List the three components of a service desk mission. 1. Why is it important for a service desk to have a mission and goals that are clearly defined? 2. What is a key to success for multigenerational...

List the three components of a service desk mission.

1. Why is it important for a service desk to have a mission and goals that are clearly defined?

2. What is a key to success for multigenerational teams?

3. Why is it important for the service desk to have a positive working relationship with other support groups?