this is 2nd assessment
Microsoft Word - Learner_BSBSUS201 Participate in EnvirSustainable WPractices ASSESSMENT1-SITXHRM001 Coach Others in Job Skills Learner ID Learner Name Leaner Contact Detail (email) Unit Code and Name SITXHRM001 Coach Others in Job Skills Assessment Title Report: Impact of Coaching in the Hospitality Industry Trainer Ivan Torres Assessor Soosanna Lee Note: Plagiarism/Cheating is a serious offence. If a learner is found plagiarising/cheating, it may result in a penalty of suspension/cancellation of learner’s enrolment. In submitting their work, learners must be aware of college’s Plagiarism and Academic Misconduct Policy available in student handbook, college’s website and administration. Declaration of Originality By submitting this assignment for assessment, I acknowledge and agree that: · This assessment task/work is submitted in accordance with the college’s Plagiarism and Academic Misconduct Policy. I also understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty of committing such offence · No part of this assessment task/work has been copied from any other source without acknowledgement of the source · No part of this assessment task/work has been written by any other person, except to the extent of team and/or group work as defined in the unit/assessment task · A copy of the original assessment task/work is retained by me and that I may be required to submit the original assignment to the trainer/assessor upon request · The trainer/assessor may, for the purpose of assessing this assessment task/work: · Provide a copy of this assignment to another member of the faculty for review and feedback; and/or · Submit a copy of this assignment to a plagiarism checking service. I acknowledge that a plagiarism checking service provider may then retain a copy of this assessment task/work on its database for the purpose of future plagiarism checking. Late submission: Late submission without a prior approval of the trainer/assessor will not be accepted and may delay the assessment outcome. You may also need to resubmit work as per college’s Reassessment Policy. Practical Class: 100% attendance is required for practical classes. If leaner absent for practical class, will be required to re-sit the class and fees will apply without medical certificate by GP. Re-sit schedule will be arranged during the term break. Learner’s Signature: Date of completion: **By signing here, I declare that this assessment is my own work and read and understand the information provided above. Assessment Task: Report Due Date: Refer to Moodle Outcomes Assessed: Performance Criteria: 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 2.5, 3.3 Performance Evidence, Range of Condition, Foundation Skills Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: Coaching can be defined as “a development process whereby an individual meets the assigned coach on a regular basis to clarify goals, deal with potential stumbling blocks, and improve their performance” (asana, 2018). On‐the‐job training, also known as OJT, is a hands‐on method of teaching the skills, knowledge, and competencies needed for employees to perform a specific job within the workplace (Careers, 2018). On‐the‐ job training uses the existing workplace tools, machines, documents, equipment, and knowledge to teach an employee how to effectively do their job. Coaching may benefit an organisation in many ways including (but not limited to); · Solving problems · Developing and achieving long‐term goals · Improving performance · Retaining skilled employees · Developing teams and team skills · Increasing employee and staff engagement · Developing a positive culture · Helping to motivate and empower individuals to excel Accordingly, in this task, you will need to report on the impact of coaching in the hospitality industry. You may choose a sector for developing the job and industry contexts. You will need to research and gather the information to prepare this report containing a summary of your research and your own viewpoints on the topics. Your report will essentially contain; 1) Communication techniques Training 2) Objectives for coaching depend on a range of factors 3) Factors that impact the need for coaching 4) The principles of training 5) Legislative work health and safety and hygiene requirements as a supervisor 6) identify causes of performance problems or difficulties 7) Demonstrate active listening and open questioning techniques 8) Organise coaching sessions and task completion times 9) Manage your own work tasks whilst coaching others in job skills 10) Identification and rectifying of any performance problems or difficulties 11) Evaluation and feedback of colleagues performance in coaching sessions 12) Communication necessary for performance of required tasks 13) Ability to explain, advise and demonstrate effectively to colleagues Ensure that you cover all the above areas/topics. You may add more topics or information as required for your report. Ensure that you acknowledge and cite all the external sources, and do NOT just provide Bullet points only, you should describe details accordingly. Note: If you submit any incorrect answers, the answer section will be highlighted, and you will see the comments on the next incorrect answers. You must resubmit the assessment with rectified answers as requested by your trainer. · Your trainer will observe your/your team’s performance and will record outcome in Record of UNIT Outcome. · Re-assessment: If you do not achieve the required standard, you will be given the opportunity to be reassessed by our Assessor. Arrangements will be made on an individual basis. If you are deemed to be NS (Not Satisfactory), your assessor may either ask specie questions orally, and record them with you using the supplementary evidence sheet or you will be asked to resubmit your responses in full. Submission Guidelines Electronic versions of the assessment task and email/electronic submission arrangements are at further discretion of the trainer/assessor. · Completed this assessment 1 1. What communication techniques can you use in a workplace coaching context? Provide 6 examples. Leaner Guide Communication techniques: 2. How can you determine the objectives and scope of a coaching session? Leaner Guide Objectives for coaching depend on a range of factors, including: 3. What factors impact the need for coaching? Leaner Guide Factors that impact the need for coaching: 4. Describe how you would apply the key principles of training to your own workplace coaching context Leaner Guide The principles of training 5. As a supervisor, What are your health and safety responsibilities in the workplace? Provide your own answers Refer to https://www.safeworkaustralia.gov.au/system/files/documents/1702/workplacehealthandsafetytraining_1996_archivepdf.pdf 6. Describe how you can identify causes of performance problems or difficulties Provide 5 examples. Leaner Guide Evaluate learners’ qualities and personality: 7. Demonstrate active listening and open questioning techniques Provide 5 examples each. Leaner Guide Active listening: Open questioning techniques: 8. Organise coaching sessions and task completion times Leaner Guide When and where can coaching sessions be organised? 9. Describe how to manage your own work tasks whilst coaching others in job skills Provide 5 examples. Provide your own answers 10. Answer the activity in as much detail as possible, considering your organisational requirements. Explain Identification and rectifying of any performance problems or difficulties Leaner Guide Identification and rectifying of any performance problems or difficulties Identification: 11. Rectifying: 12. Answer the activity in as much detail as possible, considering your organisational requirements. Outline the process of evaluation and feedback of colleagues performance in coaching sessions Leaner Guide 13. Answer the activity in as much detail as possible, considering your organisational requirements. Communication necessary for performance of required tasks Leaner Guide Communication necessary for performance of required tasks 14. Answer the activity in as much detail as possible, considering your organisational requirements. Ability to explain, advise and demonstrate effectively to colleagues Leaner Guide Ability to explain, advice and demonstrate effectively to colleagues Establishing basics: Check understanding by: When demonstrating: During practice: Assessment 1 Criteria The following assessment criteria will be used for marking this assessment task. Ensure that you have addressed all of the criteria in your work. 1. Report was structured, succinct and consistent in design and flow 2. Covered all the required topics 3. Explained the purpose of coaching in a workplace within an industry/sector context 4. Demonstrated knowledge of the principles of training 5. Contents demonstrate the required extent of research on the topic 6. Was able to support key concepts and arguments with literature/data/theories 7. Drew information and examples from a range of sources 8. Provided examples of workplace skills and knowledge where coaching can be helpful 9. Provided examples of coaching and the needs/problems that necessitate coaching 10. Was able to demonstrate overall understanding of the coaching process and how coaching links to or impacts performance problems or difficulties in a workplace 11. Outlined benefits for organisations and provided examples 12. Referred to the relevant legislations, and best practice guidelines for coaching 13. Maintained a positive body language and eye contact 14. Demonstrated organisation and planning skills 15. Demonstrated effective communication skills within the context of this task 16. Allowed audience questions and answered appropriately 17. Report content was well researched and prepared appropriately for the topic. 18. Ability to explain, advise and demonstrate effectively to colleagues 19. Communication necessary for performance of required tasks 20. Identification and rectifying of any performance problems or difficulties 21. Demonstrated how to manage own work tasks whilst coaching others in job skills SIT30816 Certificate III in Commercial Cookery | SITXHRM001 Coach Others in Job Skills Assessment 1 | V 1.1 | Aug 2021 Page 1 of 2 Keystone College of Business and Technology (KCBT) Provider Code: 41183 | CRICOS Provider Code: 03425F