Look at the encounter between Damon and Leila that began with Leila saying, “Stop it, Damon,” and ending with Janelle saying, “Another outburst like that, Leila, and your name goes on the board.” Of...

Look at the encounter between Damon and Leila that began with Leila saying, “Stop it, Damon,” and ending with Janelle saying, “Another outburst like that, Leila, and your name goes on the board.” Of the following, which is the best assessment of Janelle’s handling of this incident?

a. It was effective because she intervened immediately to stop the disruption.

b. It was ineffective because Janelle’s reprimand of Leila indicated a lack of withitness.

c. It was effective because Janelle responded assertively instead of aggressively or passively in responding to Leila.

d. It was ineffective because Janelle didn’t use an I-message in responding to Leila.