Writing Assignment – Prepare Questions for a Job Interview Student Learning Outcome 2: Plan, monitor, and manage day-to-day business activities You can either type directly in this assignment or type...

It can bee 180-200 words and I would like to get a quote!


Writing Assignment – Prepare Questions for a Job Interview Student Learning Outcome 2: Plan, monitor, and manage day-to-day business activities You can either type directly in this assignment or type in a Word document and attach it to this assignment. Writing assignment guidelines: · Because this is a business class, your responses must use correct spelling and proper business English, grammar, punctuation, and capitalization. Write as if you were presenting the document to your boss. · Incorporate your personal experiences to the topic when appropriate. Read these articles about conducting a job interview: How Managers Can Prepare for an Interview https://www.roberthalf.com/blog/evaluating-job-candidates/how-to-conduct-a-job-interview How to Conduct an Interview (Checklist) https://resources.workable.com/tutorial/how-to-conduct-an-interview Situational Interview Questions ) https://resources.workable.com/situational-interview-questions Behavioral Interview Questions) https://resources.workable.com/behavioral-interview-questions Now that you’ve read about conducting a job interview, answer the questions below regarding the following situation: Your company is hiring a call center representative to handle customer calls regarding orders, returns, exchanges, questions about products and ordering, etc. The job description is: We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities include: · · Answer incoming customer phone calls and take appropriate action for each call · Maintain customer satisfaction ratings based on explicit criteria set forth by the company · Attend mandatory training sessions to stay updated on product or company policy changes · Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input · Input data into the company computer platform to keep each customer record updated Preferred qualifications: · · High school diploma or GED required · Strong computer skills · Excellent interpersonal communication skills · High level of professionalism · Must be available to work some holidays and weekends · Strong problem-solving abilities (This is a sample job description from https://www.indeed.com/hire/job-description/call-center-representative Using your own words: 1. Write 5 steps that you would take to prepare for an interview with the candidates for the job 2. Write 2 behavioral interview questions that would be appropriate for the call center representative interview 3. Write 2 situational interview questions that would be appropriate for he call center representative interview