ITSM Assignment Overview ITSM is one of the key functionalities for organizations and allows organizations to achieve higher customer satisfaction, reduce delivery time, and provide service support...

IMPLEMENTING ITSM AT SALESFORCE
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Table of Contents
Table of Contents    2
Introduction    3
Ethical philosophies required for ITSM    3
The Company: Flipkart    4
The Social impact of the technology    5
Benefits    6
Influence and impact of the Human Nature    7
Skills to develop the awareness    7
Cognitive approaches    8
Best practices for the ITSM    10
Professional communication    10
ITSM processes within the business    11
Skills framework    12
IT industry and its Global Nature    12
Conclusion    12
References    14
Introduction
The paper elaborates on the topic “Information Technology Service Management” which deal with the businesses and services related with Information Technology. The role of ITSM in an organization is to design the structure, support and delivery using the Information Technology. IT or Information Technology also provides help to the organizations in developing security procedures and data security methods. Like any process, ITSM also aims to deliver complete customer satisfaction to the consumer of the products or services. The next aspect of IT services used by the organizations is “ITIL” or “Information Technology Infrastructure Library”. The services related to IT various services and deliveries comes under ITIL. The primary base for the ITSM in an organization is to provides the organization the innovative structure that add to the organizational portfolio and provide the IT services and management. The given paper discusses the ITSM of the salesforce that is an important aspect for an organization and developing by using the ITSM (B. and D., 2018).
Ethical philosophies required for ITSM
Each association that keeps up good practices is profited from multiple points of view that. A genuine name and ethical moral good practices will encourage the association to attract higher aptitudes and applicants that may curtail the estimation of the company revenue. It could encourage the team once they can't focus on their work. The ethical ways or the social and cultural aspects can help the profitability and may propose inspiration to the team and in this manner the directors also. Just it might be practised if the association has the ethical conduct. There are a few ways using which the ethical practices might be presented inside the IT working environments (Bilgin and Yılmaz, 2017).
The main challenge would be developing a few morals ways by the organizational leaders that should be trailed by the team. While staff hiring process, the selection committee should check the ethical conduct of the applicants and should choose the best possible applicants. It is the leader’s duty to make the staff understand the department’s need for ethical conduct if any issue if risen. The second aspect is to provide the staff with the assets those help in bringing moral practices amongst the staff. The staff should be encouraged by the Salesforce with good trainings and elective occasions as a method they will present the blogging framework in their authorised gateways for increasing the authorised culture and in this way the conduct. Thirdly, the leader could ask the staff to pen down some ethical codes by that it'll assemble extra thoughts in regards to the framework. In conclusion, the association may offer return to the team with reasonable morals and keep up mastery in their working environment (Carter, 2010).
The Company: Flipkart
To explain the usage of ITSM in the organization nothing could be better than Flipkart as this IT Company is using the ITSM for catering its customers better. Flipkart is a Private limited Company which is based in the city of Bengaluru in the year 2007. The CEO’s of this e-commerce company are Binny Bansal and Sachin Bansal. At the starting phase the company restricted itself to the selling of books only but today the company is dealing in the sale of many products like electronics, clothing, accessories, foot wear etc. The company has approx. 39.5% of the market share on the Indian e-commerce market, in the year 2018 Walmart, U.S. retail chain has acquired 77% of Flipkart controlling stake for 22 billion dollars. The company has a neck to neck competition with Amazon, Myntra, Jabong. The Information Technology Service Management is used by the company to better focus the customers and provide the products with different services. The company provides a variety of products and the customers can pay for the products as per their convenience like Cash on delivery, Phone Pay system, Debit and Credit card payments etc. The company gives additional offers to its loyal and regular customers like the registered customers need not to fill in their information again and again, the company’s software manage to refill their information as soon as they log in. Not only this but the once the customers shows their interest in a particular product, the software showcases the same kind of products to make the purchase of the customer’s more enriched. The software maintenance is so good that the customers get a choice of wish list and cart box also. The website is linked with the social media to make the shopping more convenient, actually it gives the benefit of virtual reality to the customers as the customers can see the pictures of the wish listed items on 3D and get to know about the colour and texture of the product. Gift wrapping facility, 3 days delivery, early delivery and etc. are all managed with the help of the service management of IT. To cater these many services the company has employed 30,000 employees and gives the revenue to 199 Million Indian Rupees. Almost every individual has at least once purchased products from the company and the numbers of satisfied customers are many. Now the company is able to satisfy these many customers and get in touch with thousand of employees, who are scattered in a larger part with the help of ITSM only. The IT services are able to manage the customers detailing, their privacy of the information, their choices and preferences, secured payment methods, the communication and handling of the employees.
The Social impact of the technology
The services aspect of a business has recently gained a lot of potential in the global business world. The current part of the description the mention of the social influence on various technologies termed under the IT field will be done. The ways theses social dynamics impact the IT amenities are given below: -
Social Media
In the current era of technology, major part of the population is spending at 2-3 hours in a day on the social media platforms. In this way, the customers can speak with the help of "Facebook," "LinkedIn" or "WhatsApp." This demand that the organizations should be ready with people who can provide these IT services to the customers bring higher consumer loyalty.
Cloud Computing
The aspect is the current a cloud computing which has shaped a huge alteration in the digital village. The customer services can take 2 things accumulated, that grasp a customer and in this manner the administration table specialist. There are a few applications those can be obtained using cloud service providers to allow the IT amenities (Cheng Wu et al., 2011).
VR
VR basically found and used in the video game. The considered innovation is a part of Nursing current examination strategy which has made a huge advancement in the current eras. It will encourage the organizations to allow the IT administrations to the customers and customers United Nations office are at extended separations.
Searching
The principal attempt of the customers is to go in search for any on-line facility. The corporate should offer enough assets in on-line sites to satisfy the product associated information. They may...