Maria Mendez is division controller and James Dalton is division manager of the Hestor Shoe Company. Mendez has line responsibility to Dalton, but she also has staff responsibility to the company...

Maria Mendez is division controller and
James Dalton is division manager of the Hestor Shoe Company. Mendez has line responsibility to Dalton,
but she also has staff responsibility to the company controller.
Dalton is under severe pressure to achieve the budgeted division income for the year. He has asked
Mendez to book $200,000 of revenues on December 31. The customers’ orders are firm, but the shoes are
still in the production process. They will be shipped on or around January 4. Dalton says to Mendez, “The
key event is getting the sales order, not shipping the shoes. You should support me, not obstruct my reaching
division goals.” What should Mendez do if Dalton gives her a direct order to book the sales?