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Assessment Task - Written CHCMGT005_AT1_W_TQM_v3.docx CHCMGT005_AT1_W_TQM_v3.docx Student Name Kayla Vu Student Number 451025449 Unit Code/s & Name/s CHCMGT005 Facilitate workplace debriefing and support processes Assessment Type ☐ Case Study ☒ Assignment ☐ Project ☐ Other (specify) Assessment Name Workbook Activities Assessment Task No. AT1 Assessment Due Date 22/11/2020 Date submitted Assessor Name Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature. Student Signature Date PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law. Instructions to Student General Instructions A Learner Guide accompanies this assessment task. This Learner Guide has been developed to support you as a resource for this unit of study. It contains key information and hyperlinks (web links), directing you to further readings (click on the hyperlink, for direct access to this information). As you read through the Learner Guide, you will be directed to complete specific assessment questions. These questions assess your knowledge of the content you have just read. For example: On page 20 of the Learner Guide, it states: Therefore, answer the question named Activity 1A in your accompanying Assessment Task. Before attempting this assessment task Ensure you have comprehended information contained in the Learner Guide and web links. Once you have completed all Activities in your assessment, please submit as requested by your assessor. Activities assess your knowledge related to an organisation where you are working, on vocational placement, or associated with in another way suitable to your assessor. Information / Materials provided: A PowerPoint presentation summarising key points relevant to the assessment question is provided in the Supplementary Resources section on Connect for this unit. Assessment Criteria: To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard: Identified areas where a manager could have taken more effective action to monitor stress and emotional wellbeing of colleagues. Used practices that acknowledge the differences and diversity of colleagues. Identified required professional and personal performance standards. Used reflective strategies to monitor stress levels and performance Sought feedback from colleagues and provided example of acting on feedback. Identified needs with an organisation to support staff wellbeing and developed a proposal accordingly. Plan and prepared a debriefing in line with organisation standards and procedures. Scheduled a debriefing soon after the incident. Conducted a debriefing using a range of debriefing techniques. Used appropriate questioning to encourage colleagues to explore and acknowledge their concerns. Identified indications of risk to self and others. Documented and reported outcomes of debriefings in accordance with organisational standards and procedures. Identified and promptly responded to colleagues needing additional support and referred in accordance with organisation guidelines. Number of Attempts: You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules. Submission details Insert your details on Page 1 and sign the Student Declaration. Include this template with your submission. Once you have completed all documents and saved them to your computer, you will need to upload them for marking. To do this, follow these instructions: 1.In the section below – Submissions - you have three options; Upload, Choose Existing or Record Audio. (“Record Audio” should only be used if agreed upon with your assessor). 2.Browse for your file if using either of the first two methods. 3.Upload your file. 4.Repeat steps 1-3 to upload other files. 5.Enter any comments in the box provided, as required. 6.Click the 'Submit to Dropbox' button. Assessment to be submitted via: TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/login Username; 9 digit student number For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspx> Instructions for the Assessor Benchmarked responses have been provided for each of these tasks. Students need to demonstrate that they have understood the concepts discussed in the Learner’s Guide. Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide. Workbook Activities Activity 1A Objective: To monitor the stress and emotional wellbeing of colleagues and take appropriate action in accordance with organisational standards and procedures. Activity: Complete the following. 1. Read the following scenario and identify areas where the manager could have taken more effective action to promote the emotional wellbeing of Sarah. Sarah’s manager (Jane) noted Sarah was becoming irritable in the office but determined after the first few instances just to ignore it and not reward poor behaviour. After one loud outburst at a team meeting when the team was discussing the long hours being worked due to staff taking time off, Jane noticed other staff from Sarah’s team glancing awkwardly at each other. In the rush after the staff meeting, Jane forgot she was going to speak to Sarah. She was also going to re-check the roster and confirm workloads. At the end of the following week, Jane opened her office door and Sarah was standing there, distressed and asking to speak to Jane. Sarah said she had been feeling overwhelmed and stressed. Jane replied that she was trying to get time to review the roster after the weekend to see if she could find a way to get Sarah a long weekend. After the weekend, Sarah did not arrive at work. The phone message that the reception staff member took said Sarah has phone and left a message saying she was off on sick leave due to work stress. The action Jane could take more effective include: · Jane should have acknowledged and praise Sarah efforts, efforts, providing constructive criticism where necessary to help Sarah improve. Jane have should focus on solving problems rather than apportioning blame for mistakes. · Provide regular training and development for Sarah if necessary. · If Sarah needed time off, Jane should be flexible · Provide evaluation and performance review opportunity to discuss with Sarah share any concerns she may have · Reallocating workload to other team members · Check on he organisation standards and procedures or consult with Human Resource department on best practice on how to deal with stress. Activity 1B Objective: To use practices that acknowledge and accept differences and identify diverse needs of colleagues. Activity: Complete the following. 1. A manager decides the company’s next social trip should be to the local bar on a Friday night. Review the situations of three (3) people this might not suit. · People with physical disabilities · Expectant mothers · Religion or culture may affect on interactions with other and customs and practices 2. How may a person’s gender influence their needs in the workplace? Outline three (3) points and discuss each. The gender influences identified Examples of how the gender influences workplace needs Expectant mothers Maternity leave when child due Women Main child carer in family may require flexible hours to drop off and pickup children Breastfeeding Mothers will need a room to breastfeed their baby and change diaper Activity 1C Objective: To identify required professional and personal performance standards and use these to monitor stress and emotional wellbeing. Activity: Complete the following as outlined below. 1. Review the purpose of (3) professional standards and three (3) personal performance standards that apply in your work role. (6 in total). 2. Beside each standard, provide an example of how you meet these standards, or will meet these standards in the workplace or on vocational placement. Professional Standards Examples of how you meet the standard Standard- Being and respectful to others Purpose- Builds feeling of trust, safety, and wellbeing. Standard- Client registrations, data entry and resources are up all up to date Purpose- helps to supply crucial information to managers regarding the employees. To keep an update record of leaves, transfers etc. of the employees Standard- Arriving at work on time Purpose- Being on time helps you be cool, calm, and collected, and you make a great impression by showing the other person you respect their valuable time I would have a get ready schedule for example I take 30 mins to get dress and have breakfast or brunch. It will take me 10 mins drive to work therefore I will time self to head off by 10 minutes to arrive 5 or 10 minutes early at work Personal Performance Standards Examples of how you meet the standard Standard - Keep organised and priorities tasks/schedule in life Purpose-Enable to do your job more efficiently and being organised helps you know where files and other things are located Standard - Keeping suitable appearance and hygiene level Purpose- personal hygiene means taking care of every aspect of your body, from keeping it clean to looking your best. Standard - Purpose- Activity 1D Objective: To regularly use self-assessment and reflective behaviour strategies to monitor performance. Activity: 1. Reflect on a recent day at a workplace. This may be in your place of employment, your vocational placement or in another setting agreed by your assessor. Record in the table below, three (3) of the most stressful times or events and the key reason/s for each (contributing factor/s) Discuss the physical, emotional or psychological symptoms you felt for each. Reflect on what you have written in the table and develop a strategy for how you might deal with similar events in the future. Location: Office Your role: Administration Officer The events Contributing factor/s Strategy Potential future strategies Have been assisting a client in relations to their daughter school fees. Have built connection with this client has been helping them often As a person, has an Asian background it is normal to have personal conservations asking such as relationship status and they like to build strong connection with one people only and not like seeing