Measure Maps Silver Lining Inc. has a balanced score card with a strategy map that shows that delivery time and the number of erroneous shippments are expected to affect the company's ability to...

Measure Maps

Silver Lining Inc. has a balanced score card with a strategy map that shows that delivery time and the number of erroneous shippments are expected to affect the company's ability to satisfy the customer. Further, the strategy map for the balanced score scare shows that the hours from ordered to dekivered affects the online customer satisfaction rating. The following information is also available:

• The company's target hours from ordered to delivered is 30 .


• Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again.


• The company's target number of erroneous shipments per year is no more than 55


• Every error over the erroneous shipments target results in a 0.5 point decrease in the online customer satisfaction rating and an added future finanical loss of $600.


• The company estimates that for every 1% decrease in the percentage of customers who stop again, future profit decreases by $3,000 and market share decrease by 0.3%


• The company also estimates that for every 1 point decrease in the overall online customers satisfaction rating(on scale of 1 to 10), future profit decreases by $2,000 and market share decreases by 0.6%

Using these estimates, determine how much future profit and future market share will change if:

• Average hours from ordered to shipped is 25.5


• Average shipping time(hours from shipped to delivered) is 15.3


• Number of erroneous shipments is 80

Total decrease in future profit $

Round your answer to two decimals places

Total decrease in furture market share %