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Need helpMicrosoft Word - DID602A_Assessment_Brief_03-final.docx DID602A_Assessment_Brief_03-Final.Docx	 Page	1	of	5	 ASSESSMENT	BRIEF	3	 Subject	Code	and	Title	 DID602A:	User	Experience	Design	 Assessment	 Usability	Test	Report	and	Annotated	Specification	 Document		 Individual/Group	 Individual	 Length	 20-25	pages	(specification	document	and	testing	report) Learning	Outcomes	 1. Demonstrate	analytical	and	creative	thinking	and	applying research	skills	appropriate	to	a	Graduate	Certificate	to solve	common	and/or	unpredictable	web	design	and	 (user)	experience	design	problems	in	a	range	of	situations	 2. Apply	a	structured	and	systematic	process	of	critical	inquiry to	source,	analyse,	evaluate	and	creatively	act	on information	in	response	to	common	and/or	unpredictable	 web	design	and	(user)	experience	design	problems		 3. Use	communication	skills	and	technologies,	along	with evidence-based,	reasoned	argument	and	exposition,	to effectively	transmit	web	design	and	(user)	experience	 design	knowledge,	skills,	ideas	and	solutions	to	others	 including	diverse	cultural	groups	 4. Demonstrate	autonomy,	judgement	and	responsibility	to provide	specialist	web	design	and	(user)	experience design	advice	and	functions	in	professional	practice	 Submission	 Due	end	of	Module	6.2	 Weighting	 40%	 Total	Marks	 100	marks	 Context:	 The	second	assessment	is	divided	into	two	submissions:	(1)	your	completed	wireframe	prototype	–	 which	will	assess	your	interaction	design	skills,	consistency	of	element	placement,	labelling,	 navigation	design,	use	of	grid	and	persona-centric	experience	creation;	(2)	the	second	submission	is	 your	usability	test	report	which	has	been	designed	to	develop	your	quantitative	measurement	skills	 to	accurately	critique	a	digital	experience	using	controlled	research	techniques.	You	will	also	submit	 an	annotated	wireframe	specification	document	where	your	final	designs	are	presented	alongside	 clear	functional	instructions	for	project	and	technical	stakeholders.	You	will	be	assessed	on	your	 communication	design	skills	and	the	accuracy	of	your	specifications.	 Criteria	 • Understanding	and	execution	of	qualitative	user	research	applicable	to	product	design	and innovation. DID602A_Assessment_Brief_03-Final.Docx	 Page	2	of	5	 • Understanding	the	importance	of	content,	meta	data	and	the	research	techniques	for identifying	how	users	organise	content. • Foundation	interaction	design	principles	and	their	applicability	to	the	Web. • Application	of	interaction	design	principles	and	techniques	to	e-Commerce	products. • Designing	and	building	wireframe	prototypes	as	an	efficient	process	for	digital	product creation. • Communicating	design	for	digital	teams Instructions:	 Usability	Test	report:	20%	 Usability	Testing.	Test	planning,	creation	of	test	scripts	based	on	identified	user	stories.	Recruitment	 log	of	participants.	Testing	and	recording	of	sessions.	Reporting	of	findings	and	recommendations	 for	improving	interface	performance	 Annotated	Specification	Document:	20%	 UX	Communication	Design	 Students	will	also	be	required	to	create	a	usability	test	plan,	test	scripts	as	well	as	recruit	participants	 for	usability	testing.	A	findings	and	recommendations	report	will	also	need	to	be	created.	 Finally,	students	will	create	an	annotated	wireframe	specification	document	that	includes	all	of	the	 refinements	made	as	a	result	of	usability	testing.	 Details:	 Must	include	the	following:	 * Usability	test	plan	with	scenarios,	recruitment	plan	and	scripts. * Usability	Testing:	Results,	Findings,	and	Recommendations	report. * A	final	annotated	wireframe	specification	document	of	all	of	the	revisions	made	to	the	wireframes post-testing.	The	spec	should	reflect	your	recommended	changes	that	resulted	from	the	round	of usability	testing. * An	accurate	and	indexed	sitemap	of	all	pages	in	the	wireframe	set. Submission	Details: Submit	your	assessment	as	2	PDFs	(max	file	size	5MB	each)	on	Blackboard. - PDF	of	usability	test	plan,	scripts	and	recruitment	strategy	and	final	report. - PDF	of	annotated	wireframe	specification	document DID602A_Assessment_Brief_03-final.docx	 Page	3	of	5	 Learning Rubrics  Assessment	 Attributes	 Fail	(Unacceptable)	 Pass	 (Functional)	 Credit	 (Proficient)	 Distinction	 (Advanced)	 High	Distinction	 (Exceptional)	 Quality	of	annotated	 wireframe	 specification	 document.	 40%	 Inadequate	wireframes,	sitemaps,	 indices	to	individual	pages	and	 annotations	provided.	 Minimum	required	 pages	(wireframes)	 have	been	annotated	 with	basic	level	of	 detail.		 Sitemap	has	been	 included	but	requires	 additional	accuracy	in	 its	indexing	and	detail.	 Spec	doc	includes	 adequate	number	of	 pages	to	provide	 specification	 instructions	to	third	 party	readers	of	the	 document.		 Sitemap	and	each	page	 are	clearly	 communicated	and	can	 be	followed	with	 minimal	guidance	from	 the	author.	 Spec.	doc	is	of	a	 level	of	accuracy	 that	it	could	be	 read	and	 interpreted	by	 third	party	reader	 (tech,	product)	 with	little-to-no	 guidance	from	the	 author.		 Sitemap	and	pages	 are	presented	in	a	 high-quality	 document	with	 accurate	indices	 and	little-to-no	 ambiguity	for	the	 functionality	of	key	 page	elements.	 The	spec.	doc	exceeds	 the	requirements	for	 third	party	 interpretation	and	 comprehension.		 The	quality	of	 presentation	for	the	 sitemap	and	 wireframe	pages	is	 high	with	appropriate	 level	of	detail	given	to	 each	annotation.		 Clear	linking	between	 each	annotated	 wireframe	and	hosted	 prototype.	 Quality	of	Usability	 testing	report	 20%	 Usability	test	report	poorly	executed,	 with	inadequate	respondents	recruited	 and	poor	data	observed	and	recorded.		 Results,	findings	and	recommendations	 are	not	data-driven	and	are	opinion- based.	 Report	includes	the	 required	results,	 findings	and	 recommendations	after	 testing	on	the	 minimum	number	of	 respondents.		 Not	accurate	in	terms	 Accurate	results	(qual	 and	quant)	observed	 and	recorded	with	clear	 summaries	(findings)	of	 the	key	results.		 Recommendations	are	 based	on	data	and	 interpretation	of	 Strong	evidence	of	 clear	and	accurate	 qual	and	quant.	 data.		 Effort	made	to	 remove	bias	from	 the	testing	process	 with	 Strong	evidence	of	 clear	and	accurate	 qual.	and	quant.	data	 recorded.		 Effort	has	been	made	 to	refine	the	findings	 for	each	task	into	 clear	and	succinct	 statements.		 DID602A_Assessment_Brief_03-final.docx	 Page	4	of	5	 of	demographic	 matching	and	 recommendations	 based	on	some	findings	 but	still	speculative.	 findings	though	 improvements	could	 have	been	made	to	 quality	of	recorded	 observations	and	 removal	of	biases.	 recommendations	 appearing	to	be	 objective	in	nature.	 Recommendations	 are	accurate	and	have	 little-to-no	 subjectivity	due	to	 adherence	to	the	test	 reporting	process.	 Recommendations	 given	for	improving	 the	testing	process	if	 another	iteration	was	 required.	 Quality	of	usability	 test	plan,	scripts	and	 recruitment	strategy	 20%	 Test	plan	appears	to	be	retro-fitted	into	 final	submission.		 Low-to-no	evidence	of	detail	given	to	 test	scripts	and	recruitment.	 Basic	test	plan	with	 scripts	that	reflect	key	 user	stories.		 Ad	hoc	recruitment	not	 aligned	with	personas.	 Good	test	scripts	 created	in	planning	 stage	to	accurately	 measure	the	 experience.		 Adherence	to	early	 recruitment	planning	 and	noted	effort	in	 recruiting	to	persona	 traits.	 Very	good	user	 story-to-test	script	 conversion.	Test	 scripts	also	 tweaked	to	suit	 certain	personas.		 Recruitment	 strategy	strong	 with	strong	 evidence	of	follow- ups	and	adequate	 resources	available	 for	time	of	testing.	 Exceeds	level	of	 quality	needed	to	 generate	accurate	and	 persona-centric	test	 scripts.		 Accurately	targets	 segment,	and	 attention	given	to	 remove	bias	in	each	 task.		 Adequately	and	 accurately	recruited	 with	adherence	to	 planned	testing	dates	 and	times.	 Overall	adherence	to	 user-centred	design	 processes,	execution	 Poor	level	of	detail	in	each	assessment	 submission,	with	the	final	spec	doc.		 Evidence	of	strategic	 design	with	some	 facets	established	in	 Personas	have	been	 considered	in	overall	 process.		 Clear	experiences	 designed	for	the	 identified	personas	 Accurate	and	high- quality	experience	 designed	for	 DID602A_Assessment_Brief_03-final.docx	 Page	5	of	5	 and	communication	 of	design	and	 strategy.	 10%	 Having	little-to-no	link	to	previous	 research	and	prototype.	 the	research	being	 reflected	in	the	final	 spec.	document.		 Not	enough	 consideration	given	to	 the	identified	personas	 of	this	product.	 The	product	 (interaction	and	 content)	can	be	 considered	to	be	user- centred.	 with	user-centred	 content	and	 interactions	 carefully	designed	 for	differing	 segments.	 identified	personas.	 Process	also	identified	 key	insights	that	were	 converted	into	 innovations	aimed	at	 the	audience	 segments.	 Participation	and	 completion	of	weekly	 class	activities	and	 consistent	 completion	of	project	 milestone	 deliverables.	 10%	 Repeatedly	misses	milestone	delivery	 dates.		 Does	not	participate	in	class	discussions,	 distracted	by	social	media	or	other	 lessons.		 Meets	the	critical	 deliverables	and	 contributes	rarely	to	 discussions	and	 demonstrates	some	 acquired	learning	of	 key	concepts.		 Consistently	applies	 self	to	meet	 deliverables	with	 evidence	of	assistance	 seeking	and	 contributions	to	both	 classroom	and	online	 collaborations.	 Meets	all	 deliverable	 timeframes	with	 additional	research	 and	effort	outside	 of	course	notes	 and	recommended	 readings.		 Contributes	 positively	to	class	 discussions	and	 actively	seeks	to	 engage	peers	and	 facilitator.	 Exceeds	all	agreed	 deliverables	with	high	 quality	work	that	is	 planned,	researched	 and	delivered	beyond	 the	basic	foundations	 taught	in	the	course.		 Actively	engages	in	 class	discussions	as	 well	as	contributes	 with	material	that	 they	have	researched	 on	their	own	 initiative.	   Microsoft Word - DID602A_Assessment_Brief_03-final.docx DID602A_Assessment_Brief_03-Final.Docx	 Page	1	of	5	 ASSESSMENT	BRIEF	3	 Subject	Code	and	Title	 DID602A:	User	Experience	Design	 Assessment	 Usability	Test	Report	and	Annotated	Specification	 Document		 Individual/Group	 Individual	 Length	 20-25	pages	(specification	document	and	testing	report) Learning	Outcomes	 1. Demonstrate	analytical	and	creative	thinking	and	applying research	skills	appropriate	to	a	Graduate	Certificate	to solve	common	and/or	unpredictable	web	design	and	 (user)	experience	design	problems	in	a	range	of	situations	 2. Apply	a	structured	and	systematic	process	of	critical	inquiry to	source,	analyse,	evaluate	and	creatively	act	on information	in	response	to	common	and/or	unpredictable	 web	design	and	(user)	experience	design	problems		 3. Use	communication	skills	and	technologies,	along	with evidence-based,	reasoned	argument	and	exposition,	to effectively	transmit	web	design	and	(user)	experience	 design	knowledge,	skills,	ideas	and	solutions	to	others	 including	diverse	cultural	groups	 4. Demonstrate	autonomy,	judgement	and	responsibility	to provide	specialist	web	design	and	(user)	experience design	advice	and	functions	in	professional	practice	 Submission	 Due	end	of	Module	6.2	 Weighting	 40%	 Total	Marks	 100	marks	 Context:	 The	second	assessment	is	divided	into	two	submissions:	(1)	your	completed	wireframe	prototype	–	 which	will	assess	your	interaction	design	skills,	consistency	of	element	placement,	labelling,	 navigation	design,	use	of	grid	and	persona-centric	experience	creation;	(2)	the	second	submission	is	 your	usability	test	report	which	has	been	designed	to	develop	your	quantitative	measurement	skills	 to	accurately	critique	a	digital	experience	using	controlled	research	techniques.	You	will	also	submit	 an	annotated	wireframe	specification	document	where	your	final	designs	are	presented	alongside	 clear	functional	instructions	for	project	and	technical	stakeholders.	You	will	be	assessed	on	your	 communication	design	skills	and	the	accuracy	of	your	specifications.	 Criteria	 • Understanding	and	execution	of	qualitative	user	research	applicable	to	product	design	and innovation. DID602A_Assessment_Brief_03-Final.Docx	 Page	2	of	5	 • Understanding	the	importance	of	content,	meta	data	and	the	research	techniques	for identifying	how	users	organise	content. • Foundation	interaction	design	principles	and	their	applicability	to	the	Web. • Application	of	interaction	design	principles	and	techniques	to	e-Commerce	products. • Designing	and	building	wireframe	prototypes	as	an	efficient	process	for	digital	product creation. • Communicating	design	for	digital	teams Instructions:	 Usability	Test	report:	20%	 Usability	Testing.	Test	planning,	creation	of	test	scripts	based	on	identified	user	stories.	Recruitment	 log	of	participants.	Testing	and	recording	of	sessions.	Reporting	of	findings	and	recommendations	 for	improving	interface	performance	 Annotated	Specification	Document:	20%	 UX	Communication	Design	 Students	will	also	be	required	to	create	a	usability	test	plan,	test	scripts	as	well	as	recruit	participants	 for	usability	testing.	A	findings	and	recommendations	report	will	also	need	to	be	created.	 Finally,	students	will	create	an	annotated	wireframe	specification	document	that	includes	all	of	the	 refinements	made	as	a	result	of	usability	testing.	 Details:	 Must	include	the	following:	 * Usability	test	plan	with	scenarios,	recruitment	plan	and	scripts. * Usability	Testing:	Results,	Findings,	and	Recommendations	report. * A	final	annotated	wireframe	specification	document	of	all	of	the	revisions	made	to	the	wireframes post-testing.	The	spec	should	reflect	your	recommended	changes	that	resulted	from	the	round	of usability	testing. * An	accurate	and	indexed	sitemap	of	all	pages	in	the	wireframe	set. Submission	Details: Submit	your	assessment	as	2	PDFs	(max	file	size	5MB	each)	on	Blackboard. - PDF	of	usability	test	plan,	scripts	and	recruitment	strategy	and	final	report. - PDF	of	annotated	wireframe	specification	document DID602A_Assessment_Brief_03-final.docx	 Page	3	of	5	 Learning Rubrics  Assessment	 Attributes	 Fail	(Unacceptable)	 Pass	 (Functional)	 Credit	 (Proficient)	 Distinction	 (Advanced)	 High	Distinction	 (Exceptional)	 Quality	of	annotated	 wireframe	 specification	 document.	 40%	 Inadequate	wireframes,	sitemaps,	 indices	to	individual	pages	and	 annotations	provided.	 Minimum	required	 pages	(wireframes)	 have	been	annotated	 with	basic	level	of	 detail.		 Sitemap	has	been	 included	but	requires	 additional	accuracy	in	 its	indexing	and	detail.	 Spec	doc	includes	 adequate	number	of	 pages	to	provide	 specification	 instructions	to	third	 party	readers	of	the	 document.		 Sitemap	and	each	page	 are	clearly	 communicated	and	can	 be	followed	with	 minimal	guidance	from	 the	author.	 Spec.	doc	is	of	a	 level	of	accuracy	 that	it	could	be	 read	and	 interpreted	by	 third	party	reader	 (tech,	product)	 with	little-to-no	 guidance	from	the	 author.		 Sitemap	and	pages	 are	presented	in	a	 high-quality	 document	with	 accurate	indices	 and	little-to-no	 ambiguity	for	the	 functionality	of	key	 page	elements.	 The	spec.	doc	exceeds	 the	requirements	for	 third	party	 interpretation	and	 comprehension.		 The	quality	of	 presentation	for	the	 sitemap	and	 wireframe	pages	is	 high	with	appropriate	 level	of	detail	given	to	 each	annotation.		 Clear	linking	between	 each	annotated	 wireframe	and	hosted	 prototype.	 Quality	of	Usability	 testing	report	 20%	 Usability	test	report	poorly	executed,	 with	inadequate	respondents	recruited	 and	poor	data	observed	and	recorded.		 Results,	findings	and	recommendations	 are	not	data-driven	and	are	opinion- based.	 Report	includes	the	 required	results,	 findings	and	 recommendations	after	 testing	on	the	 minimum	number	of	 respondents.		 Not	accurate	in	terms	 Accurate	results	(qual	 and	quant)	observed	 and	recorded	with	clear	 summaries	(findings)	of	 the	key	results.		 Recommendations	are	 based	on	data	and	 interpretation	of	 Strong	evidence	of	 clear	and	accurate	 qual	and	quant.	 data.		 Effort	made	to	 remove	bias	from	 the	testing	process	 with	 Strong	evidence	of	 clear	and	accurate	 qual.	and	quant.	data	 recorded.		 Effort	has	been	made	 to	refine	the	findings	 for	each	task	into	 clear	and	succinct	 statements.		 DID602A_Assessment_Brief_03-final.docx	 Page	4	of	5	 of	demographic	 matching	and	 recommendations	 based	on	some	findings	 but	still	speculative.	 findings	though	 improvements	could	 have	been	made	to	 quality	of	recorded	 observations	and	 removal	of	biases.	 recommendations	 appearing	to	be	 objective	in	nature.	 Recommendations	 are	accurate	and	have	 little-to-no	 subjectivity	due	to	 adherence	to	the	test	 reporting	process.	 Recommendations	 given	for	improving	 the	testing	process	if	 another	iteration	was	 required.	 Quality	of	usability	 test	plan,	scripts	and	 recruitment	strategy	 20%	 Test	plan	appears	to	be	retro-fitted	into	 final	submission.		 Low-to-no	evidence	of	detail	given	to	 test	scripts	and	recruitment.	 Basic	test	plan	with	 scripts	that	reflect	key	 user	stories.		 Ad	hoc	recruitment	not	 aligned	with	personas.	 Good	test	scripts	 created	in	planning	 stage	to	accurately	 measure	the	 experience.		 Adherence	to	early	 recruitment	planning	 and	noted	effort	in	 recruiting	to	persona	 traits.	 Very	good	user	 story-to-test	script	 conversion.	Test	 scripts	also	 tweaked	to	suit	 certain	personas.		 Recruitment	 strategy	strong	 with	strong	 evidence	of	follow- ups	and	adequate	 resources	available	 for	time	of	testing.	 Exceeds	level	of	 quality	needed	to	 generate	accurate	and	 persona-centric	test	 scripts.		 Accurately	targets	 segment,	and	 attention	given	to	 remove	bias	in	each	 task.		 Adequately	and	 accurately	recruited	 with	adherence	to	 planned	testing	dates	 and	times.	 Overall	adherence	to	 user-centred	design	 processes,	execution	 Poor	level	of	detail	in	each	assessment	 submission,	with	the	final	spec	doc.		 Evidence	of	strategic	 design	with	some	 facets	established	in	 Personas	have	been	 considered	in	overall	 process.		 Clear	experiences	 designed	for	the	 identified	personas	 Accurate	and	high- quality	experience	 designed	for	 DID602A_Assessment_Brief_03-final.docx	 Page	5	of	5	 and	communication	 of	design	and	 strategy.	 10%	 Having	little-to-no	link	to	previous	 research	and	prototype.	 the	research	being	 reflected	in	the	final	 spec.	document.		 Not	enough	 consideration	given	to	 the	identified	personas	 of	this	product.	 The	product	 (interaction	and	 content)	can	be	 considered	to	be	user- centred.	 with	user-centred	 content	and	 interactions	 carefully	designed	 for	differing	 segments.	 identified	personas.	 Process	also	identified	 key	insights	that	were	 converted	into	 innovations	aimed	at	 the	audience	 segments.	 Participation	and	 completion	of	weekly	 class	activities	and	 consistent	 completion	of	project	 milestone	 deliverables.	 10%	 Repeatedly	misses	milestone	delivery	 dates.		 Does	not	participate	in	class	discussions,	 distracted	by	social	media	or	other	 lessons.		 Meets	the	critical	 deliverables	and	 contributes	rarely	to	 discussions	and	 demonstrates	some	 acquired	learning	of	 key	concepts.		 Consistently	applies	 self	to	meet	 deliverables	with	 evidence	of	assistance	 seeking	and	 contributions	to	both	 classroom	and	online	 collaborations.	 Meets	all	 deliverable	 timeframes	with	 additional	research	 and	effort	outside	 of	course	notes	 and	recommended	 readings.		 Contributes	 positively	to	class	 discussions	and	 actively	seeks	to	 engage	peers	and	 facilitator.	 Exceeds	all	agreed	 deliverables	with	high	 quality	work	that	is	 planned,	researched	 and	delivered	beyond	 the	basic	foundations	 taught	in	the	course.		 Actively	engages	in	 class	discussions	as	 well	as	contributes	 with	material	that	 they	have	researched	 on	their	own	 initiative.	   1 PaySave Usability Testing Report  & Annotated Wireframes Danielle Abigail Arana DID602A User Interface Design Online Budgeting & Finance 2 03 Usability Summary 04 Usability Testing  Test and Recruitment Plan  Usability Tasks 16 Site Map 17 Annotated Wireframes Table of Contents 3 Usability Summary Prototype to Usage Insights PaySave is an online website platform that aims to provide users with the ability to manage  their finances in a convenient and efficient manner. From the outset of conducting user  research, two persona segments with varying behaviours and motivations towards finance  were identified and explored to eventually inform the design of the PaySave prototype. The  prototype was formed with design solutions that target the users’ pain points, and as such,  the following Usability Testing Report highlights the extent to which these objectives have  been successfully met and refined.   Initial user testing revolved around the recruitment of four individuals who matched the  persona segments identified during the research- three were returning participants and one  was new. A test plan and action scripts were also created to provide a consistent outline of  the process to be relayed to each user. As these tasks were performed, the users’ physical  and digital activity were recorded for accurate analysis and observation.  The average success rate of task completion stands at 95%, as most users were able to  complete each of the tasks with minor time delays and functionality setbacks. The remaining  5% of incomplete tasks happened during one action script where two users had failed. These  were identified as issues in the product’s accessability and functionality, and would require  minor alterations to the interface of the product. Key Issues   During the usability testing, users remarked on the clear and distinct interface and navigation  and the easy-to-follow steps when creating a goal or scheduling a new bill.  While users found  the prototype easy to navigate and completed the set tasks seamlessly, a couple of issues  with the product have been identified: - The need for an increased visual hierarchy. When completing a task, some users have  taken an alternative route to the end as they have missed or overlooked items completely. - Clearer information on Bill or Goal Types. Most users hesitated on the meaning of these  types when creating a goal or scheduling a bill as the information provided on what these  each mean were limited to a single sentence.    -  The end-to-end process can become lengthy. While scheduling a bill/goal is simple and  easy to follow, it may not always be the most efficient route as users experienced time delays  in completing some of the tasks.   Recommendations  As such, to counter these issues identified, items to note are:  - Increase the contrast between text and background elements to allow for visual salience in  the product features and draw the user’s eye to these to allow for successful completion of  a task. - Create a more engaging site navigation as well as increase the dashboard content  by implementing a collapsible menu, to generate more white space where users won’t  accidentally overlook significant features. - Have a larger space on the page through pop up tips (or an external link) that provides a  clear explanation of the financial terms present within the site, to allow users to understand  them before conducting their tasks.     - Consolidate the steps to provide a more efficient and simple process to go about the tasks,  from Registration to the actual budgeting of finances. 4 Usability Testing Test Plan Task Script Designed Solution Path(s) Target Segments Script 1: Identifying PaySave’s Privacy Policy  Security of your finances and personal information is important to you. Where  would you go to view how the website collects and uses your data? Not Signed In  (1) Homepage — Select “‘Click here’ for Privacy Policy” link on banner  (2) Homepage — Scroll to Footer — Select ‘Privacy Policy’ link under ‘Legal’  Signed In  (3) Overview — Scroll to Footer — Select ‘Privacy Policy’ link under ‘Legal’ Big Spender Scarlett Script 2: Registering An Account  You have decided you want to utilise the website to improve your finance  management. Show how you would access the service. (1) Homepage — Select ‘Register’ button — Follow prompts until Overview page is reached  (2) Homepage — Select ‘Get Started’ button on banner — Follow prompts until Overview page is reached  (3) Homepage — Select ‘Sign In’ — Select ‘Join Now’ link below Sign In form — Follow prompts until Overview  page is reached All Script 3: Scheduling A Bill  You have recently received an upcoming payment notification from iiNet  (internet service provider) and you want to make sure you have enough money  to pay for it. Show how you would plan this using the website.  If Not Signed In  Homepage — Select ‘Sign In’ and follow prompts until Overview page is reached — Navigate to Bills — Select  ‘Schedule a Bill’ button — Follow prompts until new bill schedule is made  If Signed In   Overview — Navigate to

Deepti · Accepted Answer

Big Mall: e-Commerce Platform
Contents
Usability Summary	2
Key Features	2
Software Product Benefits	2
Test Plan	3
Buyer’s Persona	5
Script Tasks	6
#1: Homepage	6
#2: Registering an Account	7
#3: Adding items to Shopping Cart	8
#4: Checkout Items	9
#5: Check Testimonials	10
Website Navigation- Big Mall Site Map	11
Usability Summary
Big Mall is an online website as well as mobile application that offers customers to view and purchase daily-use items like gift items, electronic items, clothing, footwear, cookware and other home essentials. 
Initial user testing involved two users who fell in buyer’s category well for using such platform. Test plan was devised with action scripts to exhibit how the process shall relay to the users. When the tasks were undertaken, the user activities online were observed so that the online platform could be analyzed. 
The success rate of the task completion is high since the users could complete each task using the interface, with ease and through the user-friendly interface. The users successfully completed all the tasks and no issues were encountered in the software product’s accessibility, functionality and features that it offered to the users. User 1 successfully performed online comparison of saleable items, access latest items through the online platform, was satisfied with the mobile app for being a reliable method for shopping. User 2 was able to compare multiple items, utilize the detailed reviews by previous item owners, avail delivery options, avail discount deals and found the software product as a convenient platform for shopping with better time and money saving alternatives. 
Key Features
· The software product has visually salient features related to background and text elements. They draw apt attention form the user to motivate them for completion of task.
· The software has an attractive site navigation. However, it is recommended that the homepage content can use collapsible menu to include more white space. The user shall not miss any vital feature with this added advantage.
· The software should further have all the steps of using it consolidated into document, from signing up into the mall to completion of payments and tracking deliveries. The help section can accommodate more efficient and simple steps explaining the terms and conditions for the sold items, offers included in the purchase, shipping policy and payment policy. It is also recommended to include pop messages on the homepage to engage the user such as sign in pop up to a new user, etc. 
· Customer can fill billing information and simultaneously modify the cart.  If it does not reload the checkout page before checkout form, the order will fail because the cart submitted does not match the current cart. 
Software Product Benefits
· Convenience: The product offers most easy and flexible way of buying products online. The user spends minimum time in comparing various items and avails flexible payment options.
· Item reviews: Instant access to detailed and accurate review of the previous customers help the user in decision making during buying an item.
· Item Comparison: The software product provides an easy way to the user to compare the features of the saleable items through list of item specifications and price. User can decide which product is suitable for his or her needs.
· Secure and flexible payment as well as shipping options: The software product is capable of offering secure payment gateway if the user opts for online payment. It further offers facility of making payments in installments (EMI) as per the user’s convenience. It includes offers in case of free shipping of items which adds to the advantage of the business.
· Easy interface with notifications and offers
· Terms and Condition Policy
· Payment cancellation can be requested in failure cases. Customer will be charged but refunded depending on the payment provider. Once the checkout form submission reaches the server, the cart is checked for any changes, then the customer is charged and,

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