Learner Guide: MSS405081-MSS405088 Plan energy management and proactive maintenance Learner Activity Workbook MSS405081 Develop a proactive maintenance strategy V1 MSS50118 Diploma of Sustainable...

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Learner Guide: MSS405081-MSS405088 Plan energy management and proactive maintenance Learner Activity Workbook MSS405081 Develop a proactive maintenance strategy V1 MSS50118 Diploma of Sustainable Operations © ATAR Design. All rights reserved. No part of this work may be produced, published, communicated to the public or adapted without permission. Page 2 of 167 Copyright 2021 © Australian College of Business Intelligence All rights reserved Version: 21.0 Date Modified: September 2021 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence. Disclaimer: The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so. Learner Activity Workbook MSS405081 Develop a proactive maintenance strategy V1 MSS50118 Diploma of Sustainable Operations © ATAR Design. All rights reserved. No part of this work may be produced, published, communicated to the public or adapted without permission. Page 3 of 167 Contents Section 1. Determine appropriate analytical techniques ............................................................. 10 Liaise with key stakeholders to determine objectives of maintenance strategy. ......................................... 10 Communication .............................................................................................................................................. 12 What is communication? ............................................................................................................................... 12 Communication channels ............................................................................................................................... 12 Verbal communication ................................................................................................................................... 13 Non-verbal ...................................................................................................................................................... 14 Stakeholder management and communication plan ..................................................................................... 15 Motivations and interests .............................................................................................................................. 16 Stakeholder analysis ....................................................................................................................................... 16 Needs assessment steps................................................................................................................................. 17 Stakeholder communication plan template: ................................................................................................. 18 Stakeholder management plan template: ..................................................................................................... 19 10 key principles for stakeholder engagement .............................................................................................. 21 What is the maintenance strategy for your organisation? .....................................................................