Microsoft Word - Assignment 2 MELSYD_BN105_BN105D T2 2018V3 Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: DR Sanjeeb Shrestha August, 2018 Assignment 2 Trimester T2 2018 Unit Code...

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Microsoft Word - Assignment 2 MELSYD_BN105_BN105D T2 2018V3 Prepared by: DR Karthik Nagarajan Moderated by: DR Sanjeeb Shrestha August, 2018 Assignment 2 Trimester T2 2018 Unit Code BN105/BN105D Unit Title Information Technology for Users in Organisations Assessment Type Assignment 2: Group Assignment Assessment Title Research Report and Presentation Purpose of the assessment (with ULO Mapping) This assignment assesses the Unit Learning Outcome ‘b-d’and ‘g’; students should be able to demonstrate their achievements in them. b. Understand the basic concepts of ICT as they are used in organizations and society, including the evolution of the role of ICT in business organizations and society. c. Describe the information technology and communications technology infrastructures employed by business organizations. d. Describe the business and information management processes and functions for which ICT is used in organizations, and in which ICT professionals are involved. g. Appreciate the importance of individual and organizational stakeholders in the specification and development of ICT systems. Weight 20% Total Marks 100 (75 marks for report and 25 marks for Presentation) Word limit 1500 (Excluding Cover page, Abstract, Table of Contents and References) Due Date  Week 12 Friday by 23:55 PM (Written Report)  Week 11 and 12 (Presentation in Labs) Submission Guidelines  All work must be submitted on Moodle by the due date along with a completed Assignment Cover Page.  The assignment must be in MS Word format, 1.5 spacing, 11-pt Calibri (Body) font and 2 cm margins on all four sides of your page with appropriate section headings.  Reference sources must be cited in the text of the report, and listed appropriately at the end in a reference list using IEEE referencing style. Extension  If an extension of time to submit work is required, a Special Consideration Application must be submitted directly on AMS. You must submit this application three working days prior to the due date of the assignment. Further information is available at: http://www.mit.edu.au/about-mit/institute-publications/policies-procedures-and-guidelines/specialconsiderationdeferment Academic Misconduct  Academic Misconduct is a serious offence. Depending on the seriousness of the case, penalties can vary from a written warning or zero marks to exclusion from the course or rescinding the degree. Students should make themselves familiar with the full policy and procedure available at: http://www.mit.edu.au/about-mit/institute-publications/policies-procedures-and-guidelines/Plagiarism-Academic-Misconduct-Policy-Procedure. For further information, please refer to the Academic Integrity Section in your Unit Description. BN105/BN105D IT for Users in Organizations Page#2 of 8 Prepared by: DR Karthik Nagarajan Moderated by: DR Sanjeeb Shrestha August, 2018 Assessment Cover Sheet Student ID Number: Student Surname: Given name: Course: School of IT and Engineering Unit code: BN105/105D Unit title: IT for Users in Organisations (Assignment 2) Due date: Date submitted: Campus: Sydney Lecturer: DR Karthik Nagarajan Tutor: BN105/105D Student Declaration I declare that: 1. the work contained in this assignment is my own work, except where acknowledgement of sources is made; 2. certify that this assessment has not been submitted previously for academic credit in this or any other course; 3. I have read the MIT’s Plagiarism and Academic Misconduct Policy Procedure, and I understand the consequences of engaging in plagiarism; I have not plagiarised the work of others or participated in unauthorised collaboration when preparing this assignment. MIT ID: Signature: Date: BN105/BN105D IT for Users in Organizations Page#3 of 8 Prepared by: DR Karthik Nagarajan Moderated by: DR Sanjeeb Shrestha August, 2018 Assignment Description In this assignment you will work in groups (3-4 members in each group) and examine information systems used in university libraries. You need to write a 1500-word research report on the given research topic. This assignment will require each group to research using academic resources such as books, conference papers and academic journal. The group must also present their work using PowerPoint slides in a scheduled Week 11/12 labs. Each group should present for 10 minutes. Please follow the academic presentation guidelines. Written Report Format You have to submit a research report on the topic ‘Evaluating service quality of academic and research libraries’. The report should use the following format: Cover page Abstract Table of Contents Introduction to LibQUAL+ instrument Evaluation of chosen library using LibQUAL+ Discussion of findings Conclusion References (IEEE format) Submission details: The report document must be checked for similarity through Moodle Turnitin before submission. Research Presentation PowerPoint presentation file must also be submitted in Moodle and a summary sheet (250-300 words) should be given to the lecturer/tutor in week 11/12 labs BEFORE presentation. The presentation should be a maximum of 8 slides and is timed for 10 minutes. All students in a group are required to present. Please upload your slides to Moodle after completing your presentation (one per group). BN105/BN105D IT for Users in Organizations Page#4 of 8 Prepared by: DR Karthik Nagarajan Moderated by: DR Sanjeeb Shrestha August, 2018 Research Topic Topic – Evaluating service quality of academic and research libraries. Libraries are important part of universities and society at large as they provide access to scientific databases, research content and act as knowledge centres for staff and students. LibQUAL+ is a survey tool that can be used by libraries to understand library users’ opinions of service quality and improve library services in areas they under perform. For more information on LibQUAL+ please visit the following links: http://www.msvu.ca/en/home/library/aboutthelibrary/libqual.aspx https://www.libqual.org/home Once you have familiarised yourself with this survey tool, please select a library that you would like to evaluate in Sydney. You can select a library that you have visited recently OR library from a previous university you studied and evaluate their service quality using LibQual+. You do not have to mention the Library name if you wish to do so, instead you could simply describe this library (suburb, type of services they provide and membership process). Once you have evaluated their service quality using LibQual+ instrument, please identify areas for improvement and provide recommendations. Some sample university/higher education provider libraries in Sydney/NSW that you might be familiar with City or Town Australian Catholic University (ACU) Sydney Charles Sturt University (CSU) Wagga Wagga/Sydney Centre Macquarie University (MQ) Sydney Melbourne Institute of Technology (MIT) Sydney Southern Cross University (SCU) Lismore/Sydney Centre University of New England (UNE) Armidale/Sydney Centre University of New South Wales (UNSW) Sydney University of Newcastle (UON) Newcastle University of Sydney (USYD) Sydney University of Technology Sydney (UTS) Sydney University of Wollongong (UOW) Wollongong/ Sydney Centre BN105/BN105D IT for Users in Organizations Page#5 of 8 Prepared by: DR Karthik Nagarajan Moderated by: DR Sanjeeb Shrestha August, 2018 Some sample university/higher education provider libraries in Melbourne/VIC that you might be familiar with City or Town Deakin University Geelong Monash University Melbourne RMIT University Melbourne Swinburne University of Technology Melbourne University of Divinity Melbourne University of Melbourne Melbourne Victoria University (VU) Melbourne Australian Catholic University (ACU) Satellite campus Ballarat State Libraries in NSW https://www.nswnet.net/libraries State Libraries in Victoria https://www.slv.vic.gov.au/ Key service quality dimensions in LibQUAL+ survey instrument Affect of Service-this dimension relates to interaction with library staff Information Control- this dimensions relates to the availability of required resources and ease of accessing them Library as Place-the physical environment Full credit is provided to LibQual+ instrument developers https://www.libqual.org/home Table 1 Adapted from: http://www.library.gatech.edu/about/libqual/LibQUAL_2013_Report.pdf Table 1: LibQual+ Survey instruments sample questions Affect of Service (AS) AS-1 Library employees instill confidence in users AS-2 Library staff are able to provide individual attention to users AS-3 Library staff are consistently courteous AS-4 Library staff are ready to respond to users’s question AS-5 Library staff are knowledgeable to answer user question AS-6 Library staff deal with users in a caring fashion AS-7 Library staff understand the needs of their users AS-8 Library staff were willing to help users AS-9 Dependability in handling users’ service problems AS-10 Library staff were making me aware of library resources and services AS-11 Library staff were available to assist me to improve my research skills BN105/BN105D IT for Users in Organizations Page#6 of 8 Prepared by: DR Karthik Nagarajan Moderated by: DR Sanjeeb Shrestha August, 2018 Information Control (IC) IC-1 Can access library electronic resources from my home IC-2 Library website enables me to locate information on my own IC-3 Has printed library materials that can assist me with my work IC-4 Has electronic information resources I need IC-5 Library has modern equipment that lets me easily access needed information IC-6 Easy to use access tools that allow me to find things on my own IC-7 Makes information easily accessible for independent use IC-8 There are print and electronic journal collection I require for my study IC-9 Was able to navigate library webpages easily IC-10 There were helpful online guides and tutorials IC-11 It was possible to get books and journals from other libraries as library had partnership with other universities Library as Place (LP) LP-1 Library space that inspires study and learning LP-2 Quiet space for individual activities LP-3 A comfortable and inviting location LP-4 A getaway for study and research LP-5 Has facilities for group study LP-6 A secure and safe place BN105/BN105D IT for Users in Organizations Page#7 of 8 Prepared by: DR Karthik Nagarajan Moderated by: DR Sanjeeb Shrestha August, 2018 Assignment 1 Marking Criteria Section Description of the section Marks Research Report Cover Page Use assessment cover sheet on Moodle Abstract Summary of your research approach and key findings from this research 5 Table of Contents Introduction to LibQUAL+ instrument Introduce this survey instrument and explain the key dimensions used to measure service quality 5 Evaluation of chosen library using LibQUAL+ and Discussion of findings  Overview of the library selected 5