Management Information System
Microsoft Word - BZ380E Assignment 4 (1) ASSIGNMENT 04 BZ380 Management Information Systems Directions: Writing Style APA (American Psychological Association) Note: To find detailed information on APA manuscript style guidelines on the Internet, go to www.apastyle.org (http://www.apastyle.org/). Margins 1” all sides Paragraphs Double-spaced Headings Bold Type Style Size Times New Roman, 12 point MS Word 1. Describe three (3) ways in which information systems are transforming business. 2. Discuss telecommunication operations and three (3) security measures to ensure protection of information. 3. List and describe the organizational, management, and technology dimensions of information systems. Chapter 1.pdf Information Systems in Business Today Chapter 1 VIDEO CASES Case 1: UPS Global Operations with the DIAD IV Case 2: Google Data Center Efficiency Best Practices Instructional Video 1: Green Energy Efficiency in a Data Center Using Tivoli Architecture Instructional Video 2: Tour IBM’s Raleigh Data Center 1.2 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • How are information systems transforming business, and why are they so essential for running and managing a business today? • What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations? • What academic disciplines are used to study information systems and how does each contribute to an understanding of information systems? Learning Objectives 1.3 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Problem: Improving fan attendance and minimizing lost revenue when season ticket-holders don’t attend. • Solutions: – Enhance customer satisfaction by offering Wi-Fi access and game-related information services. – Provide marketplace for ticketholders to resell tickets. – Enable dynamic pricing to sell more tickets. The SF Giants Win Big with Information Technology 1.4 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • San Francisco Giants/AT&T Stadium uses Fieldf/x to improve team decision making, Qcue to provide dynamic ticket pricing, and wireless technology to provide services for fans. • Demonstrates IT’s role in increasing value and revenue in any business. • Illustrates the potential for technology to improve customer experience. The SF Giants Win Big with Information Technology 1.5 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • How information systems are transforming business – Emerging mobile digital platform – Growing business use of “big data” – Growth in cloud computing • Globalization opportunities – Internet has drastically reduced costs of operating on global scale – Increases in foreign trade, outsourcing – Presents both challenges and opportunities The Role of Information Systems in Business Today 1.6 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today Information technology capital investment, defined as hardware, software, and communications equipment, grew from 14 percent to 33 percent of all invested capital between 1999 and 2013. FIGURE 1-1 Information Technology Capital Investment 1.7 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today Read the Interactive Session and discuss the following questions Interactive Session: Management • What kinds of applications are described in the case? What business functions do they support? How do they improve operational efficiency and decision making? • Identify the problems that businesses in this case study solved by using mobile digital devices. • What kinds of businesses are most likely to benefit from equipping their employees with mobile devices? • Discuss the implications of this statement: “The iPhone is not a game changer, it’s an industry changer.” MEET THE NEW MOBILE WORKERS 1.8 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • In the emerging, fully digital firm: – Significant business relationships are digitally enabled and mediated. – Core business processes are accomplished through digital networks. – Key corporate assets are managed digitally. • Digital firms offer greater flexibility in organization and management. – Time shifting, space shifting The Role of Information Systems in Business Today 1.9 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Growing interdependence between: – Ability to use information technology and – Ability to implement corporate strategies and achieve corporate goals The Role of Information Systems in Business Today 1.10 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Firms invest heavily in information systems to achieve six strategic business objectives: 1. Operational excellence 2. New products, services, and business models 3. Customer and supplier intimacy 4. Improved decision making 5. Competitive advantage 6. Survival The Role of Information Systems in Business Today 1.11 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today In contemporary systems there is a growing interdependence between a firm’s information systems and its business capabilities. Changes in strategy, rules, and business processes increasingly require changes in hardware, software, databases, and telecommunications. Often, what the organization would like to do depends on what its systems will permit it to do. Figure 1.2 The Interdependence Between Organizations and Information Technology 1.12 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Operational excellence: – Improvement of efficiency to attain higher profitability – Information systems, technology an important tool in achieving greater efficiency and productivity – Walmart’s Retail Link system links suppliers to stores for superior replenishment system The Role of Information Systems in Business Today 1.13 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • New products, services, and business models: – Business model: describes how company produces, delivers, and sells product or service to create wealth – Information systems and technology a major enabling tool for new products, services, business models • Examples: Apple’s iPad, Google’s Android OS, and Netflix The Role of Information Systems in Business Today 1.14 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Customer and supplier intimacy: – Serving customers well leads to customers returning, which raises revenues and profits. • Example: High-end hotels that use computers to track customer preferences and used to monitor and customize environment – Intimacy with suppliers allows them to provide vital inputs, which lowers costs. • Example: JCPenney’s information system which links sales records to contract manufacturer The Role of Information Systems in Business Today 1.15 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Improved decision making – Without accurate information: • Managers must use forecasts, best guesses, luck • Results in: – Overproduction, underproduction – Misallocation of resources – Poor response times • Poor outcomes raise costs, lose customers – Example: Verizon’s Web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, and so on The Role of Information Systems in Business Today 1.16 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Competitive advantage – Delivering better performance – Charging less for superior products – Responding to customers and suppliers in real time – Examples: Apple, Walmart, UPS The Role of Information Systems in Business Today 1.17 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Survival – Information technologies as necessity of business – Industry-level changes • Example: Citibank’s introduction of ATMs – Governmental regulations requiring record- keeping • Examples: Toxic Substances Control Act, Sarbanes-Oxley Act • Dodd-Frank Act The Role of Information Systems in Business Today 1.18 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Information system: – Set of interrelated components – Collect, process, store, and distribute information – Support decision making, coordination, and control • Information vs. data – Data are streams of raw facts. – Information is data shaped into meaningful form. What Is an Information System? 1.19 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today Raw data from a supermarket checkout counter can be processed and organized to produce meaningful information, such as the total unit sales of dish detergent or the total sales revenue from dish detergent for a specific store or sales territory. Figure 1.3 Data and Information 1.20 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Three activities of information systems produce information organizations need – Input: Captures raw data from organization or external environment – Processing: Converts raw data into meaningful form – Output: Transfers processed information to people or activities that use it What Is an Information System? 1.21 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today • Feedback: – Output is returned to appropriate members of organization to help evaluate or correct input stage. • Computer/computer program vs. information system – Computers and software are technical foundation and tools, similar to the material and tools used to build a house. What Is an Information System? 1.22 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today An information system contains information about an organization and its surrounding environment. Three basic activities—input, processing, and output— produce the information organizations need. Feedback is output returned to appropriate people or activities in the organization to evaluate and refine the input. Environmental actors, such as customers, suppliers, competitors, stockholders, and regulatory agencies, interact with the organization and its information systems. Figure 1.4 Functions of an Information System 1.23 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today Using information systems effectively requires an understanding of the