MULTIPLE CHOICE
1.__________ are discretionary behaviors that benefit the organization but are not formally rewarded or required.
a.Organizational citizenship behaviorsc.Employee engagement behaviors
b.Job dutiesd.Job satisfaction behaviors
2.__________ is related to higher absenteeism and turnover, as well as to other withdrawal behaviors including lateness, drug abuse, and grievances.
a.Organizational citizenship behaviorc.Employee engagement
b.Job dissatisfactiond.Job satisfaction
3.Because it can mitigate negative financial and productivity impact, improving employees’ __________ can be a very good investment.
a.organizational citizenship behaviorsc.engagement
b.job dissatisfactiond.job satisfaction
4.__________ occurs when employees are committed to, involved with, enthusiastic, and passionate about their work.
a.Organizational citizenship behaviorc.Employee engagement
b.Job dissatisfactiond.Job satisfaction
5.__________ goes beyond satisfaction to include enthusiasm, passion, and commitment.
a.Organizational citizenship behaviorc.Employee engagement
b.Job dissatisfactiond.Job satisfaction
6.High __________ is related to superior business performance.
a.organizational citizenship behaviorc.employee engagement
b.job dissatisfactiond.job satisfaction
7.Competitive base pay is a top driver of __________.
a.attractionc.engagement
b.retentiond.commitment
8.Career advancement opportunities are a top driver of __________.
a.attractionc.engagement
b.retentiond.commitment
9.When senior management is sincerely interested in employee well-being this drives __________.
a.attractionc.engagement
b.retentiond.commitment
10.Competitive healthcare benefits are a top driver of __________.
a.attractionc.engagement
b.retentiond.commitment