hiKnowledge Assessment Knowledge Assessment Criteria Unit code, name and release number ICTICT517 -...

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hiKnowledge Assessment Knowledge Assessment Criteria Unit code, name and release number ICTICT517 - Match ICT needs with the strategic direction of the organisation (1) Qualification/Course code, name and release number ICT50418 - Diploma of Information Technology Networking (1) ICT50419 - Diploma of Information Technology (1) Student details Student number Student name Assessment Declaration This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date 	  Document title	Version 1.0	Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: ICTICT517_AE_Kn_3of3	Page 2 of 14 Resource ID:    TBS_19_004_ICTICT517_AE_Kn_3of3                                                                          STUDENT NAME:  Version:	20191028 Date created:	05/09/2019 Date modified:	08/11/2019 For queries, please contact: SkillsPoint		Technology and Business Services Location 		Ultimo © 2019 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2019, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 8 November 2019. For current information please refer to our website or your teacher as appropriate. Assessment instructions Table 1 Assessment instructions 	Assessment details 	Instructions 	Assessment overview 	The objective of this assessment is to assess your knowledge as would be required to ensure information and communications technology (ICT) products and systems match the strategic direction of the organisation. 	Assessment Event number 	3 of 3 	Instructions for this assessment 	This is a written assessment and it will be assessing you on your knowledge of the unit. This assessment is in 2 parts: 1. Scenario based questions 2. Short answer questions This assessment is supported by the following: · Assessment feedback 	Submission instructions  	On completion of this assessment, you are required to submit it to your assessor for marking.  It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. 	What do I need to do to achieve a satisfactory result? 	To achieve a satisfactory result for this assessment all questions must be answered correctly. 	What do I need to provide? 	Pens 	Due date/time allowed 	3 hours This assessment is completed outside the classroom. 	Assessment feedback, review or appeals 	Appeals are addressed in accordance with Assessment Guidelines for TAFE NSW. Part 1: Scenario based questions Please read the following scenario carefully and answer the following questions. Go-Air scenario Go-Air is a small no frills airline with a fleet of 22 aircrafts.  It started in 2007 as a low-cost budget carrier and had been the top airline in its category.  The strategic plan 2014-2018 struggled to meet its objectives due to increased competition, lack of a customer loyalty program (that other low-cost carriers offer), increasing frequency of flight delays and customer dissatisfaction.   Go-Air management board has decided to carry out a major review of the business strategy for the next 5-year strategic plan (2019-2023).  As a senior ICT manager you have been asked provide advice in preparing the next strategic plan as it relates to current and future ICT systems. Questions 1. As a senior ICT manager outline what would be your first step in this scenario? (Hint: Think about gaining better understanding of the existing strategic plan and current business practices). 50-75 words 	 2. In the current strategic plan review, you have determined that there needs to be a significant investment in ICT systems. The introduction of a customer loyalty program is one area that would have impact on ICT systems and consequently the Go-Air business.  Describe how this change might affect Go-Air business?    50-75 words 	 3. Based on your answer in question 2 above, describe your advice to the Go-Air management regarding changes to ICT systems to accommodate a customer loyalty program?     50-75 words 	 4. Outline your justification to Go-Air management for an increase in ICT related costs associated with the introduction of a customer loyalty program? (Hint: Think of ICT related cost as an investment and include some intangible benefits in your answer) 75-150 words 	 5. Based on the information provided in the Go-Air scenario, describe what other advice you have for the Go-Air management for the 2019-2023 Strategic Plan regarding ICT systems? Please provide at least two ICT related examples in your answer.     50-75 words 	 6. Implementing a customer loyalty program will mean significant changes to current ICT systems. Outline an action plan to implement this change. Describe what you expect will happen after this change has been implemented?        150-200 words 	 7. Implementing the customer loyalty program will involve some difficulties for both ICT systems and Go-Air business as a whole. Describe 2 possible problems (1 ICT related and 1 business related) that could be associated with this change. Include an explanation as to why you believe these may be possible problems?      50-75 words 	 Part 2: Short answer questions Read the following question carefully and enter your answer in the box below the question. 1. What would be the primary objective of an organisation’s strategic plan? Include in your answer a brief description of each of the components of a strategic plan.     75-150 words 	 2. Explain how are the ICT needs of an organisation are incorporated into its strategic plan. (Hint: Think from the perspective of the significance of ICT in today’s business environment).      75-150 words 	 3. Gaps between the existing and required ICT systems are a reality that can have adverse effects on business operations. This is an example of why gap analysis is so important. What are the most commonly used gap analysis techniques?  Identify and briefly describe 2 techniques (One being SWOT).    250 words. 	 4. In order to answer the following question you will need to find the most recent TAFE NSW Annual Report. To do this go to www.tafensw.edu.au and search for ‘annual report’. This Annual Report will include details of TAFE NSW’s Strategic Plan and recent performance. Briefly describe what is the current strategic directions for TAFE NSW?  In your opinion, are the objectives and strategic directions of TAFE NSW aligned to each other? Briefly describe why you believe this. (Please note: Objectives relate to the current state of affairs whereas strategic directions link the current state to the future or desired state).  75-150 words 	 5. Suppose you have identified a few gaps between the objectives and strategic directions of an organisation. Addressing these gaps will require some changes or improvements to the current ICT systems.  Briefly describe the effects of such changes on an organisation and how these effects can be kept to a minimum without compromising business operations.    (Hint: Consider how the employees will react to proposed changes and the strategies that can be considered to address any probable adverse reactions). 100-200 words 	 6. You need to prepare a report for management and present it to the board. This report will include information about a project proposal to implement a significant change in the organisation’s ICT systems. How is such a professionally written report structured?  Identify and briefly describe the main components of the report.     100-200 words. 	 7. In your role as an ICT manager you have been asked to identify and evaluate external ICT systems and products that are suitable for your organisation. As part of this review you will also need to re-evaluate internal ICT systems and product for their continuing suitability. Explain what methods you would use to complete this task.     200 words. 	 Assessment Feedback NOTE: This section must have the assessor signature and student signature to complete the feedback. Assessment outcome ☐ Satisfactory ☐ Unsatisfactory Assessor Feedback ☐ Was the assessment event successfully completed? ☐ If no, was the resubmission/re-assessment successfully completed? ☐ Was reasonable adjustment in place for this assessment event? If yes, ensure it is detailed on the assessment document. Comments: Assessor name, signature and date: Student acknowledgement of assessment outcome Would you like to make any comments about this assessment? Student name, signature and date NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking.   ICTICT517_AE_Pro_1of3 Project Assessment 1 Criteria Unit code, name and release number ICTICT517 - Match ICT needs with the strategic direction of the organisation (1) Qualification/Course code, name and release number ICT50418 - Diploma of Information Technology Networking (1) ICT50118 - Diploma of Information Technology (1) Student details Student number Student name Assessment Declaration This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date 	  Document title	Version 1.0	Page 1 of 3 Disclaimer:  Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0  | Created: dd/mm/2011 Document title: ICTICT517_AE_Pro_1of3	Page 1 of 17 Resource ID: TBS_19_004_ICTICT517_AE_Pro_1of3                                                                               STUDENT NAME:  Version:	20191028 Date created:	14/09/2019 Date

Neha · Accepted Answer

78151 - bahadur/ictict517aekn3of3-ii2by30b-xqnxwwwk.docx
Knowledge Assessment
Criteria
Unit code, name and release number
ICTICT517 - Match ICT needs with the strategic direction of the organisation (1)
Qualification/Course code, name and release number
ICT50418 - Diploma of Information Technology Networking (1)
ICT50419 - Diploma of Information Technology (1)
Student details
Student number
Student name
Assessment Declaration
This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.
No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.
I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.
Student signature and Date
	 
Document title	Version 1.0	Page 1 of 3
Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version.
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011
Document title: ICTICT517_AE_Kn_3of3	Page 2 of 14
Resource ID:    TBS_19_004_ICTICT517_AE_Kn_3of3                                                                          STUDENT NAME: 
Version:	20191028
Date created:	05/09/2019
Date modified:	20/04/2021
For queries, please contact:
SkillsPoint		Technology and Business Services
Location 		Ultimo
© 2019 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents in this document is copyright © TAFE NSW 2019, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 20 April 2021. For current information please refer to our website or your teacher as appropriate.
Assessment instructions
Table 1 Assessment instructions
		Assessment details
		Instructions
		Assessment overview
		The objective of this assessment is to assess your knowledge as would be required to ensure information and communications technology (ICT) products and systems match the strategic direction of the organisation.
		Assessment Event number
		3 of 3
		Instructions for this assessment
		This is a written assessment and it will be assessing you on your knowledge of the unit.
This assessment is in 2 parts:
1. Scenario based questions
2. Short answer questions
This assessment is supported by the following:
· Assessment feedback
		Submission instructions 
		On completion of this assessment, you are required to submit it to your assessor for marking. 
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
		What do I need to do to achieve a satisfactory result?
		To achieve a satisfactory result for this assessment all questions must be answered correctly.
		What do I need to provide?
		Pens
		Due date/time allowed
		3 hours
This assessment is completed outside the classroom.
		Assessment feedback, review or appeals
		Appeals are addressed in accordance with Assessment Guidelines for TAFE NSW.
Part 1: Scenario based questions
Please read the following scenario carefully and answer the following questions.
Go-Air scenario
Go-Air is a small no frills airline with a fleet of 22 aircrafts.  It started in 2007 as a low-cost budget carrier and had been the top airline in its category.  The strategic plan 2014-2018 struggled to meet its objectives due to increased competition, lack of a customer loyalty program (that other low-cost carriers offer), increasing frequency of flight delays and customer dissatisfaction.  
Go-Air management board has decided to carry out a major review of the business strategy for the next 5-year strategic plan (2019-2023).  As a senior ICT manager you have been asked provide advice in preparing the next strategic plan as it relates to current and future ICT systems.
Questions
1. As a senior ICT manager outline what would be your first step in this scenario? (Hint: Think about gaining better understanding of the existing strategic plan and current business practices). 50-75 words
		When we start with a new model then it is important to have information about whatever existing already. Before working on the better version of the existing project it is very important to have all the information about the current work in process and what all the issues faced by the employees in the current scenario. We will follow the existing strategic plan and all the current business practices which are followed in the organization to get better understanding of the scenario and then develop a new scenario with improved practices. 
2. In the current strategic plan review, you have determined that there needs to be a significant investment in ICT systems. The introduction of a customer loyalty program is one area that would have impact on ICT systems and consequently the Go-Air business. 
Describe how this change might affect Go-Air business?    50-75 words
		The customer loyalty programme is a program which can allow organization to retain more and more customers. With the help of customer loyalty programs, it becomes easier for the organization to provide different discounts in offers to the customers which can attract them. 
3. Based on your answer in question 2 above, describe your advice to the Go-Air management regarding changes to ICT systems to accommodate a customer loyalty program?     50-75 words
		After implementing the  customer loyalty programs it will become easier for the organization to attract more people. When the customer receives offers and discount, they will try to avail these services and for that they have to come to the organization and express their programs. The offers and discounts will be applied to the final price of the customers which will be beneficial for the organization and also help the customer to save some. 
4. Outline your justification to Go-Air management for an increase in ICT related costs associated with the introduction of a customer loyalty program? (Hint: Think of ICT related cost as an investment and include some intangible benefits in your answer) 75-150 words
		The costs which are related with the ICT in ho air management will be impacted by introducing the customer loyalty. When the customer will be using customer loyalty program then they will receive some discount or the offer which will be deducted from the final price and this can change the cost and also for managing all the information about this programme they will need a system where all the information can be stored and retrieve which will ask the organization to make sum investment. 
5. Based on the information provided in the Go-Air scenario, describe what other advice you have for the Go-Air management for the 2019-2023 Strategic Plan regarding ICT systems? Please provide at least two ICT related examples in your answer.     50-75 words
		· Organization should try to listen to each of them customers. It would be helpful for the organization to implement customer relationship management software which will make it easier for the employees to handle queries of the customers and satisfied with the answers.
· Another solution is that the organization can have real time system where all the information will be updated in real time without any delays. 
6. Implementing a customer loyalty program will mean significant changes to current ICT systems. Outline an action plan to implement this change. Describe what you expect will happen after this change has been implemented?        150-200 words
		Loyalty programs can help you increase revenue increasing customer retention can help to boost the profits by using this program. Loyal customers already have the trust of the organization. It allows to save the money also. When we are creating and implementing the loyalty programme then it is an event investment, and the customer retention strategies are generally less expensive . It also allows us to collect the important data. The modern consumers generally prefer to have specialised experience  show with this program we can ask the customers to fill out the profiles as the part of loyalty program and it can get us the data which can be used to personalise the experience of the customers and also create the targeted marketing campaigns. 
7. Implementing the customer loyalty program will involve some difficulties for both ICT systems and Go-Air business as a whole. Describe 2 possible problems (1 ICT related and 1 business related) that could be associated with this change. Include an explanation as to why you believe these may be possible problems?      50-75 words
		It will be a huge problem customer are facing in the customer loyalty programs. None of the customers like the in acidity of the system and we are implementing the customer loyalty program then it should be easily accessible by the customers otherwise it will have business problems for the organization. The loyalty program should have a appealing nature otherwise it will fail to attract the customers. 
Part 2: Short answer questions
Read the following question carefully and enter your answer in the box below the question.
1. What would be the primary objective of an organisation’s strategic plan? Include in your answer a brief description of each of the components of a strategic plan.     75-150 words
		The strategic planning can be defined as the systematic process which will help us to set an ambition for the organization in future and also determine the best manner to achieve. The primary purpose is to connect 3 different areas which are the mission, vision and the plain. Mission is used to describe the function and purpose of the business. Vision is used to describe what we want to achieve, and plan will be used to outline how we can achieve the bones. The strategy planning is different from the business planning. It will need to step back from the day-to-day operations and understand bear the business is heading and set the long-term goals objectives. 
2. Explain how are the ICT needs of an organisation are incorporated into its strategic plan. (Hint: Think from the perspective of the significance of ICT in today’s business environment).     
75-150 words
		 When we plan for the ICT in the strategic planning then it provides us 3 different benefits.

Knowledge Assessment Knowledge Assessment Criteria Unit code, name and release number ICTICT517 - Match ICT needs with the strategic direction of the organisation (1) Qualification/Course code, name...

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