Its attached…uh have to do only part 2
BSBPMG Student Assessment Taks Student name: _____________________________________________ Student number: _____________________________________________ Name of RTO: Campbell Institute Trainer/Assessor: _____________________________________________ BSBPMG632 Manage program risk STUDENT ASSESSMENT TASKS About this unit This unit describes the skills and knowledge required to manage risks that might affect program deliverables and organisational objectives. It covers directing the planning and management of program risks, managing risks to the overall program and assessing risk management outcomes for the program and the organisation. The unit applies to individuals who are program managers, managing or directing a suite of projects (a program) and/or senior project managers. No licensing, legislative or certification requirements apply to this unit at the time of publication. Student Information Assessment The assessment tasks for BSBPMG632 Manage program risk are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. This Student Assessment Guide is designed for you to complete the assessments: · Part One: Knowledge Assessment · Part Two: Practical assessment Part One: Knowledge Questions Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: · answer all questions completely and correctly · submit work that is original and, where necessary, properly referenced · avoid sharing your answers with other students. Questions Provide answers to all of the questions below: 1. Explain the purpose of risk management standards. Include an example of a risk management standard in your answer. 2. Explain the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines and each of the 11 principles. 3. Explain the purpose of risk management policies and procedures in the workplace. 4. Outline a step-by-step procedure that companies can use for analysing risks. 5. Describe three examples of tools or techniques that a company could use to identify risks as part of a risk assessment process. 6. Explain the concept of a dynamic risk register and its use across a program. Part Two: Project Portfolio Information for students Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way! This project requires you to identify, plan, manage and evaluate program risks that may impact the program outcomes or organisational objectives. You will need to demonstrate your ability to manage program risk on at least one occasion. In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to: · your learning resources and other information for reference · Case study Grow Management Consultants in Appendix One Read the case study Grow Management Consultants provided for this unit, located in Appendix One of this document and complete the following requirements. First, read information about Grow Management Consultants organisation as it relates to the program you will manage and its objectives (e.g., a Company Information document, Strategic Plan etc.). Understand the information to ensure you understand the context of the organisation and where it wants to be. 1. Prepare for program risk management. a). Identify at least two stakeholders who will be associated with managing the risk of the program. These stakeholders should have a diverse background (e.g. different genders, ages, cultures, abilities etc.). b). Identify at least three examples of when communication with the stakeholders is required during the risk management process, explain why the communication is important and then select at least three different methods that may be used for the communication. c). Organise, develop and document your ideas about: · potential program risks (identify potential, actual and residual risks). · the current risk management approach. · an ideal program risk methodology (based on the current risk management approach) to address the identified risks. · how risk management can be integrated across the program and assigned to relevant people for their timely management (e.g. by including risk management in regular team meetings or saving the risk management documentation in a cloud-based location for easy access and use). · the timing for when risks are monitored and assessed across the program. 2. Consult with stakeholders regarding program risk management planning. a). Plan to meet with at least two relevant stakeholders to: · explain program risk management and agree on the proposed risk management approach. · agree on the timing for when risks are monitored and assessed across the program. · identify potential program risks and analyse their impact on the organisation. Week 6 Presentation (stakeholder meeting): The stakeholders you meet with should be diverse and have at least one competing demand (e.g. timing for when risks are monitored and managed). · As you lead the meeting, keep in mind that your discussions are in preparation for documenting risk management in a Risk Management Plan. · Your meeting will take 15 minutes. This will be attended in person by your assessor and conducted in class time with your group peers. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. · During the meeting, you are required to demonstrate effective communication and negotiation skills including: · speaking clearly and concisely · using detailed language to provide information · asking questions to identify required information · using active listening techniques to confirm understanding · using appropriate protocols and conventions (e.g., greeting, eye contact, politeness etc.) when sharing and seeking information. 3. Develop a Risk Management Plan. You are required to develop a Risk Management Plan for the program. Your Risk Management Plan must incorporate the meeting outcomes. It should also contain clear and accurate information to allow all stakeholders across the program to effectively and uniformly communicate risks, consequences, controls and treatments. The identified risks should have a high impact on the program objectives (e.g. loss in staff could mean poor customer service) and the actions proposed for risk control or treatment should be complex (i.e. require skilled intervention). You may use the template provided in the Appendix One as part of the Case Study. a). Draft an email to all the stakeholders who attended the meeting to share your Risk Management Plan with them and confirm their approval. In your email: 1. explain that you have included all agreed outcomes from the stakeholders meeting in the plan. 2. confirm that risk management is integrated across the program and is transparent and timely (explain how risks have been assigned and how/when they should be addressed). 3. confirm that all stakeholders are aware of the expectations and responsibilities. 4. request that stakeholders commence their responsibilities. 5. confirm that stakeholders will monitor and assess the risks assigned to them at the intervals agreed to at the stakeholder meeting. Assume that the Risk Management Plan is attached to the email. Use appropriate business language in an appropriate format and structure. b). Mentor and support a staff member. Develop a mentoring plan for one of the project managers of a project in the program for the upcoming 6 months. The aim of the mentoring is to support the project manager in analysis, evaluation and treatment of risks. Select activities that address these concepts. As a minimum, your plan should include details of the mentoring arrangement, time period, number of meetings during the period and activities to be completed, as well as expectations. Use the Mentoring Plan Template in the Case Study located in Appendix One to guide your work. 1. Plan for your first mentoring session that addresses one of the aspects of analysing, evaluating and treating risks. a. Identify at least two activities that the project manager can complete to develop his risk management skills following the session (e.g. research industry best-practices for risk treatment etc.). 2. Meet with the project manager to discuss the plan and provide a first mentoring session. · Make sure the project manager has a copy of the mentoring plan (either printed or digital). · Your mentoring session should take 20 minutes. This will be attended in person by your assessor, in class time. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. · Basing this assessment on the case study, you will provide the mentoring session to a fellow classmate (playing the role of Dan), and will be observed by your assessor · During the mentoring, you are required to demonstrate effective communication skills including: · speaking clearly and concisely · using detailed language to provide information · asking questions to identify required information · using active listening techniques to confirm understanding · using appropriate protocols and conventions (e.g., greeting, eye contact, politeness etc.) when sharing and seeking information. Assume that a period of time has passed and the program is running. It is now the time (as agreed in at the stakeholder meeting in to monitor and assess risk. 4. Identify variances to program outcomes and analyse potential risk responses. a). Review the program progress and identify any variances that have resulted in risk. · You must identify at least two program variances that have actuated risks. b). Analyse the variances (using impact analysis) to determine the impact of the variance over time and what should be done to correct the impact of the variance. · Your proposed risk responses should support achieving the program objectives and adhere to the responses agreed to in the Risk management Plan. Have different responses for each variance. 5. Initiate risk responses to achieve program objectives. a). Write an email to a relevant decision-maker (e.g. CEO) to: 1. explain the response to any variances identified 2. explain the variances in program outcomes that have resulted in a need for remedial action. 3. explain which actions should be implemented to respond to the risks. 4. explain how you will initiate responses to address the two variances. · Risk responses can be initiated for example by: · organising training · conducting a Workplace Health and Safety check. 5. recommend lessons learned for application in other programs · Use business language in an appropriate format and structure. You will be assessed on this. · Assume that the actions have been approved. 6. Identify and document residual risk. a). Identify at least one residual risk at project completion. b). Draft an email to a relevant program stakeholder (e.g. the CEO) and: 1. Analyse and recommend lessons learned for future program risk management. 2. Document the risk-management outcomes 3. Explain the residual risk and transfer liability for the risk. Use business language in an appropriate format and structure to suit the audience. You will be assessed on this. Student Declaration To be completed by the student and submitted as part of student assessment submission Student number: Student name: Student Declaration: 1. This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. 2. No part of this assessment has been written for me by any other person. 3. I declare that it is my original work and that no part has been contributed by, produced by or in conjunction with another student. 4. I permit my assessment response to be compared and archived to detect plagiarism. 5. I understand that: a. Plagiarism is the presentation of the work, idea, or creation of another person as though it is your own. It is a form of cheating and is a serious academic. b. Plagiarised material can be drawn from, and presented in, written, graphic, and visual form, including electronic data and oral presentations. c. Plagiarism occurs when the origin of the material used is not appropriately cited. d. Plagiarism includes the act of assisting or allowing another person to plagiarise or to copy my work 6. I declare that I have read and understood the declaration Student Signature Date: Appendix One Case Study – Grow Management Consultants Case Study – Grow Management Consultants Grow Management Consultants specialises in leadership consultancy. It has been operational for five years. The company offers a range of services to assist companies to assess leadership behaviour of existing managers and performance metrics. The leadership program consists of: · leadership conference · professional development workshops · an E-book. The objectives of this program align with Grow management consultant’s strategic goals and objectives (outlined in the Strategic Plan). The specific objectives are: · Achieve profits of at least 10% per annum. · Customer-centred practice, with a focus on meeting their total needs for high-quality management. · Strengthen the skills of our people, to better support customers. Each year the company runs a Leadership Conference in October. Daniel Streep, the Administration Manager is responsible for organising this year’s Conference. Dan has been responsible for the Conference for the last two years. The speakers who are invited are industry and academic leaders who are well known and respected. Most of them rarely speak in public, which means that the Conference is always well attended. It has shown a small profit every year it has been run. The company offers regular professional development workshops on all aspects of leading and managing staff. The