A. Record
B. Log
C. Book
D. Database
What should you do immediately after identifying the results and effects of your solution?
A. Analyze the problem symptoms
B. Share your knowledge
C. Talk to the users
D. Take notes about the process
What should you do immediately after testing a solution?
A. Determine why it works
B. Document the solution
C. Discard old parts and pieces
D. Destroy documentation about the process
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