New Server Training & Development Plan
Objective:
As the training coordinator, I have been tasked with creating a training and development program for newly hired servers at a high-end restaurant.
A mentoring team will be assigned as part of the training. This is done to highlight distinct service styles and personalities. Teams are put together to complement one another.
Training Plan will include:
Orientation and onboarding
All mandatory training will be onsite
Formal active training (in person with a mentoring team) instruction
Read policies, formal table setting layout, finished plates, and menu instruction
On the job and paid
Cross training opportunities
Customer service skills
Problem-solving techniques
Food handling and safety
Workplace safety
Plan will last approximately two weeks, based on trainee needs
Evaluation:
New employees will be evaluated periodically during the training process by restaurant managers. This will allow both the employee and managers to get different perspectives on how the training is going. All participants are welcome to suggest any improvements that need to be made to the plan going forward.