Knowledge Assessment Knowledge Assessment Criteria Unit code, name and release number ICTNWK408 - Configure a desktop environment (1) Qualification/Course code, name and release number ICT...

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Knowledge Assessment Knowledge Assessment Criteria Unit code, name and release number ICTNWK408 - Configure a desktop environment (1) Qualification/Course code, name and release number ICT40418 - Certificate IV in Information Technology Networking (1) Student details Student number Student name Assessment Declaration This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date Document titleVersion 1.0Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: ICTNWK408_AE_Kn_1of2Page 5 of 18 Resource ID: TBS_19_003_ ICTNWK408_AE_Kn_1of2 STUDENT NAME: Version:20200117 Date created:14/10/2019 Date modified:05/02/2020 For queries, please contact: SkillsPointTechnology and Business Services Location Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 © 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 5 February 2020. For current information please refer to our website or your teacher as appropriate. Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance as would be required to install, configure and support a desktop or workstation operating system in a networked environment. This includes: · Outline the features of current desktop operating systems, applications, compatibility issues and the resolution procedures · Summarise the configuration requirements of a desktop environment · Explain file system navigation and manipulation utilities, including: · Summarise relevant work health and safety (WHS) and regulatory requirements for desktop operators. Assessment Event number 1 of 2 Instructions for this assessment This is a written assessment and it will be assessing you on your knowledge of the unit. This assessment is in 1 part: 1. Short answer questions This assessment is supported by the following: · Assessment feedback Submission instructions On completion of this assessment, you are required to submit your work to your assessor for marking (as instructed by your assessor). You are required to submit the following file: 1. This updated assessment item. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment all questions must be answered correctly. What do I need to provide? USB with at least 1GB of storage What the assessor will provide? Access to PCs with the following: · Word processing software · Internet access Supervision This assessment may take place in the classroom or as a ‘take-home’ task. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. You may access their referenced text, learning notes and other resources. Due date/time allowed Approximate time to complete: 2 hours Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Part 1: Short answer Read the question carefully and complete your answer in the space provided below the question. Use the word limit as an indication of the detail required in your answer. Question 1 Scenario You have been asked to assist a user wanting to upgrade from Windows 8.1 to Windows 10. The Windows PC has the following components: · 2GB RAM · Intel Pentium G620 CPU · 256 GB HDD at 5400RPM with 35 GB free · Graphics card with DirectX 9 support and resolution of 1024*768 display · Windows 8.1 Home with licence sticker on the bottom 1.1. Provide details of some specific hardware components or system requirements that need to be checked to ensure compatibility when upgrading the operating system and determine if they meet the minimum requirements. Use the following table for your answer. (Approx. 100 words) 1.2. The user received an offer about a free upgrade to Windows 10 a few years ago and would now like to take advantage of this offer. Advise them if this is or is not possible. If it is not possible to upgrade for free, explain how they can still upgrade to Windows 10. Use the following table for your answer. (Approx. 100 words) References Include all your research information sources in the box below using APA referencing style. · Question 2 Write a report to your IT workplace manager regarding Windows licensing. You must include the following information: a) A comparative analysis between Windows OEM licencing and volume licensing b) An explanation of the conditions in which is Windows OEM is free to the consumer c) A discussion of the circumstances under which you would use volume licensing. Use the following table for your answer. (Approx. 150 to 200 words) References Include all your research information sources in the box below using APA referencing style. · Question 3 3.1. Explain the default filing system of the latest Windows desktop operating system (e.g. Windows 10). 3.2. Analyse of why this file system is an improvement over the previous version. Use the following table for your answer. (Approx. 100 to 150 words) References Include all your research information sources in the box below using APA referencing style. · Question 4 Identify and describe the features of five (5) diagnostic utilities, built into Windows 10 desktop operating system, which can check system configurations. Include in your description details of how they are used. Include at least 1 network related tool. Use the following table for your answer. (Approx. 50 to 100 words) Question 5 5.1. Identify and outline the features of three (3) software applications supported by the Windows 10 operating system Use the following table for your answer. (Approx. 75 words) 5.2. Identify and outline the features of three (3) software applications supported by the Ubuntu 18.04 LTS operating system Use the following table for your answer. (Approx. 75 words) Question 6 6.1. Outline five (5) features of the Windows 10 desktop operating system. Use the following table for your answer. (Approx. 100 words) 6.2. Outline five (5) features of the Ubuntu 18.04 LTS desktop operating system Use the following table for your answer. (Approx. 100 words) Question 7 Summarise how the different modes of booting controls the desktop environment. In your explanation ensure you describe what is ‘Safe Mode’ and explain when and how it is used. Use the following table for your answer. (Approx. 50 words) Question 8 Summarise the way network protocols, such as TCP/IP, are configured to allow network connectivity to the desktop environment. Include in your answer an explanation of IP addressing, differentiating between static and dynamic addressing. Use the following table for your answer. (Approx. 75 words) Question 9 Explain the purpose of a printer driver in a desktop operating system environment. Include details of how it interacts with software applications and how it is installed and configured. Use the following table for your answer. (Approx. 75 words) Question 10 Explain the purpose of a print management queue in a desktop operating system environment. Explain why it is important to have a print queue management system in place. Include details of print ‘spooling’ in your answer. Use the following table for your answer. (Approx. 75 words) Question 11 Summarise the features of two (2) remote desktop and administration tools. Include details of the applicable operating system and how the tool is used and configured in a desktop environment. Use the following table for your answer. (Approx. 75 words) Question 12 Outline two (2) common compatibility issues experienced in the Windows 10 desktop operating system. Include features of problems users experience when the issue occurs. For each issue describe the steps in the resolution procedure to work around the problem. Use the following table for your answer. (Approx. 75 words) Compatibility issue Resolution procedure Question 13 Outline two (2) common compatibility issues which may occur when upgrading to Mac OSX Mountain Lion. Include features of problems users experience when the issue occurs. For each issue describe the steps in the resolution procedure to work around the problem. Use the following table for your answer. (Approx. 75 words) Compatibility issue Resolution procedure Question 14 Summarise the roles and responsibilities of desktop operators relating to work health and safety (WHS)? Use the following table for your answer. (Approx. 75 words) Question 15 Describe in detail the ergonomically correct way to sit at a computer desk. Include details of the following: a) Chair position and adjustment b) Keyboard position and adjustment c) Screen position and adjustment Use the following table for your answer. (Approx. 150 words) Question 16 Explain the file system navigation and manipulation utilities available for the Windows 10 desktop operating system. In your explanation include specific details of utilities which can edit, copy, move and/or search the file system. Also include specific details of utilities which provide operating system help and support. Hint: You may include details of utilities which come ready loaded with Windows 10 or that can be downloaded from the Microsoft download website. Use the following table for your answer. (Approx. 100 words) Question 17 Explain the difference between ‘ping’ and ‘traceroute’? Include a description of how you
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Answer To: Knowledge Assessment Knowledge Assessment Criteria Unit code, name and release number ICTNWK408 -...

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Knowledge Assessment
Knowledge Assessment
Criteria
Unit code, name and release number
ICTNWK408 - Configure a desktop environment (1)
Qualification/Course code, name and release number
ICT40418 - Certificate IV in Information Technology Networking (1)
Student details
Student number
Student name
Assessment Declaration
This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.
No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.
I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.
Student signature and Date
    
Document title    Version
1.0    Page 1 of 3
Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version.
© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011
Document title: ICTNWK408_AE_Kn_1of2    Page 5 of 18
Resource ID: TBS_19_003_ ICTNWK408_AE_Kn_1of2 STUDENT NAME:
Version:    20200117
Date created:    14/10/2019
Date modified:    01/05/2020
For queries, please contact:
SkillsPoint        Technology and Business Services
Location         Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007
© 2020 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 1 May 2020. For current information please refer to our website or your teacher as appropriate.
Assessment instructions
Table 1 Assessment instructions
    Assessment details
    Instructions
    Assessment overview
    The objective of this assessment is to assess your knowledge and performance as would be required to install, configure and support a desktop or workstation operating system in a networked environment. This includes:
· Outline the features of current desktop operating systems, applications, compatibility issues and the resolution procedures
· Summarise the configuration requirements of a desktop environment
· Explain file system navigation and manipulation utilities, including:
· Summarise relevant work health and safety (WHS) and regulatory requirements for desktop operators.
    Assessment Event number
    1 of 2
    Instructions for this assessment
    This is a written assessment and it will be assessing you on your knowledge of the unit.
This assessment is in 1 part:
1. Short answer questions
This assessment is supported by the following:
· Assessment feedback
    Submission instructions
    On completion of this assessment, you are required to submit your work to your assessor for marking (as instructed by your assessor).
You are required to submit the following file:
1. This updated assessment item.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
    What do I need to do to achieve a satisfactory result?
    To achieve a satisfactory result for this assessment all questions must be answered correctly.
    What do I need to provide?
    USB with at least 1GB of storage
    What the assessor will provide?
    Access to PCs with the following:
· Word processing software
· Internet access
    Supervision
    This assessment may take place in the classroom or as a ‘take-home’ task.
Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
You may access their referenced text, learning notes and other resources.
    Due date/time allowed
    Approximate time to complete: 2 hours
    Assessment feedback, review or appeals
    In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at your college/campus.
Part 1: Short answer
Read the question carefully and complete your answer in the space provided below the question. Use the word limit as an indication of the detail required in your answer.
Question 1
Scenario
You have been asked to assist a user wanting to upgrade from Windows 8.1 to Windows 10. The Windows PC has the following components:
· 2GB RAM
· Intel Pentium G620 CPU
· 256 GB HDD at 5400RPM with 35 GB free
· Graphics card with DirectX 9 support and resolution of 1024*768 display
· Windows 8.1 Home with licence sticker on the bottom
1.1. Provide details of some specific hardware components or system requirements that need to be checked to ensure compatibility when upgrading the operating system and determine if they meet the minimum requirements.
Use the following table for your answer. (Approx. 100 words)
    Although the available components are sufficient for the intended upgrade. The user needs to ensure that enough free space is available. The update convergence requires Update UI, WU Agent to Orchestrator. WU Core and component-based servicing are streamlined for faster and frequent updates. The amount of space needed to download and install Windows updates is highly variable. Windows 10 will automatically free the space when required or notify the user.
1.2. The user received an offer about a free upgrade to Windows 10 a few years ago and would now like to take advantage of this offer. Advise them if this is or is not possible. If it is not possible to upgrade for free, explain how they can still upgrade to Windows 10.
Use the following table for your answer. (Approx. 100 words)
    The offer of free upgrade ended in July, 2016. Therefore, it is not possible any more. However, Microsoft’s Windows 10 Media Creation Tool can be used on the machines with legitimate version of Windows 8.1 with a genuine license. The user needs to visit download page of Windows 10 and download the tool. When the upgrade is in progress, the Windows on user’s machine connects to Microsoft’s activation servers and acquires its digital license of Windows 10. The license is specific to the hardware on which Windows 10 is installed. The system will reactivate automatically in case of formatting the machine. If the user intends to change any hardware part in the machine, Microsoft offers simple procedure for reactivating Windows 10.
References
Include all your research information sources in the box below using APA referencing style.
    · https://support.microsoft.com/en-in/help/12435/windows-10-upgrade-faq
· https://www.forbes.com/sites/gordonkelly/2020/02/04/how-to-upgrade-to-windows-10-for-free-in-2020/#4586d17f75ff
Question 2
Write a report to your IT workplace manager regarding Windows licensing. You must include the following information:
a) A comparative analysis between Windows OEM licencing and volume licensing
b) An explanation of the conditions in which is Windows OEM is free to the consumer
c) A discussion of the circumstances under which you would use volume licensing.
Use the following table for your answer. (Approx. 150 to 200 words)
    OEM software may only be licensed and preinstalled on the PC or server hardware. Deployment with limited-use product ID key or Web or telephone activation. OEM software may not be transferred from one PC or server to another, even if the original PC is no longer in use. Applications and server OEM licenses may be reassigned if Software Assurance (SA) is added within 90 days of the OEM license purchase. Whereas, volume licensing saves time as it leverages preconfigured software compatible with the hardware and standard setup. It is capable of generating additional revenue by selling OEM software within desktop solutions. Product Activation requirements limit deployment capabilities through software distribution or re-imaging limits the deployment capability due to product activation requirements.
When the IT manager feels appropriate that multiple computers require authorized software, then a volume licensing setup would be suitable and a single license key would solve the purpose. It would offer the company cost effective way of acquiring software for multiple PCs along with license agreements for certain number of years.
References
Include all your research information sources in the box below using APA referencing style.
    · Microsoft Licensing Comparison Chart
·...
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