jobs in the past have started in the afternoon. As a student, I always tried to get into the afternoon clinicals. Perhaps I am not cut out for a 7:00 am shift.” “That may be true,” agreed Patricia....

jobs in the past have started in the afternoon. As a student, I always tried to get into the afternoon clinicals. Perhaps I am not cut out for a 7:00 am shift.” “That may be true,” agreed Patricia. “Nonetheless, the hospital has a policy that all new graduates spend a 6-month orientation on the day shift so that they best can learn the policies and procedures of the hospital. When you have completed that period, we could think about rotating you to the later shift. For now, you need to develop some strategies for correcting your tardiness. Do you have any ideas?” “Well,” replied Richard, “I guess I could begin by setting my alarm clock 30 minutes earlier.” This manager recognized the strengths of the employee but did not neglect discussing areas of concern. While acknowledging Richard’s statement of the problem, the nurse manager placed the responsibility for solving it on Richard and did not try to solve the problem for him. The employee, when directly asked to develop a plan, responded with a concrete proposal.