. The travelling route is very steep and the trucks block the road due to which navigation becomes difficult even in the day time. These situations might result into road accidents, which is matter of huge concern. Due to the long distance between Toowoomba and Brisbane, it would affect the quality of the fresh pastries and they might become stale after delivery. In accordance to the risk management standards, the distance should not be more than an hour. The income was not banked on a daily basis and was just noted down in the cash register as the bank was situated far from the store. But as per the risk management norms, the bank should not be located at a greater distance from the outlet (Hopkin, 2018). If any minor accidents occurred at the café, there was no proper system in order to provide first aid help to the employees, which also did not comply with the guidelines. The cooking system that incorporated the technology of frozen par-bake did not comply with the limits that were stated by the risk management council. As per the risk management standards, there is excessive wastage of water by the café.
Being a manger of the role I would have to attend the weekly meetings and there are chances that I might meet with any road accident owing to the bad road conditions. So I would inform the higher management to wrap up the meetings before 3 o clock take proper safety measures in order to avoid any such circumstance. In order to avoid break-ins, I would ensure that security cameras are installed in the premises and trained and qualified security guards are recruited. If the amount is not banked then there might be chances of theft and robbery and I would be accountable for the incident as I am the manager of the store.
    Stakeholder
    Internal/External
    Role in Process
    Stake in Process
    CEO
    Internal
    Leads the company.
    Influence on the reputation of the organisation
    Management
    External
    Manages the work force
    Reputation of the organisation
    Ron, Landlord
    External
    Provides property to the organisations for business purposes
    Generate income by the sale of property.
TABLE 1: TABLE OF STAKEHOLDERS
PEST Analysis
Political- As per the laws of the Government of Australia, water usage in the restaurants should be reduced.
Economic- The wages of the employees should be calculated properly.
Social- The increase in population in the region indicates that there would a huge customer base (Glendon & Clarke, 2015).
Technological- With instillation of Wi-Fi, the attention of the customers can be attracted.
The information for PEST analysis is accumulated from market surveys and government reports.
SWOT Analysis
Strengths: The store location would help to bring in more number of customers.
Weaknesses: Financial statement not recorder properly, old interiors, wastage of water and unprotected systems.
Opportunities: Footpath dining can be constructed in order to increase the customer base.
Threats: As the store is located in a prime area, other beverage brands can set up stores nearby which would lead to the decrease in the sales rate of Mac Ville.
The information for SWOT analysis is gathered through internal audits of the organisation and performance reports.
While summarizing the risks pointed out it can be stated the café would attract the attention of a wide range of customers owing to the location. So there might a risk of overcrowding. Due to the bad road conditions, accidents might occur (Chance & Brooks, 2015). Another risk is that branded supplies might not be available instantly as they were in the CBD Brisbane outlet. In accordance to the store manager, chances of break-in rise up to 50 per cent. The cash flow system was not maintained in a proper manner as the Hurley family members did not take into account all the expenses. The money is not banked due to which robberies can occur. Some of the cafe furniture was not in a good condition and it would be a risk to use them. The system used for recording the particulars of the workers as well as the financial statements was not protected by a password and there was a risk of data manipulation. The pay records were not complete and due to this the employees might not receive their due wages (McNeil, Frey & Embrechts, 2015).
    To,
The CEO,
Mac Ville.
Respected Sir,
After visiting the site and attending several meeting there were certain risks that were identified. Theft of money is a major risk as the bank is situated far away from the store. I request you to appoint a staff member only for cash depositing purpose in order to avoid robbery. This assessed risk should be prioritized. In order to avoid Manager accidents on the road, I request you to inform the management team to set the meeting schedules in such a way that they end before 3 o’clock. In order to manage the risk of break-in, security system should be update with the instillation of security cameras. In accordance to the risk management policies, the café wastes a large amount of water. Water tanks should be installed in that...