ITILThis topic is about the adoption and use of ITIL in organisations.Your organisation has been using version 2 of ITIL for some time and is considering a move to ITIL 2011 edition as a means to...

ITILThis topic is about the adoption and use of ITIL in organisations.Your organisation has been using version 2 of ITIL for some time and is considering a move to ITIL 2011 edition as a means to revamp its IT service management and support practices. What changes are required for the upgrade of ITIL (these changes might be technical, organisational, or cultural)? What would be the key steps your organisation would need to take in order to proceed with the upgrading of ITIL and are there any parts that should be implemented first? What are the benefits are likely to flow from such an upgrade? Are there likely to be any significant costs associated with such an implementation?It could be helpful if discussions around this topic drew on a real organisation that has implemented/upgraded aspects of ITIL. What version of ITIL and what parts of ITIL are being adopted? Has this increased or decreased expenditure on IT and its support? What are the main benefits the organisation hopes to realise from the ITIL implementation? Have any of the Australian standards, such as AS 8015, AS 20000 and ISO 38500 played a role in the implementation?Note that you should be attempting to address the specific questions being asked here, rather than giving a detailed description of what ITIL is, as much of that will be covered in the lecture content.


ITIL This topic is about the adoption and use of ITIL in organisations. Your organisation has been using version 2 of ITIL for some time and is considering a move to ITIL 2011 edition as a means to revamp its IT service management and support practices. What changes are required for the upgrade of ITIL (these changes might be technical, organisational, or cultural)? What would be the key steps your organisation would need to take in order to proceed with the upgrading of ITIL and are there any parts that should be implemented first? What are the benefits are likely to flow from such an upgrade? Are there likely to be any significant costs associated with such an implementation? It could be helpful if discussions around this topic drew on a real organisation that has implemented/upgraded aspects of ITIL. What version of ITIL and what parts of ITIL are being adopted? Has this increased or decreased expenditure on IT and its support? What are the main benefits the organisation hopes to realise from the ITIL implementation? Have any of the Australian standards, such as AS 8015, AS 20000 and ISO 38500 played a role in the implementation? Note that you should be attempting to address the specific questions being asked here, rather than giving a detailed description of what ITIL is, as much of that will be covered in the lecture content.