MULTIPLE CHOICE
1.A good ____ system reinforces an organization’s strategic business plan by focusing attention on employees’ progress toward meeting their portion of the plan.
a.human resource planning
b.human resource management
c.performance appraisal
d.performance evaluation
2.A rating form that includes all the pertinent criteria for evaluating performance and excludes criteria that are irrelevant to job performance is said to be:
a.valid.
b.reliable.
c.relevant.
d.consistent.
3.When does criterion contamination occur?
a.When all pertinent criteria for evaluating performance are included in the rating form.
b.When irrelevant criteria for evaluating performance are included in the rating form.
c.When irrelevant criteria for evaluating performance are excluded from the rating form.
d.When relevant criteria for evaluating performance are excluded from the rating form.
4.____ indicate the level of performance an employee is expected to achieve.
a.Performance standards
b.Performance criteria
c.Performance appraisal scores
d.Performance evaluation scores
5.All but which of the following is a problem plaguing existing appraisal systems?
a.Use of only one rater
b.Managers rewarding performance, not seniority and loyalty
c.Failure to base appraisal instrument on job analysis
d.Poor feedback skills of appraisers
6.____ refers to the degree to which the rating form includes information that indicates the level or merit of a person’s job performance.
a.Relatedness
b.Relevance
c.Reinforcement
d.Reliability
7.____ is referred to as the omission of pertinent criteria from a rating form.
a.Job redundancy
b.Relevance
c.Criterion contamination
d.Criterion deficiency
8.____ refers to a situation where irrelevant criteria are included on a rating form.
a.Criterion contamination
b.Criteria deficiency
c.Relevance
d.Job Redundancy
9.Which of the following performance standards would provide an employee with the clearest idea of what the company expects of them?
a.Work quickly
b.Process eight customer orders per hour
c.Get along with your colleagues
d.Be happy—don’t worry
10.Inaccurate performance ratings are often attributable to all but which of the following?
a.Use of only one rater.
b.No rater training.
c.Employees are given opportunity to review their ratings.
d.No rater instructions on how to complete the rating forms.