Learning Outcomes Assessed The following course learning outcomes are assessed by completing this assessment:  K1. Identify effective communication strategies and techniques, including technology...

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Learning Outcomes Assessed


The following course learning outcomes are assessed by completing this assessment:


 K1. Identify effective communication strategies and techniques, including technology that


can be used in and across health professions


 K2. Discuss the enablers and barriers to effective communication and how it impacts our


interaction with others


 K3. Identify key aspects of effective public, interpersonal and therapeutic communication in


various professional contexts


 K4. Explore group processes and group dynamics essential for workplace teamwork


interactions


 K5. Explore cultural safety, intercultural and inclusive communication strategies in and


across health professions


 S2. Develop empathetic questioning and active listening skills to break down barriers to


effective communication


 S3. Demonstrate effective academic skills, oral and written communication skills


appropriate for health professionals


 A1. Use active listening techniques and effective questioning skills to enhance


understanding and show empathy in interpersonal and therapeutic interactions



Assessment Details


In your essay, you will assume the role of a counsellor who has received a client referral. Referrals


can be accessed on Moodle. You have not yet met this client. Your essay should critically reflect


on how communication with the client will take place.


Your essay should address the following:


 How would you develop rapport with the client?


 What communication strategies would you employ to facilitate effective communication,


and how would you implement these strategies?


 What do you believe to be some barriers, such as socio-cultural factors, to effective


communication with this client? How will you overcome these barriers?


 What ethical considerations are present in this case?


 Consider at least 3 other health professionals you may communicate with regarding your


client’s healthcare? What ethical considerations are present when communicating with


other health professionals? What are some challenges that could arise from this


interprofessional communication?



Research:
Essays are expected to be evidence based – claims and ideas should be


supported by research. Students are expected to include a minimum of 5 references.


References included in the oral presentation and annotated bibliography can be used in


the essay.




Aboriginal


Who does the client live with? Client lives with mother and 3 younger siblings


Education/employment status? Client is currently working full time


Is the client aware of an consenting to the referral and wanting treatment? Client consents to treatment



Reason for Referral


Presenting issues:


Mental health Social support


Family support Home environment Alcohol/drugs


Mental health diagnosis (if relevant): No previous diagnosis


Client history: Benjamin (Benny) is being referred by his GP due to concerns regarding mood and substance use.


Benny presented to his GP because he has been having trouble sleeping. Upon assessing Benny’s recent mood and


alcohol intake (daily standard drinks ~6), the GP has recommended Benny seek support.


Benny reports that he has been feeling ‘down’ for the past few months, especially since he had a fight with his Dad.


Benny’s parents separated when Benny was 12. Benny reported that his relationship with his Dad has always been


strained, but for the past few years his Dad has been seeing less and less of Benny and his siblings. Benny’s Mum


does not like to talk about his Dad and becomes very upset when Benny mentions him. The last time Benny spoke


to his Dad they had a fight about his Dad spending less time with Benny’s younger siblings. Benny has not spoken to


his Dad since, and does not feel like he is able to get support from his Mum.


Benny works full time and enjoys his employment, but recently he reports he is having trouble concentrating on the


job because he is not sleeping well. To try and sleep, Benny has been consuming more alcohol. He finds the alcohol


also really helps his mood. Benny reports feeling more and more lonely, because he does not want to talk to anyone


about his mood and alcohol consumption.


Relevant medications: Client has expressed reluctance regarding mood regulating medication


Risk to self or others: Low

Answered Same DayMay 14, 2021

Answer To: Learning Outcomes Assessed The following course learning outcomes are assessed by completing this...

Taruna answered on May 15 2021
153 Votes
6
Therapeutic Communication Analysis and Overview of Benny’s Case Study
Introduction
    Communication is defined by a system in which, language, symbols and gestures are integrated to convey the correct form of message. In fact, in the general lives of people, communication strategies decide what course of action, a dialogue between two people will be shaped. In professional world, communication is more like a complete subject (Coleman, 2011). Learning of which leads professional understanding about establishing perfect communication norms. In healthcare, Therapeutic communication is defined by identifying the issue and setting up the goals that will be achieved through providing quality of care. In particular reference given to the issues of the clients, the experts focus over the roots of the problem before intervening through perfect care plan designed for the client (Coleman, 2011). There are various steps through which counseling is done for the clients suffering from various psychological issues. The following is an analysis of the given case study of Benny, the Aboriginal, who suffers from lack of sleep and substance abuse.
Summative Overview of the Case
     The client who has been taken up for this study is Benny, a young professional worker who belongs to the Aboriginal community. He has been suffering from substance abuse since past few years. He lives with his mother and three siblings. The root cause behind his substance abuse and deprivation of sleep has emerged from the separation of his parents and its psychological impact over his personality. Benny is not able to cope up with this separation. At times, family disputes happen when the discussion is made over his father because he has now left the family on its own.
Further, Benny, along with his mother, is now taking care of his three siblings. The constant work, family issues as well as the depressive thought process about the separation of his parents have led to the deprivation of sleep in his life. To avoid that deprivation, he now uses alcohol and the process of alcohol intake has made him an addict. He requires formal support and counseling, as per the general standards of psychological support. To do the same, there are some steps that will be effective from the time of first meeting with him. Rapport building and the establishment of professional communication strategies will be the first aspect of focus; the rapport will be built based on developing initial confidence in him.
Rapport Building and Establishment of the Communication Strategies
    Rapport is the key to successful Therapeutic communication. By building effective rapport, the experts open up the process of counseling on a positive note (Rish et al, 2012). There are some ways through which, effective rapport building is done. “When considering the importance of communication in health care, patient safety is one of the top reasons to create an effective communication structure in any health care organization. Inadequate communication is often a leading cause of in-hospital deaths. “In a retrospective review of 14,000 in-hospital deaths, communication errors were found to be the lead cause, twice as frequent as errors due to inadequate clinical skill,” notes a 2006 study in the Clinical Biochemist Review. While communication errors can have severe consequences, these issues are often relatively easy to fix, meaning many patient deaths caused by communication errors are preventable. That fact alone is one of the most important reasons why communication is so important for...
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