My course name is diploma of community service and my subject name is develop workplace communication strategies. My first assignment is due on this sunday. Please tell me the price of one assignment.
CHCCOM003 Develop workplace communication strategies Develop communication strategies 1.1 Identify internal and external information needs Identify information needs Remember: Ø Information often needs to be communicated to stakeholders both within inside and outside of organisations o to ensure this happens consistently, organisations develop communication strategies Ø Information needs may be internal, such as communicating business and strategic plans, or external such as improving public relations. Communication channels Communication channels may be: ØNotice boards, signs or posters Ø Internal or external emails ØNewsletters Ø Employee meetings Ø Reports Ø Traditional media, such as television, radio, newspapers or magazines ØDigital media, such as websites, social media, digital radio or podcasts. SWOT Analyse your organisation’s strengths, weakness, opportunities and threats. Helpful Harmful Internal Strengths – Ø Strong, loyal client base Ø Employees are invested in their work Weakness – Ø Poor safety record Ø Employees are stressed by long hours External Opportunities – Ø Product sector is growing in popularity Ø Several innovative products in the works Threats – Ø Few people in the job market have the required skills to work here Ø We don’t market the features of new products well Develop communication strategies 1.2 Identify competing or conflicting interests Conflicting interests A conflict of interests: Ø Is when an organisation or people within it have multiple interests o this could encourage people to act unethically or illegally ØMay include: o investments or ownership of other companies omultiple contracts o taking undisclosed commissions. Develop communication strategies 1.3 Develop a range of communication strategies to meet organisation needs and goals Communication strategies A communication strategy: Ø Is a broad overview of how, when and why you will communicate ØNeeds to be ‘SMART’: o specific – detailed and easy to measure omeasurable – progress can be tracked o attractive – positive for the client o realistic – your goal should be attainable o time-framed – linked to explicit time measures. Communication barriers Communication barriers may include: Ø Language barriers Ø Lack of access to media Ø Lack of budget or time ØGeographically diverse workplaces ØOrganisational requirements. Develop communication strategies 1.4 Develop a communication plan Develop a communication plan You must always communicate your plan to key stakeholders, including: ØOwners Ø Employees Ø Customers Ø Suppliers Ø Creditors Ø The surrounding community. Communication hierarchy Information may flow: ØDownwards (e.g. CEO to manager) ØUpwards (employee to team leader) ØHorizontally (peer to peer). Budgeting Establish communication protocols 2.1 Identify processes for adapting communication strategies to suit a range of contexts PEST factors A ‘PEST analysis’ means examining the various influences on your organisation, including: Ø Political (e.g. tax rises and domestic policies) Ø Economic (e.g. growth of markets, consumer demand) Ø Social (e.g. customers becoming younger) Ø Technological (e.g. outdated company equipment). Crisis communication plans A crisis communication plan: ØWill help you to deal with threats to the reputation of the organisation Ø Should include a message to be delivered to the media. Preparing information and resources Information and resources may include: Ø Statements or press releases Ø Information packs ØMarketing materials ØWebsite and social media Ø Policies (for example, employee use of the internet.) Establish communication protocols 2.2 Develop processes and protocols in line with communication strategies Developing processes and protocols Legal and ethical considerations may include: ØPrivacy ØDiscrimination ØMandatory reporting ØInformed consent ØDuty of care. Establish communication protocols 2.3 Prepare information and resources to support the implementation of communication protocols Preparing information and resources Information and resources may include: Ø Statements or press releases Ø Information packs ØMarketing materials ØWebsite Ø Policies. Marketing materials Marketing materials may include: Ø Brochures Ø Flyers or leaflets Ø Physical or digital adverts ØAdvertising emails (known as e-shots) Ø Promotional products and gifts. Promote the use of communication strategies 3.1 Present information to staff regarding communication strategies, protocols and organisation standards Presenting information Information could be presented through: Ø Training sessions or workshops Ø Email or memos Ø Staff meetings Ø Verbal interactions Ø Policy documents. Social media policy Employees shouldn’t post: ØAnything that will bring disrepute on themselves or the company Ø Complaining or abusive posts about the company or other employees Ø Confidential information about business practices ØAnything that infringes on the company’s copyright. Promote the use of communication strategies 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff Model effective communication To communicate effectively: ØUse relevant language, tone and conciseness Ø Ensure written communication is easy to understand and interpret ØUse correct spelling and grammar. Providing mentoring General principles of mentoring are: Ø The client should have control over their own learning Ø They should take an active part in the learning by practicing, discussing and modelling Ø Feedback should be provided wherever necessary. Promote the use of communication strategies 3.3 Maintain work- related networks and relationships to meet organisation objectives Maintain networks and relationships You will need to develop relationships with: Ø Colleagues within the organisation Ø Employees in suppliers and creditors ØMedia organisations Ø The local community. Review communication practices 4.1 Obtain feedback from others to assess communication outcomes Obtaining feedback Remember: Ø Feedback from your colleagues, clients and supervisors regarding communication can help you to develop professionally and improve the outcomes Ø It also builds self-awareness of your own methods and techniques, as well as how people perceive them Ø You should obtain information about outcomes, results of targets and other relevant information. Review communication practices 4.2 Record lessons learnt and identify opportunities for continuous improvement Recording lessons You should: Ø Conduct your own evaluation to identify lessons or opportunities for improvement Ø Evaluate where things went wrong and how they could be improved next time Ø Record your immediate reflections and repeat this process a week later when you have had time to calmly analyse it again. Continuous improvements Processes should be assessed for their: Ø Effectiveness. Did the process have the desired outcomes? Ø Efficiency. Was it cost effective with minimal waste and good ROI? Ø Flexibility. Could it be changed to suit different needs if required? Summative Assessments Summative assessments consist of: Ø Skills Activity Ø Knowledge Activity Ø Performance Activity. Your assessor will provide you with further guidance on how and where to complete these assessments. Summary and Feedback ØDid we meet our objectives? ØHow did you find this session? ØAny questions? Microsoft Word - CHCCOM003 Learner Guide V1.0.docx Learner Guide CHCCOM003 Develop Workplace Communication Strategies Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F Learner Guide – CHCCOM003 Develop Workplace Communication Strategies Page 2 Table of Contents Unit of Competency ............................................................................................................................. 4 Application ........................................................................................................................................... 4 Performance Criteria ........................................................................................................................... 5 Foundation Skills .................................................................................................................................. 6 Assessment Requirements ................................................................................................................... 7 1. Develop communication strategies .................................................................................................. 9 1.1 – Identify internal and external information needs ......................................................................... 10 Information needs ............................................................................................................................. 10 1.2 – Identify competing or conflicting interests ................................................................................... 15 Competing or conflicting interests ..................................................................................................... 15 1.3 – Develop a range of communication strategies to meet organisation needs and goals ................ 17 Communication strategies ..............