MULTIPLE CHOICE
1.Marriott International’s __________culture focuses on executing
fundamental ideals of service to associates, customers, and the community.
a.service is func.spirit to serve
b.service is excitingd.the spirit of the guest
2.__________believes that the difference between success and failure in a
corporation very often can be traced to the talents of its people.
a.Thomas Watsonc.Thomas Kinkaid
b.John Watsond.John Kinkaid
3.The market value of companies that use HRM best practices, including selective
recruiting, training, and employment security, is more than ______ percent higher than
that of firms that do not.
a.25c.40
b.35d.50
4.The norms, values, and assumptions of organizational members are called the
organizational _________.
a.strategyc.culture
b.normalizationd.approach
5.“The way we see and do things around here” is often a casual way to define
organizational _________.
a.strategyc.culture
b.normalizationd.approach
6.Business strategies can be reinforced or undermined by their fit with the firm’s
a.strategyc.culture
b.valuesd.approach
7.What are the four broad types of organizational culture?
a.Entrepreneurial, bureaucratic, consensual, competitive
b.Administrative, bureaucratic, consensual, competitive
c.Administrative, bureaucratic, consensual, directorial
d.Entrepreneurial, bureaucratic, consensual, directorial
8.Which type of culture emphasizes creativity, innovation, and risk taking?
a.Entrepreneurialc.Consensual
b.Bureaucraticd.Competitive
9.Which type of culture emphasizes formal structures and the correct implementation of
organizational procedures, norms, and rules?
a.Entrepreneurialc.Consensual
b.Bureaucraticd.Competitive
10.Which type of culture emphasizes loyalty and tradition, and encourages employees to
stay with the organization for a long time?
a.Entrepreneurialc.Consensual
b.Bureaucraticd.Competitive