Lead and manage organisational change.3 tasksTemplate style assignment.
Assessment Task 1 Lead and manage organisational change BSBINN601 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ------OFFICE USE ONLY----- For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment Question Marking Sheet - Assessor to complete. Did the student satisfactorily address each question as instructed: Completed satisfactorily S NYS DNS Comments Question 1 Question 2 Question 3 Question 4 Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration2 Task 1 – Knowledge Questionnaire5 Question 16 Question 27 Question 37 Question 47 Task 1 – Knowledge Questionnaire Task summary and instructions What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: · explain the change management process or cycle and strategies for communicating and embedding change · explain how organisational behaviour and the external environment can impact on change strategies · describe the components of a change management project plan · list potential barriers to change and explain possible strategies to address barriers. What do I need to do to complete this task satisfactorily? · submit your answers to the questions within the set timeframe, · answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily. It is advisable to: · review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question. Specifications You must submit to GOALS the · assessment coversheet, · answers to all questions, · references. Resources and equipment · computer with Internet access, · access to Microsoft Office suites or similar software, · learning material. What will the assessor be looking for? Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation, such as policies and procedures related to project management. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task. Answer all the questions below: Question 1 Company X is a successful restaurant operating in Sydney. They have decided to strengthen their vegan menu choices and give their establishment a clear direction to become a leader in modern vegan cuisine. · Describe the change management process approach from change identification to implementation that company X will have to follow. · Describe how company X could communicate and embed the change at all levels of the organisation. (100-150 words) Question 2 Explain why and how the internal and external business environment can impact on change strategies. Provide a practical example using Company X from question 1. (80-120 words) Question 3 List and describe four (4) components of a change management project plan. Component Description (40-80 words/component) Question 4 List four (4) barriers to change. For each barrier that you have listed, explain possible strategies to overcome the barrier. Barrier to change Strategy to overcome the barrier (30-50 words/barrier) BSBINN601 - Lead and manage organisational change V2 2020 Page 7 RTO Provider: 91153 - CRICOS Code: 02672K greenwichcollege.edu.au Assessment Task 2 Lead and manage organisational change BSBINN601 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ------OFFICE USE ONLY----- For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactory completed and submitted the following: · Change Initiative Opportunity Report in Task 2.1A · Meeting minutes in Task 2.1B · Summary of changes to the Change Initiative Opportunity Report in Task 2.1B · Change Management Plan in task 2.2A · Observation Checklist Task 2.2B · Changes to the Change Management Plan in Task 2.2B ☐ ☐ ☐ The student conducted the consultation meeting as instructed in task 2.1B. · Presented the report and explained each part, focusing on the outcome of the internal and external business environment analysis to justify your recommendations · Sought feedback and inputs from stakeholders · Determined if there are additional change requirements not identified in the report · Reviewed and prioritised the change requirements in collaboration with the group of stakeholders · Communicated effectively using techniques such as summarising, rephrasing, questioning and active listening · Clarified and confirmed understanding · Facilitated the consultation meeting and engaged the group of stakeholders · Used this opportunity to build and maintain effective working relationships · Used negotiation techniques if needed Feedback in comments. ☐ ☐ ☐ Demonstrated ability to: · Identify strategic change needs through an analysis of organisational objectives · Review existing policies and practices against strategic objectives to identify where changes are required · Monitor the external environment to identify events or trends that impact on the achievement of organisational objectives · Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions This is evidenced by: · Change Initiative Opportunity Report in Task 2.1A ☐ ☐ ☐ Demonstrated ability to: · Review and prioritise change requirements or opportunities with relevant managers · Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities This is evidenced by: · Change Initiative Opportunity Report in Task 2.1A · Meeting minutes in Task 2.1B · Summary of changes to the Change Initiative Opportunity Report in Task 2.1B ☐ ☐ ☐ Demonstrated ability to: · Undertake cost-benefit analysis for high priority change requirements and opportunities · Undertake risk analysis and apply problem-solving and innovation skills to identify barriers to change and agree and record mitigation strategies · Develop a change management project plan · Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss · Arrange activities to deliver the communication or education plans to relevant groups and individuals This is evidenced by: · Change Management Plan in task 2.2A ☐ ☐ ☐ Demonstrated ability to: · Obtain approvals from relevant authorities to confirm the change management process · Assign resources to the project and agree on reporting protocols with relevant managers · Consult with relevant groups and individuals for input into the change process This is evidenced by: · Change Management Plan in task 2.2A · Observation Checklist Task 2.2B · Changes to the Change Management Plan in Task 2.2B ☐ ☐ ☐ Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration2 Task 2 – Identify change requirements and develop a change management plan7 Task 2.1 Identify change requirements and opportunities12 Task 2.2 Develop a change management strategy17 Appendix 1 – Scenario25 Task 2 – Identify change requirements and develop a change management plan Task summary and instructions What is this assessment task about? You are a change management practitioner contracted by MMI Professional Education to: a) Identify change requirements and opportunities b) Develop a change management strategy c) Implement the change management strategy Task 2 focuses on point a) and b). To complete this task, please refer to Appendix 1 – Scenario at the end of this assessment document. Relevant policies and procedures are provided in a separate folder. This task comprises of product-based assessment methods, and direct observation of two Role Plays in a simulated work environment. It has been designed to evaluate your ability to: · Identify strategic change needs through an analysis of organisational objectives · Review existing policies and practices against strategic objectives to identify where changes are required · Monitor the external environment to identify events or trends that impact on the achievement of organisational objectives · Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions · Review and prioritise change requirements or opportunities with relevant managers · Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities · Undertake cost-benefit analysis for high priority change requirements and opportunities · Undertake risk analysis and apply problem-solving and