My role in workplace is F&B Attendance.PHE 2018 Assessment 5: Review paper – Calming my customers...

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My role in workplace is F&B Attendance.PHE 2018 Assessment 5: Review paper – Calming my customers Name of student:  	Marking Criteria 	SR 	Not yet SR 	· Why complaints are valuable to your organisation · Why it is important to calm and/or address the dissatisfaction of the customer 	 	 	· Identifies and outlines three common complaints by customers at your workplace · From your research, identify and explain a technique you would use to resolve complaints 	 	 	· Propose a solution to eliminate or minimise one of the three common customer complaints you have identified · The solution you provide is viable and realistic and benefits your organisation · Paper focuses on the external customer 	 	 	· Grammar, spelling, flow · Identifies & evaluates current workplace practices · Minimum of 3 different academic references  · Minimum one industry reference  · Referencing technique (in-text & Reference List) · Meets word count requirement of 500 words 	 	 Additional comments: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ SR / Rewrite

Abhinaba · Accepted Answer

CALMING THE CUSTOMER
Table of Contents
Introduction	3
Importance of complaints	3
Keeping the customer content	3
Common customer issues	4
Strategy	4
References	5
Introduction
Customers’ feedback is an important facet for the growth and improvement of hospitality business. The restaurants depend upon the customers as their sustainability will be devised in consideration of the feedbacks provided by the customers. Since the restaurants are unable to know about the expectations and demands of the consumers and the market, it will fall back in the highly competitive market and its growth rate can diminish exponentially. This research sheds light on customer care cells of Khrua Thai by Khan in the market of Australia are now working hard to improve the service of their customer care executives and infrastructures to get along with the hyper-evolving nature of the market. Becoming-oriented in accordance to the hospitality of Australia is the base of the superstructure on which Khrua Thai by Khan can move forward.
Importance of complaints 
Khrua Thai by Khan should adequately take into consideration the importance of imbibing the complaints delivered by the customers to improve their structural framework. To operate in the market of Australia amidst the huge restaurants chains like the Nu Nu Restaurant, Restaurant Orana, among a significant few. The Khrua Thai by Khan should consider accepting criticisms that will be effective in creating a customer value in the face of larger competitions. However, to achieve market orientation,

PHE 2018 Assessment 5: Review paper – Calming my customers Name of student: Marking Criteria SR Not yet SR · Why complaints are valuable to your organisation · Why it is important to calm and/or...

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