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MSS50118 Diploma of Sustainable Operations Student Assessment Guide: BSBMGT516 Facilitate continuous improvement Student Assessment Guide: BSBMGT516 Facilitate continuous improvement Copyright 2021 Australian College of Business Intelligence All rights reserved Version: 21.0 Date Modified: July 2021 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence. Disclaimer: The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so. Contents 1. Assessment Information4 A. Purpose of assessment4 B. What you are required to do4 C. Competencies being assessed4 D. Important resources for completing this assessment5 E. A note on plagiarism and referencing6 F. A note on questions with role plays6 G. Instructions for completing this assessment6 2. Assessment Coversheet8 3. Assessment Questions9 A. Task A - Demonstrate continuous improvement knowledge9 B. Task B - Establish continuous improvement systems and processes11 C. Task C - Prepare a summary report17 D. Task D - Create strategies and procedures18 4. Student Self Checklist23 1. Assessment Information A. Purpose of assessment This assessment will develop your skills and knowledge required to lead and manage continuous improvement systems and processes. B. What you are required to do For this assessment, you are required to complete 4 tasks: · Task A – Demonstrate continuous improvement knowledge · Task B – Establish continuous improvement systems and processes · Task C – Prepare a summary report · Task D – Create strategies and procedures All tasks of this assessment require you to use the provided case study information relating to the fictional company Greendale. C. Competencies being assessed Elements To achieve competency in this unit you must demonstrate your ability to: 1. Establish systems and processes 2. Monitor and adjust performance strategies 3. Manage opportunities for further improvement Performance Evidence You must provide evidence of the ability to: · Lead and manage continuous improvement systems and processes for at least one organisation or work area In the course of the above, you must: · Address organisational sustainability requirements · Incorporate mentoring, coaching and other support to enable individuals to participate in continuous improvement processes · Capture progress, insights and experiences using established knowledge management systems · Encourage participation in decision making processes and ideas for continuous improvement Knowledge Evidence You must demonstrate knowledge of: · Systems and processes facilitating continuous improvement · Common decision-making processes · Organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems · Business systems and requirements, including: · Knowledge management · Quality · Sustainability · Performance management For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBMGT516 D. Important resources for completing this assessment To complete this assessment, please refer to the following resources provided on Moodle: · BSBMGT516 Facilitate continuous improvement learner guide · BSBMGT516 Observation checklist · BSBMGT516 Marking Guide · BSBMGT516 Case study folder · Additional student assessment information E. A note on plagiarism and referencing Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you are quoting a source, make sure to acknowledge this by including “quotation marks” around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at the end of your assessment. All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never copy another person’s work. F. A note on questions with role plays The following questions involve role plays: · Task B, Question B5 · Task D, Question D5 For these questions, as outlined below, you will be assessed on your ability to role play being a continuous improvement consultant. These questions require you to manage meetings and take notes on what is discussed. Your Trainer & Assessor will also observe your meeting for Task B, Question B5. Please note: You will also need to attend separate meetings organised by other students whereby you role play being other people. This allows other students in your unit to also role play being the continuous improvement consultant. You do not need to take notes at meetings during which you are not role playing being the continuous improvement consultant. G. Instructions for completing this assessment Answer the questions below using the spaces provided: · Answer all parts of each question · Use your own words and give examples wherever possible · The quality of your answer is more important than how long it is · Enter your answers in this document You may use various sources of information to inform your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources. Submission via Moodle Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on Moodle. NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded. 2. Assessment Coversheet Candidate Name: Student ID: Contact Number: Email: Trainer / Assessor Name: Qualification: MSS50118 Diploma of Sustainable Operations Units of Competency: BSBMGT516 Facilitate continuous improvement Assessment Tasks: ☐ A. Demonstrate continuous improvement knowledge ☐ B. Establish continuous improvement systems and processes ☐ C. Prepare a summary report ☐ D. Create strategies and procedures Due Date: Date Submitted: Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick): ☐ Assessment information ☐ Submitting assessments ☐ Plagiarism and referencing I declare this assessment is my own work and where the work is of others, I have fully referenced that material. Name (please print): Candidate signature: Date: 3. Assessment Questions A. Task A - Demonstrate continuous improvement knowledge A1. Explain how the following systems and procedures can support effective continuous improvement: a) Meetings b) Internal Audits Answer in 40-80 words. Write your answer here A2. Explain how continuous improvement systems and processes relate to the following business systems: a) Knowledge management b) Quality management c) Performance management d) Sustainability Answer in 80-160 words. Write your answer here B. Task B - Establish continuous improvement systems and processes Task B instructions You are a continuous improvement consultant. Grow Management has contracted you to analyse the business in order to propose an overall approach to continuous process improvement, including a general methodology such as Lean or Six Sigma. The approach will be used across the business, including application to areas such as: · Sustainability across the organisation, including a review of the sustainability policy and its effective implementation · Proposed increases in revenue as part of the strategic business plan · Operational costs as part of the sustainability initiative · Customer service satisfaction across product areas such as existing training, workshops new tech used to give webinars and the new creation of the eBooks. You will need to consider the appropriateness and applicability of different continuous improvement methodologies in order to find the best fit for Grow Management. In your overall approach, you will need to develop several supporting strategies and procedures. You intend to trial your proposed quality systems and processes at the Grow Management flagship store. You will need to gather feedback from the management team on your proposed continuous improvement approach. In accordance with organisational practice, you will need to prepare a summary report incorporating feedback and suggestions for amendments and refinements. You are to plan and deliver a 10-minute presentation to a peer group of managers on proposed continuous improvement (CI) systems and processes. Ensure you read the “Case Study Information” document provided on Moodle before completing the questions below. B1. Review Grow Management’s documentation, including the Grow Management Strategic Business Plan and Grow Management Operational Plan. Then describe: a) What the organisation does, including what is mission is b) How it does it, including its core values c) What its goals and objectives are d) Who its stakeholders and customers are e) Its current systems and processes that facilitate continuous improvement f) Its improvement needs and opportunities for improvement Answer in 100-250 words. Make sure consider the organisation’s Continuous Improvement Processes, Internal Communication Policies and Staff Code of Conduct. Write your answer here B2. Review continuous improvement methodologies and tools and identify strategies for improving quality and performance in targeted areas. You will need to select and prepare for discussion in your presentation: a) A continuous improvement methodology, such as TQM, Lean and Six Sigma to apply to the organisation b) Problem/opportunity identification and decision-making tools, such as value stream mapping, root cause analysis and brainstorming. c) Strategies for including and encouraging participation by the right individuals and teams d) Strategies for building ownership and a work culture that is conducive to improving quality, reducing waste and high performance. Answer in 100-250 words. Write your answer here B3. Analyse the impact of your proposed introduction of continuous improvement measures on the organisation as an integrated whole. In particular consider, for discussion in your presentation, the impact on: a) Communications to various stakeholders – make sure you consider how they will respond to key areas of change b) Knowledge management and information flow – make sure you consider information technology relevant to policy document storage and sharing. Also consider the review, monitoring of reviews and effective measurement of change. c) Sustainability and sustainability objectives – make sure you consider how your approach will ensure these are achieved d) Performance management – this includes setting goals and KPIs, monitoring, training, coaching, rewards, and recognition. Make sure you consider how these will be implemented, managed, reviewed for effectiveness and who will do it e) Legislative compliance – make sure you consider how continuous Improvement changes affect the company’s legislative compliance requirements (as per Clause 8.1 of its Staff Code of Conduct). Explain how this will be managed through the new continuous improvement method, or explain why not. Answer in 100-250 words. Write your answer here B4. Create a PowerPoint presentation of 6-10 slides that summarises the information from questions B1-B4. Save your