Looking for quote. Answer the questions highlighted in yellow. (please document AT3)For Section 4B please see attachment AT2. Use case study one of the reflections and other you can makeup. Resources-PPT and pdf file in case you need them
Assessment Task - Written CHCMGT005_AT3_W_TQM_v3.docx CHCMGT005_AT3_W_TQM_v3.docx Student Name Kayla Vu Student Number 451025449 Unit Code/s & Name/s CHCMGT005 Facilitate workplace debriefing and support processes Assessment Type ☐ Case Study ☒ Assignment ☐ Project ☐ Other (specify) Assessment Name Summative Assessment Assessment Task No. AT3 Assessment Due Date 22/11/2020 Date submitted Assessor Name Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature. Student Signature Date PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law. Instructions to Student General Instructions: The following tasks assess your knowledge of this unit and provide you an opportunity to demonstrate the performance requirements of the unit. Answer each question as per the instructions and ensure you include the points requested. Section 4B is a practical, reflective activity and you may like to use your experiences from Assessment Task 2 (Role Play and Written Reflection) to guide your further thinking. Information / Materials provided: Assessments are provided below. A PowerPoint Presentation has been provided in the Supplementary resources section to assist you with the revision of the content of the Learner’s Guide. Assessment Criteria: To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard: 1. Identified policies that relate to debriefing and crisis procedures in the workplace. 2. Researched and explained what workplace’s dispute resolution policies and procedures are. 3. Identified what legal and ethical factors to consider. 4. Explained what techniques would be used in a debriefing session. 5. Identified possible indicators of significant issues in employees. 6. Explained what the impact of stress and burnout is. 7. Identified strategies employees can use to manage stress. 8. Provided examples of internal or external support options and employee assistance programs. 9. Identified what should be done if a client has needs that can’t be met during the debriefing. 10. Provided examples of professional boundaries to respect when debriefing clients. 11. Identified policies related to debriefing and crisis procedures in the workplace. 12. Provided ongoing support to two different workers to address and monitor stress and emotional wellbeing. 13. Facilitated and documented 1 structured debriefing session. 14. Documented and reported outcomes of debriefings in accordance with organisational standards and procedures. 15. Identified and promptly responded to colleagues needing additional support and referred in accordance with organisation guidelines. Number of Attempts: You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules. Submission details Insert your details on Page 1 and sign the Student Declaration. Include this template with your submission. Once you have completed all documents and saved them to your computer, you will need to upload them for marking. To do this, follow these instructions: 1.In the section below named 'Submissions', you have three options; Upload - Choose Existing - Record Audio (“Record Audio” should only be used if agreed upon with your assessor). 2.Browse for your file if using either of the first two methods. 3.Upload your file. 4.Repeat steps 1-3 to upload other files. 5.Enter any comments in the box provided, if necessary. 6.Click the 'Submit to Dropbox' button. Assessment to be submitted via TAFE Queensland Learning Management System: Connect url: https://connect.tafeqld.edu.au/d2l/login Username; 9 digit student number For Password: Reset password go to https://passwordreset.tafeqld.edu.au/default.aspx> Instructions for the Assessor Benchmarked responses are provided for this task. Assessors should ensure that students complete all sections of this task. Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide. Summative Assessment Answer each question in as much detail as possible, considering your organisational requirements for each one. Section 4A: Knowledge activity (Q & A) Objective: To provide you with an opportunity to show you have the required knowledge for this unit. Answer each question below. 1. Discuss two organisational policies and procedures that relate to debriefing and crisis incidents in your organisation or vocational placement agency and explain what each policy is responsible for directing. Policy or procedure relating to debriefing and crisis incidents The purpose of the policy or procedure 1. Grievance procedure Investigates to determine whether it can be substantiated. Investigations need to be prompt and thorough as any delay may hinder the investigation or even suggest the complaint is not being taken seriously (Employsure, 2020) 2. Critical incident stress management Provides support to assist the recovery of normal individuals experiencing normal distress following exposure to abnormal events. It is based on a series of comprehensive and confidential strategies that aim to minimise any adverse emotional reaction the person may have (Betterhealth Victoria Government,2020) 2. Explain what your organisation’s Workplace Dispute Resolution policies and procedures focus on. (50 words). In Part 5, Division 7A of Work Health and Safety Act 2011 (WHS Act) states the dispute resolution provision for WHS and provides certainty where a dispute remains unresolved. This encourage parties to resolve issues at the workplace without need for escalation to either the regulator or an external tribunal, is achieved (WorkSafe Queensland, 2020) 3. Outline three (3) legal or ethical factors to consider in dispute resolution and explain why. Legal or ethical factor Rationale for consideration in dispute resolution Privacy and confidentiality 4. Explain three (3) techniques that can be used in debriefing and that you have not previously used. Identify who might mentor you develop these techniques. Technique to be used in debriefing Your Mentor Meditation relaxation strategies 5. What are two (2) possible indicators which may raise concern in relation to the following aspects of employee health and well-being? Aspect of health Examples of indicators of concern Physical health · Fatigue · Musular tension (Betterhealth Victoria Government,2020) Mental health · Confused thinking or reduced ability to concentrate · Inability to cope with daily problems or stress (Mayo Clinic, 2020) Emotional well being Impacted by workplace factors such as unmanaged stress and conflict high level demands, violent or threateing behaviour (TAFE Queensland, 2020) Stress Excessive stress symptoms include: poor self-esteem, headaches and nervousness (TAFE Queensland, 2020) Burnout Body and mind are overload stress over time. Caused problems include poor management and lack of interest in work outcomes (TAFE Queensland, 2020) High use of sick leave 6. Explain the impact of stress on the individual’s physical and psychological state? (50 words total) a. Physical state: a. Psychological state: 7. 8. Discuss (5) strategies employee can use to manage stress. Strategy or technique Reason for selection 9. Provide and discuss three (3) examples of internal or external support options/ employee assistance programs that you are aware of. For internal support, employees can access the free counselling service provided by the organisation they work with and as for external support, there is the World Wellness Group and Psychologist specialist eg. ER Health Clinic. 10. Explain in ordered steps what you would do if a client or a colleague has specific needs that you cannot meet during a debriefing. (75 words) 11. Detail (3) examples of professional boundaries you as a staff member (conducting the de- briefing) need to respect. As a staff member, the professional boundaries I would would require to follow include: · Ensure I am fufil my duty of care · Focus primary on the client’s or colleagues needs rather your needs · Inform the client/colleague what decision are being made out about them and why. References Betterhealth Victoria Government. 2020. Work-Related Stress. Retrieved from https://www.betterhealth.vic.gov.au/health/HealthyLiving/work-related-stress?viewAsPdf=true#:~:text=Symptoms%20of%20work%2Drelated%20stress&text=Physical%20symptoms%20include%3A%20Fatigue%20Muscular,diarrhoea%20or%20constipation%20Dermatological%20disorders. Betterhealth Victoria Government. 2020. Workplace Safety - Coping With A Critical Incident. Retrieved from: https://www.betterhealth.vic.gov.au/health/healthyliving/workplace-safety-coping-with-a-critical-incident Employsure. 2020. Understanding Workplace Grievances And Complaints. Retrieved from
Section 4B: Performance activity Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit. Answer the question according to the information below, ensuring you have de-identified any information. (100 words maximum per reflection). Activity: In your role as a community service worker, as a student or a worker in another workplace you will have encountered situations where you have observed colleague’s emotional well-being is placed at risk by internal or external factors. These include instances where compromised home or financial situations, abuse, violence, mental illness and lack of empowerment can contribute to a person being unable to develop and maintain emotional and psychological well-being. Reflect on two (2) occasions where you have provided support to two (2) student or work place colleagues over a short period of time. Note – this assessment task is not asking you to deliver any counselling or reflections on counselling practice. Rather focus on how you used your support skills to assist two (2) individuals to meet their needs using a range of strategies including referral onto another agency. Steps: Record two (2) reflections about how you have provided support to two (2) different colleagues to support, address and monitor their stress and emotional wellbeing. Use the summary tables on the following page to record your reflections. 1. Structure each reflection using these points: Identify