List and describe the 4 steps in Deming’s PDCA cycle. Give an example of what you would do in each step as if you were a restaurant owner and had noticed an increasing amount of customer complaints about the quality of food they were being served.List and describe the 4 different types of service customers. How you would attract each type if you owned a local tavern. Which type(s) do you think you would be most associated with and why?Compare and contrast the two generic strategies for capacity management. Describe three ways you could accomplish each. Which strategy would you use if you owned a grocery store and why?
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